2020 Kia Telluride

ONE MONTH AFTER PURCHASE, MY WINDSHIELD CRACK FOR NO APPARENT REASON. I NOTICED A SMALL LINEAR CRACK ALONG THE CENTER BOTTOM OF THE WINDSHIELD AFTER IT BEING PARKED IN MY DRIVEWAY OVERNIGHT. WITHIN HOURS THE CRACK SPREAD ALONG THE ENTIRE GLASS. KIA REPAIRED IT UNDER THE GOOD FAITH WARRANTY BUT I HAD TO WAIT 3-4 WEEKS FOR A WINDSHIELD TO COME IN, HAVING TO DRIVE IT LIKE THAT IN THE MEANTIME. AFTER THEY REMOVED THE WINDSHIELD AND INSPECTED IT, THEY COULD NOT FIND ANY KIND OF IMPACT MARK. ONE MONTH AFTER REPAIR, A VERY SMALL PIECE OF DEBRIS HIT THE WINDSHIELD WHILE I WAS DRIVING (APRX 40-45 MPH) AND CAUSED A SMALL CIRCULAR CHIP THAT COULD HAVE BEEN CURED WITH RESIN TO PREVENT IT FROM SPREADING. HOWEVER, WITHIN 15 MINUTES THE CHIP CONTINUED AND SPREAD IN 3 LINEAR CRACKS. BY THE NEXT DAY THE CRACK RAN ACROSS THE ENTIRE WINDSHIELD AND NOW THE WINDSHIELD HAS TO BE REPLACED, AGAIN. ASIDE FROM IT BEING ANNOYING AND COSTLY TO FIX, I FEEL UNSAFE DRIVING THE VEHICLE FEELING LIKE THE WINDSHIELD COULD COMPLETELY BREAK ON ME WHILE I'M DRIVING.

10/25/2019-THE FRONT WINDSHIELD WAS HIT BY SOMETHING WHILE TRAVELING ON THE HIGHWAY. I INSPECTED THE WINDSHIELD AND DID NOT FIND ANY EVIDENCE OF DAMAGE. THE NEXT MORNING THERE WAS A LONG CRACK IN MY WINDSHIELD. I CONTACTED KIA AND WAS INFORMED THAT THIS WAS NOT A WARRANTY ISSUE AND WOULD NOT BE COVERED. THE WINDSHIELD WAS REPLACED WITH A KIA REPLACEMENT WINDSHIELD BY SAFELITE. THE COST OF REPAIR WAS $1,540.43. A CLAIM WAS MADE AND PAID BY MY INSURANCE CARRIER AIG. A FEW MONTHS LATER I RECEIVED A LETTER FROM KIA ACKNOWLEDGING THAT THERE WAS AN ISSUE AND THE COST OF THE REPAIR WOULD BE PAID FOR BY KIA. I CONTACTED AIG AND LET THEM KNOW, BUT TO MY KNOWLEDGE, AIG HAS NOT MADE A REQUEST FOR REIMBURSEMENT. 8-10-2020 MY REPLACEMENT WINDSHIELD WAS HIT BY A SMALL OBJECT WHILE TRAVELING AT HIGHWAY SPEED. THE WINDOW IMMEDIATELY DEVELOPED A CRACK THAT CONTINUED TO EXPAND AS I DROVE. THE BREAK HAPPENED YESTERDAY. I TOOK THE VEHICLE INTO A KIA DEALERSHIP AND HAVE FILED A CLAIM. I AM WAITING FOR A DECISION AND A REPLACEMENT WINDSHIELD. IN THE MEANTIME THE CRACK IS CONTINUING TO GROW AND IS NOW 24' LONG AND GROWING. IT IS MY UNDERSTANDING THAT KIA IS GOING TO PAY TO REPLACE THE WINDSHIELD, BUT MY SERVICE ADVISOR TOLD ME THAT KIA WOULD NOT PAY FOR ANY ADDITIONAL REPLACEMENTS. NOTE BOTH INCIDENTS HAPPEN ON THE WAY HOME FROM MY WEEKEND HOUSE ON US-59 NORTH.

7/29/2020 DRIVING ON HIGHWAY, SEMI DRIVES BY AND A ROCK HIT MY WINDSHIELD, RIGHT IN THE MIDDLE, IT DID SOME PRETTY GOOD DAMAGE, I DROVE STRAIGHT TO MY INSURANCE COMPANY BY THE TIME I HAD ARRIVED THERE IT WAS SPLINTERING EVERYWHERE, MY AGENT CAME OUT TO LOOK AT IT AND HE COULD NOT BELIEVE THE DAMAGE TO THE WINDSHIELD FROM THE ROCK., MY HUSBAND AND I HAVE ONLY HAD THE CARE FOR 3 MONTHS. I HAVE BEEN RESEARCHING FOR A NEW WINDSHIELD AND CAME ACROSS THIS WEBSITE SO I THOUGHT I WOULD REACH OUT TO YOU ALL SINCE I AM STILL TRYING TO FIND A REPLACEMENT WINDSHIELD.

I PURCHASED MY KIA TELLURIDE SX IN JUNE 2019. I HAVE APPROXIMATELY 12K MILES ON THE VEHICLE. A FEW DAYS AGO, WHILE DRIVING ON THE HIGHWAY WITH THE FLOW OF TRAFFIC, I CHANGED LANES WITH A SMALL CAR (HONDA CIVIC OR EQUIVALENT) ABOUT 5 OR MORE CAR LENGTHS AHEAD OF ME. AS I COMPLETED MY LANE CHANGE, A PEBBLE HIT THE WINDSHIELD NEAR THE PASSENGER A-FRAME, ABOUT 3/4 OF THE WAY UP. THE PEBBLE MUST HAVE BEEN SMALL AS WE WERE ON THE MAIN LANES OF THE HIGHWAY, AND THERE WERE NO COMMERCIAL VEHICLES AROUND. THE PEBBLE MADE A SMALL IMPACT POINT, AND A NEAR-IMMEDIATE 6-8 INCH CRACK. THE OUTSIDE TEMPERATURE WAS APPROXIMATELY 95F TO 100F. OVER THE NEXT 2 HOURS, THE CRACK GREW QUICKLY TO AROUND 30 INCHES ACROSS THE MIDDLE OF THE WINDSHIELD, TOWARDS THE DRIVER SIDE. IT HAS CONTINUED TO GROW A FEW INCHES A DAY, DEPENDING ON HOW MUCH THE CAR IS BEING DRIVEN AND I SUSPECT THAT HOT OUTDOOR AIR TEMPERATURES INCREASE GROWTH. I NOTIFIED MY LOCAL KIA DEALER ABOUT THE ISSUE AND ALSO INFORMED THEM OF THE CORPORATE GUIDANCE SENT OUT FROM KIA IN NOVEMBER 2019 ABOUT THIS ISSUE TO PROVIDE GOODWILL REPLACEMENTS TO TELLURIDE OWNERS. THEY WERE AWARE OF THE GUIDANCE AND AGREED TO REPLACE THE WINDSHIELD AT NO CHARGE TO ME.

I HAVE HAD MY KIA TELLURIDE EX 2020 FOR THE PAST 4 MONTHS. ON MONTH 3 ITS WINDSHIELD CRACKED WHILE DRIVING ON RIGHT LOWER SIDE AND CRACKS STARTED TO QUICKLY EXPAND NEEDING TO REPLACE THE WINDSHIELD THROUGH INSURANCE AND PAID 500$ DEDUCTIBLE. I NEVER ANYTHING HITTING THE WINDSHIELD AT THAT TIME. AGAIN JUST A FEW DAYS AGO IN MONTH 4 OF OWNERSHIP WINDSHIELD GLASS HAS CHIPPED FROM TWO PLACES. I NEVER SAW OR HEARD ANYTHING HITTING THE GLASS WHILE DRIVING AND I AM THE ONLY DRIVER.

VEHICLES WINDSHIELD HAS MULTIPLE CHIPS AND CRACKS. WINDSHIELD WAS HIT WITH SMALL ROCK LEAVING LARGE BUBBLE AND CRACKS IN THE GLASS. A WEEK LATER A SMALL ROCK HIT MY WINDSHIELD LEAKING A SMALL CHIP. A MONTH AFTER THAT IT HAPPENED AGAIN WITH EVEN A SMALLER ROCK. ALL DAMAGE OCCURRED WHILE DRIVING THE VEHICLE IN TOWN GOING UNDER 50 MPH. *TR