2010 Lexus Es

TAKATA AIRBAG RECALL. NOTIFIED IN JULY 2016 OF THE ISSUE OF THE TAKATA AIRBAG RECALL AND WAS INSTRUCTED BY LOCAL LEXUS DEALER (MOTOR CITY LEXUS, BAKERSFIELD, CA) TO REFRAIN FROM ALLOWING PASSENGERS TO RIDE IN FRONT PASSENGER SEAT. EXTREME HARDSHIP BECAUSE MY WIFE RECENTLY HAD SURGERIES AND GETTING IN AND OUT OF REAR SEAT IS DIFFICULT AND UNCOMFORTABLE. MONTHLY CONTACT WITH LEXUS DEALER REGARDING REPAIR HAVE BEEN MET WITH ARROGANT DISREGARD FOR REPAIR REQUEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL. LEXUS STATES THAT "DO NOT OPERATE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". HAVE DONE THIS SINCE MAY 2016. THIS IS AN UNREASONABLE REQUEST FOR A FAMILY OF 5. TO DATE, LEXUS HAS EXCEEDED THE TIME FRAME TO REPLACE THE AIR BAGS AND NO REPLACEMENT IN SIGHT. HAVE CALLED LEXUS..STILL NO TIMELINE FOR REMEDY. MY SON'S HONDA PILOT AIRBAG HAS BEEN REPLACED. IS LEXUS WAITING FOR AN ACCIDENT TO HAPPEN? WE NEED YOU TO PUSH LEXUS TO REMEDY THIS PROBLEM.

APPARENTLY, LEXUS MAILED A RECALL NOTICE TO MY HOME ADDRESS SOMETIME IN JUNE (THE LETTER DOES NOT HAVE A DATE THAT IT WAS ISSUED) ABOUT THE TAKATA PASSENGER AIRBAG PROBLEM. HOWEVER, I DID NOT KNOW ABOUT THE RECALL NOTICE UNTIL AFTER I MADE A LONG TRIP WITH MY SISTER FROM ATLANTA, GA TO MELBOURNE, FL IN MID JUNE 2016. FORTUNATELY MY SISTER AND I WERE NOT IN AN ACCIDENT DURING THAT TRIP, BUT IF I HAD KNOWN ABOUT THE RECALL BEFOREHAND, I WOULD NOT HAVE USED THE CAR FOR THE TRIP. LEXUS NEEDS TO DO A BETTER JOB OF NOTIFYING THEIR CUSTOMERS OF SERIOUS PROBLEMS THAT COULD RESULT IN MAJOR INJURY OR DEATH. I AM ANGRY THAT MY HUSBAND AND I CANNOT MAKE FULL USE OF THIS CAR AND THAT LEXUS IS NOT FIXING THIS PROBLEM...THEY TOLD US TO WAIT ANOTHER 6 MONTHS. WHY SHOULD I HAVE TO CONTINUE MAKING CAR PAYMENTS ON A VEHICLE THAT IS DEFECTIVE AND DANGEROUS. SHAME ON THE CAR MANUFACTURERS LEXUS (TOYOTA) AND MANY OTHERS WHO KNEW THAT TAKATA AIR BAGS WERE DEFECTIVE AND YET STILL INSTALLED THEM IN THEIR CARS IN THE NAME OF SAVING DOLLARS. DISGUSTING!

"TAKATA RECALL". I CALLED MY LOCAL LEXUS DEALERSHIP TO SEE IF I COULD GET A RENTAL CAR UNTIL THEY WERE ABLE TO FIX MY CAR. WHAT THEY OFFERED WAS RIDICULOUS. THEY WOULD APPROVE $30.00 A DAY FOR RENTAL CAR WITH A $1,000.00 LIMIT. THE PARTS WILL NOT BE AVAILABLE UNTIL 2017. THAT WOULD MEAN THAT I WOULD BE RESPONSIBLE FOR OVER FIVE MONTH FOR A RENTAL CAR. MY HONDA TRUCK IS ON THE SAME RECALL AND THEY OFFERED ME FREE RENTAL WHICH I AM DRIVING. I TRIED TO CALL LEXUS AT 800-255-3987 BUT THEY DROP THE LINE AFTER HOLDING FOR OVER15 MINUTES TWICE. I AM RETIRED AND WE HAVE 3 GRANDCHILDREN SO MY CAR WILL NOT BE SAFE TO DRIVE WHEN THEY VISIT. PLUS, MY WIFE AND I WILL NOT BE ABLE TO RIDE TOGETHER UNLESS SHE SITS IN THE BACK SEAT. THE OFFER BY LEXUS IS NOT ACCEPTABLE ESPECIALLY SINCE HONDA HAS OFFERED A MORE REASONABLE OPTION. THANK YOU *TR

AFTER 2.5 YEARS OF SATISFACTORY OPERATION, THE FRONT PASSENGER AIRBAG SENSOR LIGHT BEGAN TO INTERMITTENTLY CHANGE BETWEEN "ON" AND "OFF" WITH MY 100 LB. WIFE AS THE FRONT SEAT PASSENGER (SAME WIFE, SAME WEIGHT WITHIN +/- 3 LBS,), LEXUS DEALER TRIED 2 RECALIBRATING WITH NO SUCCESS. LEXUS CUSTOMER SUPPORT SAYS SENSORS ARE DESIGNED TO DETECT ADULTS WEIGHING 84 LBS OR MORE. "[XXX]" SAID IT REALLY DIDN'T MATTER BECAUSE OF PROTECTION FROM THE SEAT BELT, OTHER AIR BAGS (SIDE) AND "STURDY CONSTRUCTION". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR