NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
271 reportsMileage unknown · May 24, 2021
Engine
Without any warning, there began a clunking sound coming from under the hood of my vehicle while I operated it on the highway at highway speeds. All of a sudden, the car could not accelerate or maintain speed, and began losing speed quickly. I was lucky there was no one behind me, because the car slowed down so rapidly I almos…
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Without any warning, there began a clunking sound coming from under the hood of my vehicle while I operated it on the highway at highway speeds. All of a sudden, the car could not accelerate or maintain speed, and began losing speed quickly. I was lucky there was no one behind me, because the car slowed down so rapidly I almost didn’t make it to the brake down lane. My car was brought to my mechanic and it was diagnosed with a broken rod, even though there has been detailed and documented maintenance preformed in the vehicle. My mechanic said that there is no reason for the piston to have broken like that especially when there was no operator negligence.
NHTSA ODI #11418327
Mileage unknown · May 21, 2021
Engine
A couple hours after getting an oil change the engine started knocking. It got so bad we couldn’t continue to safely drive it, even to get it back to the service station. Had it towed to repair shop and they have said there is a bearing rod that is messed up in the engine. There was not an accident or fire only because we stoppe…
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A couple hours after getting an oil change the engine started knocking. It got so bad we couldn’t continue to safely drive it, even to get it back to the service station. Had it towed to repair shop and they have said there is a bearing rod that is messed up in the engine. There was not an accident or fire only because we stopped driving before things could get worse. Although the 2017 Kia Soul does not have any recalls it uses some of the same parts of other models that have been recalled. I have also been told this is a common issue for this model. I don’t have an estimate yet as the repair shop is still working on that. I don’t remember exact mileage and can’t check because car is at shop.
NHTSA ODI #11418056
79,477 miles · May 5, 2021
EnginePower Train
GOT IN MY CAR SEPTEMBER 2020 AND HEARD KNOCKING UNDER HOOD. DRIVE IT TO THE PENZOIL LESS THAN 15 MINUTES AWAY AND I KNOCK GOT FASTER AND LOUDER. PENZOIL TOLD ME PARK IT AND TOW TO NEAREST KIA. EXTREMELY DISHEARTENING I'M 23 Y/O SINGLE MOTHER. NOW WITH A BROKEN CAR. 16000 IN DEBT FOR A YEAR AND HALF WORTH OF DRIVING LESS THAN 80…
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GOT IN MY CAR SEPTEMBER 2020 AND HEARD KNOCKING UNDER HOOD. DRIVE IT TO THE PENZOIL LESS THAN 15 MINUTES AWAY AND I KNOCK GOT FASTER AND LOUDER. PENZOIL TOLD ME PARK IT AND TOW TO NEAREST KIA. EXTREMELY DISHEARTENING I'M 23 Y/O SINGLE MOTHER. NOW WITH A BROKEN CAR. 16000 IN DEBT FOR A YEAR AND HALF WORTH OF DRIVING LESS THAN 80000 ON ODOMETER JEEESHHH KIA . HOPEFULLY WE GET RECALL SOON
NHTSA ODI #11415299
90,000 miles · Apr 27, 2021
EngineFuel/propulsion System
YES IVE BEEN EXPERIENCEING A STRONG GAS SMELL WHEN IDLE AND A FAST NOT NORMAL OIL CONSUMPTION AND PROBLEMS WITHE THE ELCTRIC SYSTEM
NHTSA ODI #11414118
82,509 miles · Apr 20, 2021
EnginePower Train
OIL LIGHT CAME ON, CHECKED OIL AND IT WAS LOW. ADDED OIL. THE NEXT DAY THE CAR LOSS COMPLETE POWER AND STALLED ON THE SIDE OF THE ROAD. ENGINE MADE A LOUD SOUND AND STOPPED. HAD THE VEHICLE TOWED TO OUR DEALER AND WAS TOLD THE LOWER PART OF THE ENGINE BLOWED AT 82,509 MILES. REGULAR MAINTENANCE WAS DONE AT A DEALERSHIP IN OUR TO…
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OIL LIGHT CAME ON, CHECKED OIL AND IT WAS LOW. ADDED OIL. THE NEXT DAY THE CAR LOSS COMPLETE POWER AND STALLED ON THE SIDE OF THE ROAD. ENGINE MADE A LOUD SOUND AND STOPPED. HAD THE VEHICLE TOWED TO OUR DEALER AND WAS TOLD THE LOWER PART OF THE ENGINE BLOWED AT 82,509 MILES. REGULAR MAINTENANCE WAS DONE AT A DEALERSHIP IN OUR TOWN. EXTENDED WARRANTY THAT WAS PURCHASED HAD WENT OUT 1000 MILES BACK AND NOW WE ARE TOLD THE REGULAR POWER TRAIN WARRANTY DOESN'T COVER BECAUSE WE WERE THE 2ND OWNER. WE WERE TOLD ABOUT $9000 TO FIX THE CAR. I HAVE CONTACTED KIA AND BECAUSE THEY DONT HAVE ANY ISSUES WITH THIS VIN# THEY CAN'T HELP. EVEN THOUGH WHEN YOU GOOGLE ENGINE PROBLEMS WITH THIS YEAR THERE ARE PLENTY OF COMPLAINT ALL OVER THE INTERNET. IF THESE CARS ARE GIVING SO MUCH TROUBLE, WHY ISN'T THERE SOMETHING THEY CAN DO. I WORK WITH 2 PEOPLE THAT OWN KIA'S OF OTHER MODELS AND HAD THE SAME PROBLEM AND THEIR MOTOR WAS REPLACE FREE OF CHARGE. I NEED HELP, PLEASE. WE FRONT HAVE THE MONEY TO REPLACE THE MOTOR AND MY DAUGHTER STILL OWES OVER $9000 ON THIS CAR.
NHTSA ODI #11412962
87,000 miles · Apr 15, 2021
Engine
WE WAS DRIVING ON THE INTERSTATE THE ENGINE LIGHT STARTED FLASHING AND THE ENGINE STARTED KNOCKING THEN LEAKING OIL
NHTSA ODI #11408315
60,000 miles · Apr 14, 2021
Electrical SystemEngine
MY KIA WAS DRIVING NORMALLY UNTIL I STOPPED AT A RED LIGHT AT A BUSY INTERSECTION. WHEN THE LIGHT TURNED GREEN, WITHOUT WARNING, THE OIL AND BATTERY LIGHT SIMULTANEOUSLY CAME ON AND THE CAR STALLED. I EVENTUALLY WAS ABLE TO GET THE CAR TO MOVE; HOWEVER THE CAR WOULD NOT ACCELERATE AND A HORRIBLE KNOCKING NOISE WAS COMING FROM TH…
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MY KIA WAS DRIVING NORMALLY UNTIL I STOPPED AT A RED LIGHT AT A BUSY INTERSECTION. WHEN THE LIGHT TURNED GREEN, WITHOUT WARNING, THE OIL AND BATTERY LIGHT SIMULTANEOUSLY CAME ON AND THE CAR STALLED. I EVENTUALLY WAS ABLE TO GET THE CAR TO MOVE; HOWEVER THE CAR WOULD NOT ACCELERATE AND A HORRIBLE KNOCKING NOISE WAS COMING FROM THE DRIVER'S SIDE. MY VEHICLE TRAVELLED ANOTHER 100 FEET BEFORE SHUTTING OFF AGAIN. NO CHECK ENGINE LIGHT PRESENT. I HAD IT TOWED TO STOKES KIA IN GOOSE CREEK SC, WHERE I WAS INFORMED THAT MY ENGINE THREW A ROD, AND WOULD COST NEARLY $8,000 TO REPLACE. I'VE HAD MY KIA FOR LESS THAN A YEAR, AND CONVENIENTLY ENOUGH, MY WARRANTY JUST EXPIRED BY A FEW HUNDRED MILES, AND I STILL OWE $9,000 ON THE LOAN I TOOK OUT FOR THE CAR. IT IS OUTRAGEOUS THIS VEHICLE HASN'T BEEN RECALLED YET; IT'S ONLY A MATTER OF TIME BEFORE SOMEONE BECOME A FATALITY WHILE DRIVING DOWN A HIGHWAY WHEN THEIR ENGINE CRASHES ON THEM.
NHTSA ODI #11408011
92,000 miles · Apr 7, 2021
Engine
ENGINE FAILURE DUE TO SAME ISSUE THE 2016 SOUL HAS A RECALL FOR. TRAVELING ON HIGHWAY WITH A SUDDEN LOSS OF ACCELERATION FOLLOWED BY POWER STEERING LOSS. WAS ABLE TO GET OFF HIGHWAY BUT IT TOOK PRESSING HARD ON BRAKES AND PULLING E-BRAKE TO GET THE VEHICLE STOPPED. SERVICE CENTER SAYS IT'S THE SAME PROBLEM FOUND IN 2016 SOUL BUT…
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ENGINE FAILURE DUE TO SAME ISSUE THE 2016 SOUL HAS A RECALL FOR. TRAVELING ON HIGHWAY WITH A SUDDEN LOSS OF ACCELERATION FOLLOWED BY POWER STEERING LOSS. WAS ABLE TO GET OFF HIGHWAY BUT IT TOOK PRESSING HARD ON BRAKES AND PULLING E-BRAKE TO GET THE VEHICLE STOPPED. SERVICE CENTER SAYS IT'S THE SAME PROBLEM FOUND IN 2016 SOUL BUT KIA WON'T APPROVE CLAIMS FOR 2017 SOUL AS THEY AREN'T OFFICIALLY PART OF RECALL.
NHTSA ODI #11406963
89,000 miles · Apr 5, 2021
EnginePower Train
WITH NO WARNING MY CAR COMPLETELY STOPPED WORKING, NO ENGINE LIGHT EVER CAME ON, MY OIL CHANGES WERE UP-TO-DATE, AND IT WAS DIAGNOSED WITH ROD KNOCK WHICH IS WHAT EVERYBODY ELSE ON HERE IS SAYING. HOW IS THERE NOT ALREADY A RECALL ON THIS YEAR???
NHTSA ODI #11406569
72,000 miles · Mar 31, 2021
EngineFuel/propulsion SystemPower Train
THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.
NHTSA ODI #11405840