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2020 Kia Soul

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Kia Soul do not stand out strongly from the model-year median of 225.

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When problems were reported

Mileage at the reported incident

160 reports with mileage · 218 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 235 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 89 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

9 crash reports6 fire reports5 injury reports

Engine complaints

235 reports
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Mileage unknown · Mar 27, 2023
EngineFuel/propulsion SystemVehicle Speed Control

While driving on the highway at 60 mph, the vehicle Started To feel like it was trying to go forward (thrusting) on its own. It then accelerated on its own to over 80 mph. I slammed on the brakes and pulled over and put it in park.the engine was revving in park. After Kia roads on assistance couldn't send a tow truck,I thought …

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While driving on the highway at 60 mph, the vehicle Started To feel like it was trying to go forward (thrusting) on its own. It then accelerated on its own to over 80 mph. I slammed on the brakes and pulled over and put it in park.the engine was revving in park. After Kia roads on assistance couldn't send a tow truck,I thought I would be okay driving on the emergency lane The 2 miles home from the highway. As I put the car in drive, the engine was revving at 6 On the gauge but the vehicle Wouldn't go over 20 miles an hour. It is at the dealership today. There were no warnings or lights or sounds.It all started with the slight thrusting of the entire car. I could have easily slammed into the back of another vehicle if it had been in front of me.

NHTSA ODI #11513944

Mileage unknown · Mar 24, 2023
Engine

there were a series of recalls on my 2020 kia soul , one of the recall notices stated that they installed non heat treated piston rings in the engine that went into my. the recall was singed off at a dealership in north carolina without making any repairs or recomendations. the engine has not yet failed but is consuming oil with…

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there were a series of recalls on my 2020 kia soul , one of the recall notices stated that they installed non heat treated piston rings in the engine that went into my. the recall was singed off at a dealership in north carolina without making any repairs or recomendations. the engine has not yet failed but is consuming oil with no leaks. kia service states that 1 quart of oil usage every thousand miles is okay. they did not send any notices or make any verbal statements that owners must check and add oil between the recommended oil change intervals. the safety complaint here is that owners of these vehicles could have their engines seize up while on the highway at speed due to lack of lubrication. i have lost confidence in the safety of my 2020 kia soul.

NHTSA ODI #11513688

Mileage unknown · Mar 22, 2023
EngineFuel/propulsion System

I was driving down the road when all of a sudden the engine started to sputter and shake violently. I couldn't get it to accelerate. I pulled the vehicle to safety and shut it off. I looked under the hood and saw or smelled nothing unusual. I restarted the vehicle and it ran okay. I went immediately to a Kia dealership. I was to…

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I was driving down the road when all of a sudden the engine started to sputter and shake violently. I couldn't get it to accelerate. I pulled the vehicle to safety and shut it off. I looked under the hood and saw or smelled nothing unusual. I restarted the vehicle and it ran okay. I went immediately to a Kia dealership. I was told that if it was running okay to make an appointment for the next day. I did. The battery was changed out and I was told it was fine. It is not. The same thing happened again, several times. I am being told that if they can't duplicate the problem, they can't fix it. This problem is very unsafe given the entire vehicle slows to an almost stop, even on the highway, at times. I have researched this and it is a common problem with this engine. Many have caught on fire. Kia sent out to the dealerships a Technical Service Bulletin, Number 203, on March, 2019, for Model 2020My Soul(SK3) 1.5T, addressing this problem, yet the local Kia dealer does nothing about it. I was told the recall on this vehicle for the Improperly heat-treated piston oil rings was taken care of but I have to wonder.

NHTSA ODI #11513235

Mileage unknown · Mar 12, 2023
EngineService Brakes

My car will not turn on

NHTSA ODI #11511427

Mileage unknown · Feb 24, 2023
Engine

Hello, I purchased a 2020 Kia Soul S in Oct. of 2019. Soon after I received a letter noting an engine recall in relation to the oil pistons. This manufacturer defect causes the engine to stall, and if left long enough, can cause oil to leak onto the engine and potentially catch fire (https://www.cars.com/research/kia-soul/recall…

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Hello, I purchased a 2020 Kia Soul S in Oct. of 2019. Soon after I received a letter noting an engine recall in relation to the oil pistons. This manufacturer defect causes the engine to stall, and if left long enough, can cause oil to leak onto the engine and potentially catch fire (https://www.cars.com/research/kia-soul/recalls/). I have needed three engine replacements since purchasing the car. The first replacement was in January of 2022 with less than 20,000 miles, the second was in October of 2022 at around 33,000 miles, and my vehicle is currently awaiting another engine replacement at about 35,000. To my knowledge, the issue has been the same oil piston engine associated with the initial engine recall. I'm concerned because it seems like Kia is replacing defective engines with more defective engines with the same issue. Sometimes a check engine pops up intermittently, but in all three cases, the tell was the car stalling. Thankfully I've learned to take it to the repair shop quickly when this happens to avoid worse side effects.

NHTSA ODI #11508927

Mileage unknown · Feb 12, 2023
Engine

Vehicle shut down while driving

NHTSA ODI #11506828

Mileage unknown · Jan 20, 2023
Engine

Car stalled while driving,

NHTSA ODI #11502859

57,000 miles · Jan 4, 2023
Engine

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 30 MPH, the vehicle started overheating. Additionally, the piston rod had gone through the engine block. No warning light was illuminated. The vehicle was towed to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was ma…

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The contact owns a 2020 Kia Soul. The contact stated while driving approximately 30 MPH, the vehicle started overheating. Additionally, the piston rod had gone through the engine block. No warning light was illuminated. The vehicle was towed to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

NHTSA ODI #11500128

Mileage unknown · Dec 26, 2022
EnginePower TrainUnknown Or Other

While driving along the interstate, going 70 MPH, I noticed the RPM gauge started to fluctuate. Shortly after, I started having issues maintaining the speed. I pressed the gas pedal, but the vehicle wouldn’t speed up - instead started loosing speed. I started to hear grinding noises as I pressed the gas pedal. Eventually, I kept…

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While driving along the interstate, going 70 MPH, I noticed the RPM gauge started to fluctuate. Shortly after, I started having issues maintaining the speed. I pressed the gas pedal, but the vehicle wouldn’t speed up - instead started loosing speed. I started to hear grinding noises as I pressed the gas pedal. Eventually, I kept loosing speed and there was nothing I could do to make the vehicle move. I had to pull off and coast into a parking lot to be towed.

NHTSA ODI #11498825

Mileage unknown · Dec 17, 2022
Electrical SystemEngineForward Collision Avoidance

The vehicle stalls and turns off while stopped. The vehicle turns off quickly with all dash light sensors turned on with a front collision warning. The vehicle can only be restarted when is boosted. The battery was checked and is in good working condition.

NHTSA ODI #11497870

Official recalls

1

21V259000 · Engine

Apr 13, 2021

Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

Consequence & remedy

Consequence: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

DP22003 · Loss Of Motive Power

Opened Sep 12, 2022 · Closed Dec 12, 2023

Status: closed (inferred from source dates) · Engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.