2017 Kia Sportage

I have a 2017 Kia Sportage with a recurring door latch problem. Several years ago, the driver’s door developed a problem where it would not open properly from the outside. Kia repaired the driver’s door latch under warranty extension WTY020. The passenger door has now developed the exact same problem. It will not open from the outside, although it can still be opened from inside. A Kia dealership diagnosed the problem as a failed door latch. Kia’s WTY020 warranty extension was created for this known latch problem and provided 10 years/unlimited mileage coverage based on the vehicle’s original in-service date. Kia says my coverage expired approximately one month before this passenger-side latch failed. I requested goodwill assistance from Kia because this is the same known defect that was previously repaired on my vehicle. Kia denied the request, reconsidered it after I challenged the decision, and ultimately denied it again as a final decision. Kia also refused partial assistance. I paid $224 for the diagnostic. The dealership’s repair estimate is $761.17, including the diagnostic fee. I am reporting this because the same latch defect has now occurred on both sides of my vehicle. A passenger door that cannot be opened from the outside may present a safety concern. I am asking NHTSA to document this complaint and consider whether this recurring door-latch problem warrants further investigation.

have a 2017 Kia Sportage and there is something unusual in the airbag compartment on the console in front of the front passenger seat. Although there are no apparent signs of damage or impact, it seems that the airbag has been partially deployed. After seeking input from multiple individuals, they all agreed that this is probably a manufacturing defect. Unfortunately, when I contacted Kia, they let me know that they are unable to help me because the vehicle's warranty has expired. I have been a dedicated Kia customer for more than 15 years, having owned five different models throughout that period. I've never come across a manufacturing defect like this in any of my Kia vehicles before.

Component Failure: Independent inspection confirmed a broken brake master cylinder mounting bracket and a missing AC compressor mounting bolt. Safety Risk: The broken brake bracket compromises the structural integrity of the braking system, posing a risk of brake failure while driving. The missing AC bolt creates a risk of the compressor becoming unseated, which could damage the serpentine belt and cause a sudden loss of power steering or engine cooling. Dealer Interaction: The selling dealer (Orr Nissan West) advertised the vehicle as "vetted" but has since ignored multiple formal requests for the pre-sale inspection records after these defects were discovered.

The vehicle has had recurring drivability problems since at least June 2024, including repeated check engine light illumination and severe loss of acceleration. On 06/19/2024, dealership service records document that the check engine light was on and the vehicle would not accelerate past 40 mph, and the check engine light was flashing. More recently, while driving on the interstate at highway speed, the vehicle suddenly lost power and dropped speed, forcing me to pull over on the side of the road for safety. This created a dangerous situation and risk of collision. The problem continues despite multiple service visits. A dealership service visit on 06/05/2025 documents stored diagnostic trouble code P0420 (Catalyst System Efficiency Below Threshold), but the dealership stated no further repairs were recommended and no repair was performed. This issue is recurring and creates a serious safety hazard due to sudden loss of power while driving. Vehicle: 2017 Kia Sportage VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

"I am reporting a catastrophic engine failure (rod knock/bearing failure) in my 2017 Kia Sportage, consistent with the Theta II GDI defect. The failure caused a sudden loss of motive power while in traffic, creating a significant safety risk. Furthermore, I am reporting Bill Dodge Kia (Westbrook, ME) for safety negligence. On September 26, 2023 (at 83,611 miles), this vehicle was in their service bay for brake work. Despite the vehicle being under an active HECU Fire Risk Recall (SC206) and requiring the KSDS Product Improvement Campaign, the dealership failed to perform these safety updates or disclose them to me. When confronted, dealership management (Alex Pinto, Bob Colton, and Patrick Demers) explicitly stated it was 'not their responsibility' to inform customers of known defects or active recalls. This practice left me driving a vehicle with a known fire risk and a documented engine defect for over two years without my knowledge, ultimately leading to the current engine failure."

Catastrophic engine failure, no oil, over 3 qts low, oil light did not come on, 4 Cylinder had no compression. In summary: On [XXX] oil light came on, how? I just had oil change on 7/28/25. Stopped to check oil, it was dry. Bought 5Qts at WalMart, put 3 Qts in. Checked oil every day, started keeping 5Qt jug oil in car. 9/1/25 took in to have checked for oil leak/oil change, No leak detected. Continued checking oil consumption everyday, adding oil all the time... Purchased 5 Qts - 5 Times between August & November 2025. On 11/21/25 took to Auto Shop my MaxCare Extended Service Plan sent me to for a few minor checks, including to check again for oil leak. There was no leak found but they did need to replace valve cover gasket - Engine Valve Cover. Continued to check oil, added when low as needed. On [XXX] driving on highway, about 15 minutes at approx. 75-80 mph, started losing speed, had to really press on gas pedal to keep going, felt some vibration underneath engine maybe (?), engine light came on, I got off exit, went through intersection, car barely made it, pulled off on shoulder. Called for tow truck, it was cold, after waiting a while I turned car on to get some heat but the heat was not working. Auto Shop car was towed to had to add 3 qts of oil to do diag test. PO304cylinder 4 misfire, PO303cylinder 3 misfire... no compression on cylinder 4. No signs of visible oil leak(s). * Had car towed to Gerald Kia Dealer, Naperville, IL Their diagnostic test ONLY indicated that spark plugs need to be replaced and recommend that I get a 3 part carbon body cleaning, at my expense. I told the Service Tech I would be right up there to see manager. He told me to FIRST send him all my receipts for oil & oil changes, and he will see what he can do. didn't hear back. Went there in person 1/9/26. Manager told me that his tech "forgot" to do one test, i waited 1/2 hour, those results DID indicate engine needs to be replaced. But, Kia is not paying for it..... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

*Component or System: Power window system / electrical system *What Happened? The manufacturer issued a recall for a defect in the power window system. When I brought my vehicle to the authorized service center, I was informed that the recall repair applies only to the front power windows, even though the same malfunction and defect are clearly present in the rear windows as well. The manufacturer’s refusal to include the rear windows leaves the defect only partially remedied, which could pose a continuing safety risk. This appears to be an incomplete or inadequate recall repair, as all four windows share the same design and failure pattern. I am requesting that NHTSA review whether the manufacturer’s limited repair scope meets federal recall requirements. *When Did This Happen? October 2025 *Has the Problem Been Reproduced or Confirmed by a Dealer or Independent Service Center? Yes – the dealership confirmed the issue with all four windows but stated that only the front windows are covered under the recall. *Has the Vehicle Been Inspected by the Manufacturer or Dealer? Yes – inspected at Nalley Kia 7849 Mall Pkwy, Stonecrest, GA 30038 *Were There Any Injuries, Fires, or Crashes? NO *Additional Details / Attachments-I can provide copies of the recall notice, service invoice, and correspondence with the dealership confirming the limited repair coverage upon request.

While driving on the parkway with my child and younger cousin in the vehicle, the car unexpectedly began to decelerate without warning. I safely pulled over to the side of the road and turned the vehicle off. When attempting to restart it, the engine would not crank or turn on. Moments later, smoke began to appear from under the hood. Additionally, the engine, battery, and oil warning lights illuminated on the dashboard. This incident created a dangerous situation and raised serious safety concerns regarding the reliability of the vehicle.