2002 Lexus Es

ON MANY OCCASIONS THE CHECK ENGINE LIGHT HAS COME ON IN MY 2002 LEXUS ES300. I INFORMED THE DEALER AND WAS INSTRUCTED TO UNSCREW THE GAS CAP AND RE-SCREW IT AND THE LIGHT WOULD GO OFF. IT DID NOT SOLVE THE PROBLEM. THE DEALER WANTS TO CHARGE ME TO REPLACE AN OXYGEN SENSOR AFTER THE DEALERS INSPECTION AND FINDING A DIAGNOSTIC TROUBLE CODE. THE CAR HAD THE PROBLEM WHEN IT WAS UNDER WARRANTY AND I WAS NOT INFORMED THAT IT WOULD BE A COSTLY PROBLEM LATER. *JB

THE TRANSMISSION ON THIS VEHICLE WILL HESITATE AND SURGE CAUSING ERRATIC BEHAVIOR. THIS BEHAVIOR IS DANGEROUS AND ANNOYING. ONE NEVER KNOWS HOW IT WILL REACT. I WOULD LIKE THIS FIXED ONCE AND FOR ALL. THE DEALER HAS NOT BEEN ABLE TO FIX AFTER SEVERAL ATTEMPTS. THE LEXUS USER GROUP HAS MANY COMPLAINTS REGARDING THIS BEHAVIOR. THIS IS A PROBLEM THAT MAY GET SOMEONE INJURED. *JB

WHEN MY VEHICLE IS IMMEDIATELY PUT IN DRIVE GEAR FROM REVERSE GEAR, FOOT TAKEN OFF THE BRAKE AND TAP THE GAS PEDAL, MY VEHICLE SURGES FORWARD AS IF IT IS IN FULL THROTTLE. AS RESULT, MY VEHICLE JUMPED THE CURB AND IMPACTED A BRICK WALL. I SUFFERED A BLOODY NOSE AND A CUT ON MY HAND. THE VEHICLE SUFFERED FRONTAL DAMAGE AND IS UNDRIVEABLE. I HAVE CONTACTED THE AUTO MANUFACTURER. THEY WILL TOW AND INSPECT IT. *JB

THIS VEHICLE HESITATES INTERMITTENTLY IN TRAFFIC AND HAS A DANGEROUS LOSS OF POWER. WHEN I PULL OUT INTO TRAFFIC, OR TURN A CORNER, THE VEHICLE OCCASIONALLY LOSES POWER AND WILL NOT ENGAGE FOR SEVERAL SECONDS, THEN THE VEHICLE WILL PROCEED. I HAVE ALSO HAD THE TRANSMISSION COMPLETELY BLOW UP AND THE VEHICLE COMPLETELY LOST POWER, AND HAD TO BE TOWED. THE DEALER HAS DENIED THAT THIS PROBLEM EXISTS, AND THAT I AM THE ONLY ONE THAT IS EXPERIENCING THIS PROBLEM. THEY HAVE REFUSED ANY ASSISTANCE. *JB

THE PLASTIC KEY TO MY 2002 LEXUS ES300 CRACKED DUE TO FAULTY PRODUCT DESIGN AND THE MICROCHIP THAT CONTROLS THE CAR FELL OUT. I DID NOT KNOW THIS HAD HAPPENED AND WAS UNABLE TO START THE CAR. I WAS STRANDED IN A RAIN STORM AND HAD TO CALL LEXUS FOR HELP. SUBSEQUENTLY I USED AN EMERGENCY KEY WHICH WAS IN MY PURSE. EVEN THOUGH THE BREAK OCCURRED BECAUSE OF FAULTY DESIGN, I HAD TO ORDER AND PAY FOR A NEW KEY ($206) BECAUSE MY CAR WAS BEYOND WARRANTY. I WAS TOLD BY THE LEXUS SERVICE DEPARTMENT THAT THESE KEYS BREAK "MORE OFTEN THAN WE WOULD LIKE ".CLEARLY, THE DESIGN OF THE KEY IS THE PROBLEM. WHEN THE CAR KEY BREAKS THE CAR IS INOPERABLE UNLESS YOU HAVE ANOTHER KEY WITH YOU. THE DEALER HAS TO ORDER A NEW KEY AND CANNOT START YOUR CAR FOR YOU. THIS IS A DANGER TO CONSUMERS AND OWNERS OF THESE CARS. I WAS NEVER ADVISED THAT THE KEY COULD CRACK AND BREAK DUE TO NORMAL USE OR THAT THE CAR WOULD BE INOPERABLE IF THE CHIP FELL OUT. I COMPLAINED TO LEXUS USING THEIR CUSTOMER SERVICE ON-LINE WEB SITE. SOMEONE FROM A LOCAL DEALERSHIP CALLED ME AND WAS INDIFFERENT TO THE PROBLEM. I DID NOT ASK FOR MY MONEY BACK FOR THE NEW KEY BUT STRESSED THIS IS A SAFETY ISSUE. LUCKILY I WAS ABLE TO RESOLVE MY DILEMMA WITHOUT INJURY BUT OTHERS MAY NOT BE SO LUCKY. WHEN YOU PAY $40,000 FOR A CAR YOU EXPECT THE KEY TO HOLD UP TO NORMAL USE. I BELIEVE THAT ALL OWNERS OF LEXUS PRODUCTS WITH THIS STYLE KEY SHOULD BE NOTIFIED THAT THIS BREAKAGE MAY OCCUR AND BE ISSUED NEW UNBREAKABLE KEYS .ADDITIONALLY, FROM WHAT THE SERVICE DEPARTMENT TOLD ME LEXUS KNOWS THIS IS A PROBLEM AND SHOULD HAVE ISSUED A WARNING AND A RECALL. *NM