2020 Kia Telluride

Subject: Ongoing Issue with Excessive Oil Consumption – 2020 Kia S V6 To Whom It May Concern, I am writing to formally express my concern and frustration regarding a recurring issue with my 2020 Kia S V6 related to excessive oil consumption. Despite multiple visits to the dealership and attempted repairs, the issue remains unresolved and continues to affect the safety and reliability of my vehicle. Vehicle Information: Year: 2020 Make: Kia Model: S V6 VIN: [XXX] Current Mileage: Approximately 85,808 miles Timeline of Events: September 6, 2024 – Oil change completed at Kia dealership in Easton. No prior issues reported at this time. [XXX] – After about a week of shaking and stuttering during acceleration, the vehicle shut off completely at a stoplight. Upon checking, the oil level was found to be empty. I added 6–7 quarts of oil. No oil warning light appeared on the dashboard at any time. January 14, 2025 – Brought the vehicle to the Easton Kia dealership. Diagnosed with a broken and leaking oil filter housing, which was replaced. Another oil change was completed. [XXX] – After the engine light came on, I checked the oil at 77,021 miles and found it to be low again. I added 1 quart of oil. The engine light was later determined to be due to a loose gas cap. Once again, no oil warning light appeared. [XXX] – At 78,000 miles, I checked the oil, as advised by Kia, to monitor consumption. The oil level was completely empty. I added another 6–7 quarts of oil. No warning light appeared on the dashboard. [XXX] -- Kia for oil change and consumption test at 82,177 miles. Consumption was read after 1,000 miles and I was advised it was good. I was told to come back at 86,075 miles as per Kia recommendation. [XXX] -- A few hundred miles before the deadline, at approx 85,790 miles I checked oil before a trip, it was empty. Again, no warning light came on the dashboard to warn me of low/no oil. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

For the past year to year ½ I have brought my car in for concerns with idle, hesitation when accelerating, stalling out, etc. This has put me in compromised situations when in traffic, at stop lights and when trying to accelerate to get on the highway. I was told it was fine, until it was not. Now my engine needs to be replaced. What I discovered in my car was their worksheet on issues that they never shared with me. Identified issues on this report: Fault Code 6, PO300400 - history, cylinder misfire, PO30500 - history, cylinder misfire PO34100 When going back for a 'simple' 1000 mile oil check, I was told there was not enough oil loss to identify concern. When I checked my own oil after another 1000 miles, KIA then pursued. In researching, there is a history of these engine problems and engines needing to be replaced with KIA. This is unacceptable and has compromised safety and any value I hoped to have with my car.

Sunroof malfunctioned on opening, went off the tracks and is now stuck in an open position. There were no obstructions causing the sunroof to be lifted and dislodged from the tracks. The integrity of the vehicle and its passengers are compromised due to being openly exposed to the elements. Risk of theft, further damage, and injury. Dealership unable to service the vehicle in a timely manner. Problem has been confirmed and inspected by an independent servicer. No warnings or other symptoms.

Wind deflector snapped on Sun roof causing. Sun roof to get lodged and get off track. Unable to close Sun roof now opening it to all types of weather. Safety issue not being able to close the Sun roof while transporting passengers especially children. Kia dealership aware and refusing to help. Wind deflector is a known issue for the 2020 telluride sunroof as found by the NHTSA bulletin on this defective part. Dealership refusing to help since out of warranty even though it is a known issue.

Only owner of a 2020 Kia Telluride SX Prestige that just crossed 60,000 miles. We don't use the sunroof but yesterday 7/30/25 we opened it, the wind deflector arms had broke which caused the sunroof glass to come off the track. Now it won't close at all. This can put my family at risk due to excessive heat in Texas, fumes that should not be getting inside the vehicle and rain water. This has been reproduced and inspected by the Kia dealership. Since I'm over 60,000 miles this is not covered under warranty. No warning lamps or notifications since it's the sunroof. We just wanted to cool down the car quicker by letting the heat out - so totally normal operation that ended up with a sunroof being stuck open. Very frustrating!

Sunroof would not open or close properly. Dealer said arms broken. Need entire new sunroof at over $5000 plus labor! To replace just these small pieces. The glass is out of the track and taped down. It is a dangerous fix. I cannot understand why Kia won’t fix with it being a known malfunction of sunroof mechanism assembly according to TSB. I am out of warranty by 6 months. I contacted Kia and this was their response. Need help please.