2016 Land Rover Range Rover Evoque

I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!

Water ingress manufacturing defect caused major electrical failures, including all central console components & mold/mildew growth due to inconspicuous 1st leak.  Official Land Rover dealership replaced windshield in 2019 under warranty based on TSB N221. Another leak occurred in 2020 during pandemic, but no repairs completed. The last water leak in 5/2021 resulted in water visibly dripping onto interior surfaces by windshield.  Water shorted more components -- unable to start car without emergency maneuver in manual, couldn't lock or unlock, use windshield wipers, all due to electrical system failure from water damage stemming from manufacturing defect.  Extremely concerned the next leak could damage airbag functionality, steering, headlights, or any number of components reliant on electrical connectivity. Car has been at dealership service center since 6/23/21. LR stating it's "wear and tear"...refusing to cover repair under CPO warranty (ending in 5/30/22) or acknowledge poor workmanship leading to defect, though they state a new windshield is necessary. This is a very common problem with specific Land Rover vehicles...evidenced by countless experiences from owners in forums and complaint boards. I'm too scared to drive the car, as another water ingress issue could again lead to numerous hazards as a result of sudden electrical failures or visibility loss.

I WAS STOPPED AT A LIGHT WITH MY CAR IN DRIVE AND FOOT ON THE BRAKE WHEN THE DASHBOARD STARTED ALERTING ME THAT I WAS IN THE WRONG GEAR. I LOOKED DOWN AT THE SHIFT NOB AND THE D WAS FLASHING ON AND OFF AS WELL AS IN THE DASHBOARD. I PUT IT IN PARK AND BACK TO DRIVE AND THE LIGHT TURNED GREEN AND I PRESSED THE GAS. INSTEAD OF GOING FORWARD THE CARS WENT BACKWARDS WHILE IN THE DRIVE GEAR. I ALMOST HIT THE CAR BEHIND ME AND ALMOST GOT HIT WITH ALL OF THE CARS COMING FULL FORCE SINCE THE LIGHT WAS GREEN. I WAS IN THE DRIVE GEAR AND COULDN'T GO FOWARD THE CAR KEPT GOING BACKWARDS. IT WAS REALLY SCARRY AND YOUR CAR SHOULD NOT GO IN THE OPPOSITE DIRECTION OF WHAT YOU ARE SELECTING IN YOUR GEAR. I TOOK IT IN TO THE DEALER BUT THIS IS A HUGE SAFETY ISSUE AND SHOULD BE CORRECTED IMMEDIATELY. I DON'T HAVE A PHOTO BUT I HAVE A VIDEO THAT I CAN EMAIL IN.

FOR THE PAST 2 YEARS THIS VEHICLE HAS PUT ITSELF IN NEUTRAL WHILE UNDER POWER. ON EVERY OCCASION IT WAS WHILE DECELERATING AND THEN WHEN FOOT IS LET OFF THE BRAKE THE CAR WILL HAVE NO POWER. THE D FOR DRIVE ON THE DASH WILL FLASH WITH A RING AROUND IT AND I WILL BE STUCK ON THE ROAD FOR THE LONGEST OF A MINUTE NOW WITH ZERO POWER. FIRST TIMES WERE ON LOCAL STREETS , AND ONE OF THE LAST TIMES IT HAPPENED WHILE ON THE HIGHWAY IN THE MIDDLE LANE. THE PROBLEM HAS ONLY GOTTEN WORSE HOWEVER. NOW THE CAR WHILE MOVING IF YOU APPLY THE BRAKE TO A STOP IT WILL COMPLETELY SHUT THE CAR OFF AND PUT ITSELF IN PARK. THIS IS NOT THE AUTO START FEATURE. I LET OFF THE BRAKE THE SHIFT KNOB TURNED ITSELF TO PARK AND THEN RECESSED ITSELF IN THE CONSOLE AND WOULDN'T TURN BACK ON UNTIL AFTER 3 ATTEMPTS TO RESTART THE VEHICLE. ALSO ASSOCIATED WITH THE VEHICLE. ON INITIAL START THE RANGE ROVER WILL NOT DEPLOY THE REAR VIEW MIRRORS, THEY STAY FOLDED IN UNTIL YOU TURN OFF AND TURN ON THE CAR REPEATABLE. AT A STOP WHILE CAR IS RUNNING THE REAR TAILGATE WILL OPEN. THIS HAPPENED RIGHT IN THE DEALERSHIP PARKING LOT AFTER I PICKED IT UP FOR "SERVICE" AND THEN DOWN THE STREET AT A GAS STATION IT OPENED ITSELF 3 TIMES IN THE COURSE OF 10 MINUETS. ON EVERY SINGLE OCCASION THE CAR HAS BEEN RETURNED BACK TO THE DEALERSHIP AND EVEN TOWED TO THE DEALERSHIP. EVERY SINGLE TIME THE CAR HAS BEEN RETURNED WHILE WE WERE TOLD NOTHING IS WRONG WITH THE VEHICLE. YET THE PROBLEM STILL HAPPENS. VERY UNSAFE, ESPECIALLY WHILE GOING FROM 60MPH TO NOT BEING ABLE TO ACCELERATE, THEN COMING TO A COMPLETE STOP IN THE MIDDLE OF THE HIGHWAY. AT THIS TIME I WILL NOT NAME THE DEALERSHIP ASSOCIATE WITH SUCH HORRIBLE HELP AS THERE IS A ONGOING INVESTIGATION.

TL* THE CONTACT OWNS A 2016 LAND ROVER EVOQUE. WHILE DRIVING IN THE RAIN AT AN UNKNOWN SPEED, THE HORN WOULD RANDOMLY SOUND EVERY FIVE MINUTES. THE FAILURE OCCURRED ANYTIME THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC LIFTGATE SOFTWARE SYSTEM WAS FAULTY. THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,000. UPDATED 03/01/16*LJ UPDATED 03/14/16.*JB