2021 Kia Telluride

The sunroof exploded on us driving down the highway. We had the sunroof close, but the shade was open so glass fell down on us when driving. There was a loud pop when this happened, but we didn't see any objects flying towards our car before this happened. Looking this issue up, it appears to have happened to other owners of this car. Glass hit me in the face while driving at highway speeds, luckily I remained in control of the car. There were no other symptoms prior to this happening, and the car was taken into the dealer for inspection afterwards.

Closed rear hatch door with button on dash (because button on hatch door only works if key is in hand)/walked back to rear of car to walk around/door was still closing and landed forcefully on my head, hitting it 3 times, with no ‘obstacle in path’ safety response, and knocking my feet out from under me, landing me on my butt/door hit head so hard I saw stars, became light-headed, shot pain through my neck/left three bumps on my head, and a headache that has lasted for 3 days/If this had hit a child, we’d be having a much different conversation/The hatch never did release and return to an open position/It continued to close.

I was driving my car at about 35 mph when suddenly the window in the rear door behind the driver's seat exploded, crumbling into countless pieces and shards. I saw nothing hit the window. I called Murray Kia in Conshohocken, PA, today, who said he could do nothing to replace the window. He also tried to refute my statement that the glass pieces had left about a dozen scratches in the paint. He had no idea what kind of glass Kia uses in these windows, despite the fact that he is David Murray, owner of the dealership. I believe this to be a safety issue and that Kia needs to correct their manufacturing processes. Tempered glass should not shatter unless defects develop during manufacturing and/or installation. Attached below are picture of the window frame with small pieces of glass to show that the glass is missing. We wrapped the window in plastic until the glass can be replaced.

DRIVER'S SIDE WINDOW REMAINED STUCK OPEN ABOUT 1 INCH WHEN DRIVER ROLLED DOWN WINDOW WITH SLIGHT TAP ON WINDOW SWITCH DRIVING MOTION AT HIGHWAY SPEEDS. WINDOW WOULD NOT GO UP OR DOWN WHILE IN MOTION WHEN USING SWITCH TO OPEN OR CLOSE WINDOW EVEN AFTER COMING TO COMPLETE STOP (ON SHOULDER OF ROAD) AND SHUTTING DOWN VEHICLE. WAS ABLE TO FIX WHEN PUTTING VEHICLE IN ACCESSORY MODE (NOT RUNNING OR IN MOTION) AND PLACE HANDS GENTLY ON BOTH SIDES OF WINDOW TO GENTLY MOVE UP TO HIGHEST ALLOWED POSITION THEN CLOSE WINDOW WITH SWITCH. THIS FIXED THE PROBLEM AND WINDOW SWITCH OPERATED AS USUAL. VEHICLE MILEAGE WAS AROUND 3,100. WE BELIEVE THE CAUSE IS A SAFETY SENSOR IN THE WINDOW SWITCH COMPONENT THAT DETECTS OBSTRUCTION IN WINDOW WHICH STOPS WINDOW FROM OPERATING. READ OTHER FORUMS THAT STATED WINDOW GOT STUCK OPEN AT HIGHWAY SPEEDS AND WOULD NOT MOVE. THEIR FIX WAS TO OPEN SUN ROOF AND THEN SHUT DRIVERS SIDE WINDOW. THIS DID NOT WORK FOR US. HTTPS://TELLURIDEFORUM.ORG/THREADS/LESS-THAN-40-MILES-AND-THE-WINDOW-IS-BROKEN.912/ [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE KIA TELLURIDE HAS A SERIOUS ISSUE WITH AIR FLOW BETWEEN SECOND AND THIRD ROWS AND ON LEFT AND RIGHT SIDE OUTPUT FLOWS. IT MAKES IT DIFFICULT TO KEEP AIR FLOW EVEN IN THE CAR AND WITH CHILDREN IN THE CAR IT REQUIRES FREQUENT STOPS ON THE SIDE OF THE ROAD TO ADDRESS THE TEMPERATURE ISSUES OR ME TRYING TO CHANGE IT WHILE DRIVING WITH KIDS WHO ARE TOO HOT OR COLD AND HOPING I DON'T CRASH. IT'S A DANGEROUS SITUATION AND VERY INCONVENIENT. SECOND ISSUE IS THAT I WAS DRIVING ON HIGHWAY NOT CLOSE TO ANY OTHER CARS AND I HEARD A FAINT NOISE AND IT LOOKED LIKE BIRD POOP BUT WHEN I LOOKED CLOSER I SAW A CRACK IN THE WINDSHIELD. I HAVE DRIVEN FOR 22 YEARS AND HAD MUCH HARDER THINGS HIT A WINDOW WITHOUT BREAKING IT - WHATEVER DID HIT THE WINDOW WHICH WAS IMPOSSIBLE TO HEAR SHOULD NOT HAVE BEEN ABLE TO CAUSE DAMAGE. THIS CAR HAS FAULTY WINDSHIELD AND FAULTY VENTILATION SYSTEM IN LAST TWO ROWS.

THE VEHICLE STARTED VIBRATING WITHIN A MONTH OF THE PURCHASE AT SPEEDS BETWEEN 60-80. SEVERAL TRIPS TO KIA WITH KIA TECH LINE AND THEY DENY THE VEHICLE HAS AN ISSUE. THEY SAID THE VIBRATION MEASURED WITH A PICOSCOPE WAS WITHIN THE NORMAL RANGE. AFTER FIGHTING WITH KIA CONSUMERS, I TOOK IT TO A DRIVESHAFT SPECIALIST FOR AN INDEPENDENT DIAGNOSIS. THE FINDINGS FROM THE DRIVESHAFT SPECIALIST WERE QUITE ALARMING AND IT'S OBVIOUS KIA IS TRYING TO HIDE THE PROBLEM AND FORCING CUSTOMERS WITH THE SAME PROBLEM TO LIVE WITH IT. DRIVESHAFT SPECIALIST TOLD ME THIS PROBLEM WOULD GET WORSE AND AFFECT OTHER AREAS OF THE VEHICLE. I HAVE BEEN FOLLOWING A KIA FORUM AND THEY ARE LITERALLY HUNDREDS OF TELLURIDE AWD'S WITH THE SAME PROBLEM. YESTERDAY I TRADED MY VEHICLE OFF AT A $6K LOSS SO I DID NOT HAVE TO DEAL WITH THE HEADACHES AND KEEP FIGHTING KIA. THIS IS NOT RIGHT TO CONSUMERS AND HAS BEEN GOING ON SINCE THEIR 2020 AWD TELLURIDE. IT APPEARS TO BE A MANUFACTURING DESIGN FLAW. I FILED A COMPLAINT WITH THE TEXAS ATTORNEY GENERAL #CGS-266219 IN OCTOBER. I HAVE FILED NUMEROUS COMPLAINTS WITH KIA CONSUMER ASSISTANCE CASE #13767404. THEY OFFERED ME $2500 AND WANTED ME TO SIGN OFF ON THE COMPLAINT. I HAVE NOT SIGNED ANYTHING OR RECEIVED ANY MONIES. I JUST LOST $6,000 BECAUSE OF THESE PEOPLE SO $2500 IS NOT COVERING MY LOSS. I HAVE RECENTLY RECOVERED FROM SURGERY, CHEMO, AND RADIATION AND DO NOT HAVE THE STRENGTH TO FIGHT THIS GIANT. THEY NEED TO BE HELD ACCOUNTABLE. THERE IS A KIA FORUM ON VIBRATION WHERE THERE ARE LITERALLY SEVERAL HUNDRED PEOPLE WITH THIS PROBLEM. PLEASE HELP US HOLD THEM ACCOUNTABLE.