2024 Kia Sportage

A month after buying my vehicle in February of 2024, while driving my vehicle the screen behind my steering wheel will black out and come back on and do a system check as if I had just turned my car on. It happens at all times of day, at all speeds. I kept a log of some of the incidences and there are no two that are the same. I have even been in park with the car on and it will happen. When you are driving with cruise control on and it does it the cruise control shuts off then comes back on after it has done the system check again. This is extremely dangerous while driving on the interstate and a line of cars around you. I have taken it to the dealership and they have worked with Kia to try to figure it out and still have not been able to. I am now going on almost two years of this happening without any resolution. Below I put the last time it happened but this happens ALL the time and is not one isolated incident. I have attached a log I kept for two months of the incidences.

The component that failed is the sunroof (glass) The sunroof exploded while driving down the street, glass splattered in my head, face, and body. I almost wrecked because it sounded like a gunshot. The component is being inspected by the insurance adjuster and dealership on 10/23/25. There was no warning lamp, message or other symptom of the problem prior to the explosion.

Two issues that I've taken to dealership 3 times since purchasing vehicle January 2024. 1. Adaptive cruise control -- I was in right lane of 4 lane highway with cruise control on. A car in left lane took a turn to cut through median and my car thought it was a collision and hard braked and took my vehicle from 60mph to 35mph in a few seconds. If a car had been behind me, I would have been rear ended. They cannot "replicate" so I no longer use cruise control unless there are no cars around. 2. Timing has been off (loud clicking every time I crank) since a few months after I bought the car. I sent approximately 9 videos to the service advisor. Took it in 2 times "cannot replicate." Left it overnight at dealership "cannot replicate." It's every time I first crank for the day. It's now louder and gotten worse. I have videos and can take more. I just want this fixed. Afraid I'll be stranded and it feels like they are pushing it farther and farther out so it will exceed warranty and they won't have to eat the cost to repair. It's been 1.5 years I've been dealing with this. Any help you can provide is greatly appreciated!!

I am writing to report a serious and dangerous issue with my Kia vehicle that is putting my life and my family’s safety at risk. While driving, the engine shuts off completely whenever I come to a stop or press the brake pedal. I then have to manually restart the engine to continue driving. This happens frequently, including while I am in traffic or on the highway. I have come very close to being hit by other vehicles multiple times while my children were in the car. I already brought the vehicle to a Kia dealership, and they informed me that the issue was fixed. However, within one week, the same problem started again. This clearly indicates that the problem has not been resolved and may be due to a manufacturing or system defect. I cannot continue to drive this vehicle under these conditions. I am requesting immediate assistance to ensure my vehicle is either: Properly repaired and guaranteed safe to drive, or Replaced with another vehicle if the defect cannot be corrected. Please treat this as a high-priority safety matter. I am sending this email as official documentation that I have reported this issue to Kia Headquarters in case anything happens to me or my family while operating this vehicle. I expect a prompt response and resolution. Thank you for your urgent attention to this matter. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle Information: Make/Mode: 2024/kia Sportage VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Description of Crash: On [XXX], I was involved in a front-end collision while driving my 2024 Kia Sportage. Despite the impact, the airbags did not deploy. Additionally, the Forward Collision Assistance system did not engage or warn me prior to the crash, even though conditions were normal and the system was active. Safety Concern: •The airbags and collision assistance are federally regulated safety systems. Their failure put me and any potential passengers at serious risk. •I am very concerned this indicates a defect in the airbag and/or collision avoidance system. Damage/Injuries: My front end of my vehicle is completely destroyed, and so is my engine. As for myself I am experiencing some soreness and discomfort Requested Action: •I request that Kia and NHTSA investigate this failure as a potential safety defect. •I want confirmation that my case has been documented and reviewed for possible recall or repair action. State Farm Claim #: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car emergency brake component was faculty and kicked in at an inappropriate time. When the emergency brake occurs you are unable to move the car at all. Being unable to move put myself and my passenger seater at risk for bring hit to which we were. The vehicle was not inspected due to Kia Corporate office not answering the phone.

The design of the backup light is awful. There is a single light that is about two inches long and an inch high under the license plate. When you back up in a parking lot like at Walmart, other drivers cannot see the light and keep driving by like you are not moving. We have had several close calls because of this. Kia should be forced to change the design

I am writing to formally raise a safety concern regarding my vehicle’s brake and rotor system, which has experienced premature failure on two separate occasions. First Occurrence: The issue was first identified prior to reaching 11,000 miles and was addressed by the dealership after surpassing 11,000 miles. The repair involved replacement of the rotors and bolts, but notably, the brake components themselves were not replaced. Second Occurrence: Around 23,000 miles, I began to notice progressively worsening shaking and a disturbing sensation of the brakes skipping or slipping—particularly during highway downgrades. By 24,500 miles, the issue had become significantly more pronounced. I returned the vehicle to Kia of Stockton at 25,248 miles. During my visit, Ricardo from the Kia of Stockton Service Department attributed the issue to “driver error,” citing hot spots on the rotors. However, he also acknowledged that during the initial repair, only the rotors and bolts were replaced—not the brakes. Ricardo further stated that Kia could not offer any additional support beyond a 10% discount on repairs, per his manager’s directive. I explained that I live and work locally, and my driving habits do not involve long commutes or frequent stop-and-go traffic. Given this, I strongly believe the repeated brake system failure points to a potential manufacturing defect rather than user error. Ricardo agreed that if this were his own vehicle, he would be concerned as well. This issue poses a serious safety risk—not only to myself and my family, but to other drivers on the road. In addition my vehicle has also experienced powertrain issues, where it feels as if the vehicle is stuck in 1st gear. I am therefore requesting a full investigation into this matter. If necessary, I would like to initiate the process of reporting this vehicle as a potential lemon under applicable consumer protection laws. Thank you for your attention to this urgent safety concern.