2017 Kia Soul

The contact owned a 2017 Kia Soul. The contact stated that while driving at 40 MPH, the vehicle started to smoke under the hood. The contact noticed that there was a fire under the hood. The fire was extinguished by the fire department. A police report was filed. No warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000. The VIN was not available.

While driving car began shaking, which lead to a puff of white smoke then blac smoke followed by car locking up in highway. Break petal would not move and when put in neutral power steering was gone every though car was on and everything else besides break worked. Turn on and off and car drive off again with strong shaking. When taken to mechanic I was told a spark plug melted into the engine and the shaking caused one of the ignition coil to become loose and oil to seep in. Now I am being told I need a new engine, all fluids where fine and oil had just been changed Thursday prior to incident, car is unsafe to drive because of random lock ups and extreme shaking

Car has 41,900 miles on it. Engine rod blew through the bottom of the engine without warning 900 miles after last oil change. All maintenance records are with Kia and up to date. Denied a replacement because the car's VIN is not included in the past "Product Improvement Campaign". All symptoms of this engine breaking are in line with the previous years issues. Hoping there is a recall on these later years because there is no help right now.

On 6/30/23 While exiting the highway and waiting at a traffic light he noticed smoke coming from the hood. As he proceeded through the intersection to pull over the dashboard lit up with many lights and then the power went out. He was able to coast to the side of the road. A Police Officer happened to be nearby and called the fire department. When they arrived and opened the hood the engine compartment was in flames. They put the fire out and then the car was towed to a storage yard. A claim was filed with the insurance who then had the car moved to the dealership for repairs. On 7/5/23 Upon arrival, the service advisor proceeded to do their normal intake, put the key in the ignition, and started the car which then burst into flames and became a total loss. The regular driver of the car is disabled and it takes him some time to get in and out of the car, if it had been engulfed in flames he would not have been able to get out as quickly as your average driver. The insurance and manufacturer both have inspected the car and determined it was an engine failure. The car had been to the dealership the week before for an oil change.

The contact owns a 2017 Kia Soul. The contact stated while driving 60-65 MPH, the vehicle started pulling to the right. There was no warning light illuminated. The contact stated that she allowed the vehicle to pull to right lane as there was no traffic, and the vehicle struck the guard rail. The vehicle then stopped and made an abnormal banging sound. The vehicle was towed to a local Pep Boys, where it was diagnosed that there was a hole in the engine. The vehicle was then towed to an unknown dealer, where it was determined that the engine needed to be replaced. The dealer informed the contact that the vehicle was out of warranty and would be repaired out-of-pocket. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer was not notified of the failure. The failure mileage was 113,845.

The engine of my vehicle began to make a knocking sound while driving, without a warning. It was diagnosed to be due to a broken rod and excessive cylinder clearance, leading to faulty engine, that needs replacement. Yes, it is available for inspection. Due to being stranded off the freeway for over 4 hours, over 300 miles from home, myself and 1 other person were left stranded overnight without a vehicle. We had to pay for an unplanned hotel room for the night and U-Haul to tow the car back home. We did not drive the car further, because we were worried about the possibility of the car and engine overheating or getting worse. Yes, the issue has been diagnosed by a AAA mechanic and Kia service mechanic, who notified me that this issue is common among many other Kias. The Kia service department notified me that I need the engine to be replaced, and that they will not be covering the charges. Additionally, a new engine rod knock sensor has been made for Kias, and I was never notified to get the sensor installed. The engine failure did not lead to any warning lights and when the issue first occurred, I stopped driving the car immediately to not make matters worse. In addition, this vehicle has been maintained regularly (following Kia guidelines), and has only 59000 miles.

The contact owns a 2017 Kia Soul. The contact stated that while driving at various speeds, the vehicle would not properly accelerate. The check engine warning light remain illuminated, and the vehicle stalled. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 183,000.

The contact owns a 2017 Kia Soul. The contact stated that there was a continual clicking sound coming from the front of the vehicle while making a left or right turn. Additionally, while the brake pedal was depressed, there was a clicking sound coming from the engine compartment. Additionally, when the brake pedal was depressed, the oil light illuminated. The contact stated that after the brake pedal was released, the warning light disappeared. The contact stated that on another occasion, while driving approximately 5 MPH, the vehicle lunged forward and stalled. The vehicle failed to restart. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.