2016 Kia Soul

Whistling noise and problem with acceleration over 35mph and drifting uphill. Although VIN number did not appear on the listed recall, the repair work recommended and partially completed by Kia repair dealer points directly to the description of an oil consumption problem that includes the 2016 Kia Soul. Some repairs done at Kia XXX and some done at Scott Kia in [XXX] (where I reside). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Overview & Vehicle Record Vehicle: 2016 Kia Soul Purchase Date: June 30, 2024 (Purchased from AutoNation Plano as 2nd owner) Incident Date: June 19, 2025 (Stalled on road at 113,000 miles) Current Location: Group1 Kia South Austin (Towed on July 8, 2025) Diagnosis: Severe internal engine failure (rod bearing defect) Current Status: Warranty extension claim denied by dealership due to missing Knock Sensor Detection System (KSDS) software update. We are 2nd user and this defects is due to manufectuer problem not user. Kia never issued recall regarding this matter.

The Instrument Cluster, the Speedometer and "NOW" the Odometer are not working--absolutely dead. "NOW" is in caps because to my surprise I noticed just recently that the Odometer is not working. In April 2021, after several weeks of waiting for the repairs to be finished, a Kia dealer, PEAK KIA in Colorado replaced the Instrument Cluster because of the faulty Speedometer. (This repair was done after several months of back and forth to more than one Kia Dealer about this problem. Unlike now where the Speedometer is dead, not moving at all, at that time it would stop working periodically, perhaps when my car was cold or not. It took several months of dealing with Kia dealerships to acknowledge that it was a problem.) Right after the replacement in 2021, I texted the PEAK KIA mechanics-representative, named Trevor, that it was still a problem, not working every now and then. He replied in a text "What?" and that he would check with his technician. He never got back to me with an answer, and would not return my phone calls.) Since that time, I've been dealing with this infrequent or sometimes-problem. Note, I work from home so I do not drive my car every day, only once or twice a week. However, just recently before and around the holidays, I noticed first that the Speedometer was dead, the needle was not moving at all during the entire time of driving, instead of every now and then. And closer to the holidays, I was shocked, noticing that the Odometer was NOW not moving. This had never been the case before. To date, I only have a Powertrain Warranty(?) left that expires in December 2028. I called Kia, the manufacturer, the other day and reported the above information. They said too bad, they will not cover it because the warranty for that 2021 repair expired 12 months after the repair, something I did not know. My concern is whether the Kia Dealer, Arapahoe Kia--where I usually go , will or should cover it. Plus, I feel this is a serious safety issue.

2016 KIA SOUL- While driving, vehicle lost power, check eng light came on and vehicle would not accelerate, engine started making noise- pulled over and shut car off. Had vehicle towed to independent shop and was diagnosed with bad catalytic (manifold) convertor- they changed oil and filter and also found metal in oil, which I never experienced till this incident- upon research i found that there was a recall on that convertor, i called dealer, had towed there- diagnosed as convertor, was told covered one day, then called next and told it was not. Evidently, looking at reviews and complaints, there are many people driving 2016 kia souls that were not covered under this catalytic recall. Seems that Kia never fixed the original issue. Warning DON'T BUY A KIA- I have contacted Kia customer care, case [XXX] and they have said car did not have recall and are not giving any assistance. To edit, this is [XXX] vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle stalled. The vehicle failed to accelerate to highway speeds. The vehicle continuously went into LIMP Mode. The message for rod bearing failure was displayed on the display screen. The contact used a code reader and reset the system. While driving at an undisclosed speed, the check engine warning light illuminated. The knock sensor message was displayed. The contact called the local dealer and was informed that the vehicle had a salvage title and declined to perform the service. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.

I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.