2021 Kia Telluride

WE JUST TOOK OUR FIRST TRIP IN OUR KIA TELLURIDE - 1,700 TOTAL MILES. THE VEHICLE HAD 1,200 MILES BEFORE THE TRIP. BY THE TIME WE RETURNED HOME, THERE IS ONE MAJOR CHIP, ONE MINOR CHIP AND OVER 20 MICRO-CHIPS/POCK MARKS IN THE WINDSHIELD. THE WINDSHIELD ALREADY LOOKS WORSE THAN THE SEVEN-YEAR OLD, 115,000-MILE HONDA ODYSSEY'S WE CAME FROM (WHICH TRAVERSED THE EXACT SAME ROUTE AT LEAST 10 TIMES). YOU WOULD THINK THE FRONT OF THE TELLURIDE WOULD BE A MESS IF THE WINDSHIELD IS THAT BAD, BUT WE CAN FIND ONLY ONE SMALL NICK IN THE PAINT ON THE HOOD. THERE WAS ONE, AUDIBLE ROCK HIT ON THE TRIP - WE ASSUME THAT IS THE BIG CHIP. THE AFOREMENTIONED ODYSSEY TOOK SEVERAL SIMILAR OR BIGGER HITS THAN THAT WITH NO DAMAGE WHATSOEVER. AS FOR ALL THE POCK MARKS, IT SEEMS THOSE WERE CAUSED BY SIMPLY DRIVING DOWN THE INTERSTATE. THEY ARE NOT CONCENTRATED IN A PARTICULAR AREA OF THE WINDSHIELD - THEY ARE ALL OVER. WE LOVE EVERYTHING ELSE ABOUT THE VEHICLE BUT NOW HAVE TO LOOK THROUGH WHAT SEEMS LIKE A 10-YEAR OLD WINDSHIELD AFTER SIX WEEKS OF OWNERSHIP, AND ARE LEFT TO WONDER IF ANY OF THE MICRO-CHIPS WILL LEAD TO FURTHER DAMAGE. THE TELLURIDE WINDSHIELD IS CLEARLY NOT UP TO PAR. WE ARE NOT INTERESTED IN REPLACING IT WITH NEW KIA GLASS UNTIL THEY RECTIFY THE PROBLEM. THE ATTACHED PHOTO IS OF THE BIG CHIP. ABOVE THE BIG CHIP (ABOVE THE BLACK DOTS), YOU CAN SEE A FEW OF THE POCK MARKS/MICRO-CHIPS MENTIONED.

THE KIA TELLURIDE HAS A SERIOUS ISSUE WITH AIR FLOW BETWEEN SECOND AND THIRD ROWS AND ON LEFT AND RIGHT SIDE OUTPUT FLOWS. IT MAKES IT DIFFICULT TO KEEP AIR FLOW EVEN IN THE CAR AND WITH CHILDREN IN THE CAR IT REQUIRES FREQUENT STOPS ON THE SIDE OF THE ROAD TO ADDRESS THE TEMPERATURE ISSUES OR ME TRYING TO CHANGE IT WHILE DRIVING WITH KIDS WHO ARE TOO HOT OR COLD AND HOPING I DON'T CRASH. IT'S A DANGEROUS SITUATION AND VERY INCONVENIENT. SECOND ISSUE IS THAT I WAS DRIVING ON HIGHWAY NOT CLOSE TO ANY OTHER CARS AND I HEARD A FAINT NOISE AND IT LOOKED LIKE BIRD POOP BUT WHEN I LOOKED CLOSER I SAW A CRACK IN THE WINDSHIELD. I HAVE DRIVEN FOR 22 YEARS AND HAD MUCH HARDER THINGS HIT A WINDOW WITHOUT BREAKING IT - WHATEVER DID HIT THE WINDOW WHICH WAS IMPOSSIBLE TO HEAR SHOULD NOT HAVE BEEN ABLE TO CAUSE DAMAGE. THIS CAR HAS FAULTY WINDSHIELD AND FAULTY VENTILATION SYSTEM IN LAST TWO ROWS.

WE WERE DRIVING AT ABOUT 45-50MPH ON A STRAIGHT, SMOOTH, ROAD WHEN WE HEARD A LOUD POP OR THUD AND THEN GLASS FELL IN ON THE DRIVER AND FRONT PASSENGER PLUS SOME ON THE SECOND ROW, WHERE MY 2 YEAR OLD DAUGHTER WAS SEATED. THE FRONT SUNROOF PANEL HAD EXPLODED OR SHATTERED SOMEHOW. WE WERE ON A SECTION OF ROAD WITH NOTHING OVERHEAD. OUR TELLURIDE ONLY HAD 190 MILES ON THE ODOMETER WHEN THIS HAPPENED.

HAVE NOT EVEN MADE MY FIRST PAYMENT ON MY NE 2021 TELLURIDE AND HAVE HAD TO REPLACE THE WINDSHIELD TWICE. BOTH TIMES THE DAMAGE WAS CAUSE BY ROAD DEBRIS HITTING THE WINDSHIELD, BUT THE CRACK QUICKLY SPREADS ACROSS THE WINDSHIELD. IT JUST SEEMS A LITTLE QUESTIONABLE WHETHER OR NOT THE WINDSHIELDS ARE DEFECTIVE SOMEHOW. THE TIME BETWEEN THE FIRST AND SECOND OCCURRENCE IS APPROXIMATELY 5 WEEKS (TWO WEEKS BETWEEN THE FIRST REPLACEMENT AND SECOND CRACK.) I RESEARCHED ONLINE AND FOUND FORUMS WHERE OTHER TELLURIDE OWNERS HAD SIMILAR EXPERIENCES. NOT SURE WHAT THE CAUSE IS, THIS IS MY FIRST TIME EVER HAVING A WINDSHIELD REPLACED MUCH LESS TWICE ALMOST IN THE SAME MONTH.

WE PURCHASED OUR 2021 TELLURIDE NOVEMBER 14TH AND LESS THAN 24 HOURS LATER A CHIP APPEARED OR WAS MINOR BEYOND SOMETHING WE RECOGNIZED WHEN WE PURCHASED IT SINCE IT WAS DARK WHEN WE LEFT THE DEALERSHIP ON THE FRONT WINDSHIELD AND WITHIN SECONDS ESCALATED TO A FULL BLOWN CRACK GREATER THAN 6 INCHES WHEN WE WERE TURNING DOWN A ROAD WHERE THERE WERE NO OTHER VEHICLES OR OUTSIDE INFLUENCES AROUND. THEY SAID BECAUSE IT APPEARS AS THOUGH IMPACT DAMAGE CAUSED IT THAT THEY REFUSE TO REPLACE THE WINDSHIELD EVEN THOUGH KIA ALREADY HAS A WELL KNOWN ISSUE ON THE 2020 MODELS WHERE A CHIP QUICKLY BECOMES UNREPAIRABLE BECAUSE OF A DEFECT IN THE WINDOW. WE DIDN'T EVEN GET THE OPPORTUNITY TO GET THE CHIP FILLED BECAUSE IT HAPPENED WITHIN SECONDS. I'VE OWNED MANY OTHER VEHICLES THAT HAVE BEEN HIT BY ROCKS AND OTHER DEBRIS ON THE THE ROAD OF FROM SIMPLY BEING OUTSIDE AND HAVE NEVER SEEN A CRACK APPEAR SO QUICKLY AND ESCALATE BEYOND MINOR REPAIRS IN SECONDS.

WHILE DRIVING ON THE HIGHWAY A SMALL PEBBLE HIT THE WINDSHIELD AND CAUSED A CHIP. AFTER PARKING AND THEN RETURNING TO THE CAR 2 HOURS LATER THE CHIP HAD SPREAD INTO A VERY LARGE CRACK ACROSS THE ENTIRE WINDSHIELD. THE WINDSHIELD SHOULD NOT CRACK AFTER A CHIP LIKE THIS. THE ENTIRE WINDSHIELD MUST NOW BE REPLACED AT SIGNIFICANT COST.