2018 Kia Sportage

I'VE BEEN EXPERIENCING AN TRANSMISSION ISSUE. I'LL BE DRIVING ALONG, STEADILY WITH SPEED CONTROL SET AT 70 AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP DOWN SHIFT AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP IT ALSO HAPPENING AT LOW SPEEDS AS WELL, IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS, IT ALSO ENTERMITTING WILL HAVE NO ACCELERATION ON TAKE OFF. HAS BEEN BACK TO THE KIA DEALER TWICE , THE LAST TIME WAS TOLD BY GENERAL MANAGER AND SERVICE MANAGER AND THEY HAVE NO CLUE , AND GENERAL MANAGER WAS VERY RUDE AND TRIED TO JUST SALE ME ANOTHER VEHICLE WHEN I DECLINE HE GOT VERY UNPROFESSIONAL AND SEEMED HE WAS NOT CONCERNED OF THE WARRANTY AND TO TAKE IT BACK TO DEALER THAT SOLD IT TO ME 600 MILES AWAY PLEASE HELP

ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.

ADDENDUM TO THE COMPLAINT DATED JANUARY THROUGH SENATOR MARCO RUBIO OFFICE. I RECEIVED A LETTER FROM NHTSA DOT THAT THE INVESTIGATION IS OPEN AS TO THE "SOFTWARE UPGRADE", SHOULD BE LABELED RECALL AND INTO THE "THETA ENGINE", SEE ATTACHED. AS I WRITE THIS, MY DISABLED HUSBAND IS IN A TOW TRUCK WITH THE DRIVER BECAUSE HE WENT TO THE DOLLAR GENERAL STORE, TURNED THE CORNER ONTO A BUSY HIGHWAY AND THE CAR LIMP MODE LIGHT CAME ON, CAR SHUT DOWN DANGEROUSLY SLOW. LUCKILY HE WAS NOT REAR-ENDED. THIS IS PATHETIC FOR KIA MOTORS, KIA AMERICA TO GET AWAY WITH THIS. THESE VEHICLES NEED TO BE BOUGHT BACK. THEY HAVE NO CLUE WHAT IS REALLY HAPPENING. WE TOOK OUR CAR IN A COUPLE OF MONTHS AGO TO COURTESY KIA FOR AN OIL CHANGE. THEY SAID ALL WAS GOOD. CLEARLY IT IS NOT ! KIA DID US, TWO DISABLED AMERICANS WRONG. SOUL 1ST, SCAMMED INTO GOING MORE IN DEPTH BECAUSE SOUL WAS BAD... KNOWING THERE IS A MAJOR DEFECT. THAT IS DECEPTIVE TRADE PRACTICE. PLAIN AND SIMPLE AND DEALER'S ARE COMPLICIT. PLEASE GET THESE CARS OFF OF THE RODE. IT HAS BEEN NOTED ON FORUMS THAT KIA IS PUTTING USED MOTORS. PLEASE DO SOMETHING. WE ARE NOT SAFE, OUR GRANDCHILDREN ARE NOT SAFE. STATES ATTORNEYS, ATTORNEY GENERAL'S, SENATORS, ETC. HELP ALL OF US. WE LOST OUR HOME TO TOXIC DRYWALL , NOW THIS. PLANT CITY. ♿

ALL OF THE LIGHTS ON MY DASHBOARD COME ON AND WHEN THIS HAPPENS IT'S GENERALLY NIGHT TIME. I CAN'T DRIVE MY CAR WITH THE HEADLIGHTS ON BECAUSE IF I CUT THEM ON MY CAR WON'T MOVE AND MY REAR VIEW CAMERA WILL NOT WORK. THE FIRST TIME THIS HAPPENED IT WAS 05/18/2019. I WAS DRIVING IN THE EVENING HOURS TO PICK MY SON UP FROM WORK I NOTICED THAT THE CAR STARTED TO SLOW DOWN AS I HAD MY FOOT ON THE ACCELERATOR, I PULLED THE CAR TO THE SIDE BEFORE IT STOPPED AND TURNED EVERYTHING OFF. I WAITED A FEW MINUTES CUT IT BACK ON AND EVERY LIGHT ON THE DASHBOARD WAS ON. I COULDN'T MOVE MY CAR I CUT THE HEADLINE OFF AND IT PROCEEDED TO MOVE. HOWEVER AT THAT TIME OF NIGHT I NEED LIGHTS. THE NEXT MORNING I TOOK THE CAR TO BERWYN KIA IN BERWYN ILLINOIS AND WAS TOLD THAT A SOFTWARE UPDATE WAS NEEDED, TOOK 30 MINUTES AND I WAS GONE. A WEEK OR TWO LATER I WAS RIGHT BACK WITH EXACT SAME ISSUE AND WAS TOLD IT WAS A HARNESS PROBLEM AND HEY WOULD GET IT FIXED. MY CAR WAS HERE FOR A MONTH. I PICKED MY CAR UP AND 07/03/2019 IT HAPPENED AGAIN AND I HAVE VIDEO FOOTAGE FOR EACH INCIDENT. I CALLED KIA CUSTOMER SERVICE AND SPOKE WITH THEM AND I AM NOW BEING THE CAR BACK AGAIN ON 07/17/2019 BECAUSE ALL OF THE ISSUES HAVE HAPPENED AGAIN!!

WHILE DRIVING DOWN THE HIGHWAY ABOUT 65 MPH, THE SUNROOF EXPLODED SENDING GLASS THROUGHOUT THE INTERIOR OF THE CAR. NOTHING HIT THE CAR, NO CARS IN FRONT OF THE VEHICLE, DIDN'T GO UNDER ANY OVERPASS OR SIGNS, AND THERE WAS NO PREVIOUS DAMAGE TO THE CAR. THE TEMPERATURE WAS IN THE 70'S AND A CLEAR SUNNY DAY. THE CENTER OF THE SUNROOF HAS A LARGE JAGGED HOLE IN IT, IT APPEARS THE GLASS IS BENT UPWARD AS IF IT BLOWN OUT, NOT IN. VERY FORTUNATE THERE WERE NO PASSENGERS IN THE BACK SEAT WHICH WAS COVERED IN GLASS AND GLASS DUST. RESEARCHING ONLINE, IT APPEARS THIS TYPE OF INCIDENT HAS BEEN REPORT NUMEROUS TIMES. FORTUNATELY CONTROL OF THE CAR WAS MAINTAINED AND THERE WERE NO SERIOUS INJURIES. I DO HAVE NUMEROUS PHOTOS OF THE ROOF.