2024 Kia Telluride

The contact owns a 2024 Kia Telluride. The contact stated that while attempting to open and close the door, there was an abnormal popping sound coming from the rear driver’s side door. No warning light was illuminated. A dealer was contacted. The vehicle was diagnosed with a stripped bolt. The dealer was unable to replace the bolt and referred the contact to an Auto Body Shop for assistance. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 25,000.

On several occasions in city traffic the vehicle notified the drive to "check surround area for safety." This warning is normally associated with a potential for impending collision. In at least one case, the vehicle was stationary at stoplight. In one case, the vehicle was moving slowly (< 10 mph) and was either starting or stopping at a stoplight. The vehicle automatically braked with the same warning as above for no apparent danger visible to the driver. Additionally, while driving at highway speed, the vehicle's adaptive cruise control (ACC) was unable to identify that it was approaching vehicle until it was < 2 car lengths from that vehicle. The automated systems had no trouble identifying vehicles in adjacent lanes (as evidenced by the electronic display). The ACC appeared better able to identify cars in front if they changed into the vehicle's lane from an adjacent lane. In other words, the ACC could more easily track an identified vehicle changing lanes into this vehicle's lane from an adjacent lane rather than identifying a vehicle in the same lane that this vehicle was approaching.

I am writing to bring to your attention several safety issues with my vehicle that have not been addressed despite my previous attempts to have them resolved. The first issue concerns the brake system on my vehicle, specifically the brake failure that I have been experiencing. The brakes on my vehicle are not functioning properly, and as a result, I have had multiple instances of brake failure which have put not only my safety but the safety of others at risk. Despite bringing this issue to the attention of your team, the necessary repairs have not been carried out, and the problem persists. This is extremely concerning as the continued malfunction of the brakes poses a significant threat to the safety of both myself and other road users. I urge you to take immediate action to rectify this issue and ensure that the brakes on my vehicle are functioning correctly. Furthermore, I would also like to highlight another safety issue with the seatbelt system in my vehicle. There have been instances where the seatbelt, the third row seat and passenger seat, fails to latch properly sometimes. I have personally experienced difficulties with the latching mechanism and have had to pay for the third-row seatbelt to be fixed as well. Given the critical role that seatbelts play in ensuring the safety of passengers in a vehicle, it is imperative that this issue is addressed promptly to prevent any potential accidents or injuries. I request that the seatbelt system in my vehicle be thoroughly inspected and repaired to ensure that it is functioning correctly and reliably. I trust that you will take the necessary steps to address these safety concerns promptly and effectively. Failure to do so not only compromises my safety but also places the lives of others at risk. I appreciate your prompt attention to these

While driving on a surface street the sunroof glass shattered all on its own. The glass was in the closed position. No rock or debris was located in the sunshade portion. No one else was around us on the road when it happened. There are numerous complaints about this happening within other forums. The dealer claimed the warranty will not cover broken glass and I was told to file an insurance claim. The estimate to repair the sunroof assembly is $8260.

We were departing [XXX]in Barnstable, Mass on [XXX]. As he entered the main road from the parking lot, my husband thought the driver on his left on the main road had a stop sign so he pulled out onto the street. The other driver did not have a stop sign and my husband hit him. We were going under 10mph so the air bags did not deploy. The “forward collision warning” did not activate nor did the “emergency braking system” function yet the plastic front end of our car was totally smashed and the side of the other car had just a large scratch and a flat tire. We had the car shipped back to Denver where we live and Emich Kia declared it a “total” because they said the frame might be bent. I have contacted Kia Corporation and their CEO repeatedly to point out that their car malfunctioned and did not stop when it was supposed to stop. They do not care and did state that the car had only sustained damage to “crushable material”. Since the damage was to crushable material and the air bags did not deploy, it is obvious that it was a slow speed crash and the emergency braking system and the warning system should have functioned. This 2024 Kia was our second 2024. The first new one we purchased stuttered violently and the check engine light illuminated each time we drove down from the Colorado mountains. Once again, Kia took no responsibility for this issue for over a year so our local dealer finally bought back that lemon and sold us the one that malfunctioned in the crash. Two faulty Kia Tellurides in one year points to serious problems with this car and the Kia corporation because they will not acknowledge problems nor attempt to solve them in a timely manner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Navigation system shows the directional cursor moving sideways or upside down. This causes the vehicle to constantly alert loudly and with large red DO NOT ENTER Signs on my dash and heads up display. The system audibly alerts over and over for the driver to turn around “Wrong way detected check driving direction immediately!” This has been going on since I drove off the lot. The Kia service agent have me waiting for a navigation update that has never come or have not given me a date when to expect this fix. I am confident that the repair will not fix this problem.