2018 Kia Soul

USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.

TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE THE CONTACT'S WIFE WAS DRIVING 60 MPH WITH THE HEATER ACTIVATED, STEAM APPEARED FROM THE HEATER VENTS AND FOGGED UP ALL THE WINDOWS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SOMETHING MUST HAVE ENTERED INTO THE DRAIN LINE. THE MANUFACTURER RECOMMENDED THAT THE CONTACT VISIT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS UNKNOWN.

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.

WE WERE HIT IN REAR BY A TRUCK. MY WIFE AND I WENT FORWARD TO ALMOST THE DASH AND STEERING WHEEL, THE BELTS NEVER CAUGHT. I CALLED KIA TALKED TO OFFICE IN CALIFORNIA HE SAID THEY SHOULD HAVE CAUGHT. TOOK TO KIA DEALER HAS ADVISED AND THEY SAID IT WORKED FINE. THEY ADJUSTED BECAUSE NOW YOU PULL A LITTLE WAYS THEY LOCK. THE SERVER WRITER SAID THE TECH TOLD HIM THEY WOULD NOT LOCK FOR BEING HIT IN REAR. TALKED TO CALIFORNIA AGAIN THE SAME PERSON AND HE SAID THEY WOULD NOT LOCK BECAUSE WE WENT BACK FIRST AND THEN FORWARD. WE WAS STOPPED AT A YIELD SIGN FOR TRAFFIC ON A HIGHWAY WAITING TO GO TO ANOTHER HIGHWAY WHEN WE WERE HIT.

OUR BRAND NEW 2018 CAR ON THE MARKET HAS A TIRE MOBILITY KIT. THIS KIT ONLY SEALS A PUNCTURE & COMPRESSES FOR A SHORT TERM TRIP TO A LOCAL GARAGE. AS YOU WELL KNOW, MORE THAN A PUNCTURE CAN OCCUR WHILE DRIVING. NO SPARE WELLS ("BUT DONUTS ONLY" ALONG WITH A JACK AT EXTRA COST) ARE BUILT TO ACTUALLY HOLD A REAL SPARE TIRE. THERE ARE CIRCUMSTANCES ALL AROUND THIS COUNTRY OF INADEQUATE COVERAGE OF CELL PHONE SERVICES, NOT TO MENTION TIRE SITUATIONS OTHER THAN PUNCTURES. MAY I ASK YOU HOW YOUR AGENCY CONSIDER THIS METHOD OF EMERGENCY REPAIR CONSIDERED SAFE FOR CONSUMERS? THIS SYSTEM OF SAFETY SHOULD TAKE HIGHEST PRIORITY! SOMEONE NEEDS TO ADDRESS THIS INADEQUATE APPROACH TO THE PROBLEM.SHAME ON YOUR NEGLIGENCE!!!