2020 Kia Soul

I'd been having issues where the entirety of my oil reservoir would burn off before I was due for an oil change, which would result in my car having issues starting and running while driving on the road. I've had two separate mechanics not associated with Kia that have told me to take it to Kia and have told me about recalls on my vehicle for the same issues I'm having. I took it to Kia multiple times about the issue, and was given a 1000 mile oil consumption test which passed and then was told that there's nothing they could do for me as I passed the consumption test so in their eye's there isn't a problem.

Kia initially refused to honor engine-related safety recalls on my vehicle (including Recall No. 21V259). Only after I filed a complaint with higher authorities did Kia agree to replace my engine. After completing this recall repair, Kia suddenly claimed my vehicle’s ignition “needs replacement” and is attempting to charge me $1,200. This is deeply concerning because: •Kia ran multiple diagnostic tests before the recall repair and never reported any ignition issues. •There was no ignition damage when Kia received my vehicle. •I believe this claim is either false or the result of tampering, and may be retaliation for my prior complaint. I respectfully request that NHTSA investigate Kia’s handling of this matter and ensure consumers are protected from false charges and retaliation when exercising their right to safe recall repairs. Thank you for your attention. Please let me know if you need additional documentation.

Complaint Regarding Mechanical Failure and $315 Service Charge on Recent Vehicle Purchase I’m writing to formally express my concern and disappointment regarding the recent service experience involving my vehicle purchased on April 12, 2025. A few weeks after purchase, I returned to the dealership with concerns over a check engine light. I was reassured by your service department that nothing was wrong with the vehicle. However, the car recently died while I was driving on the highway, putting me in an unsafe situation and requiring a tow. Now I am being told that spark plugs need to be replaced before further diagnosis can occur, and that I am responsible for a $315 charge. The technician noted that cylinder 2’s spark plug was loose and melted—an issue that clearly could have caused the breakdown. This is not typical wear and tear. It’s something that either pre-existed at the time of purchase or should have been caught during the initial inspection when I brought the car in with concerns. I haven’t even made my second car payment, and I’m already dealing with a major mechanical failure. I feel I was sold a vehicle that was not properly inspected and that now I’m being asked to cover the cost of repairs that should fall under the responsibility as the seller. I respectfully request that the $315 service fee be waived and that the vehicle be fully inspected and repaired at no cost to me. I purchased this vehicle in good faith, and I expect the dealership to stand by its product.

Someone broke my window, and entered my car. Then proceeded to tear apart the entire area of the car that it below the steering wheel including the ignition. The car was not able to be turned off. This left the car unable to be used and unfortunately needed to be towed away. This is the second time this has happened and it is causing a serious safety hazard to my family, my home and my neighborhood. I unfortunately cannot get rid of the car because I am not the title owner and cannot afford to trade it in. I am looking for some assistance and to learn what other options I may have

ON NOVEMBER 29,2024 i FOUND A PAINT BUBBLE under the door handle of the rear passenger side of my Snow Pearl white Kia Soul. The primer is visible underneath and intact but the area is cracking and peeling thereby enlarging quickly. I have read online that others have had this problem. I called the dealer and waiting for a call back from the manager. Thank you

Unknown. Im honestly not sure if this complaint would fit in this category. I have contacted Kia multiple times and have gotten no response. I had my Kia updated with the anti theft system and i have gotten denied insurance more than once due to the fact that the update does not include a passive engine immobilizer. Im honestly at a loss as to what to do since insurance companies have been a struggle to talk to due to the fact that my car is a kia soul and doesn’t have the right equipment. I really need this fix as i feel unsafe driving without insurance and it is not my fault or even under my control.