2016 Kia Soul

WHILE DRIVING THE CAR IN A SHOPPING MALL PARKING LOT THE VEHICLE STOPPED RUNNING. THE ENTIRE ELECTRICAL SYSTEM OF THE VEHICLE SHUT DOWN. NO ELECTRIC POWER IN THE VEHICLE WOULD WORK. THE ENTIRE ELECTRICAL AND COMPUTER SYSTEM IN THE VEHICLE SHUT DOWN. I WAS UNABLE TO RESTART THE CAR. THE LIGHTS, RADIO AND POWER WINDOWS DID NOT WORK. VEHICLE WAS TOWED TO KIA COUNTRY (SAVANNAH, GA) ON 12/23/2019. CONSUMER WAS INFORMED THAT THEY WOULD BE RESPONSIBLE FOR THE REPAIR. CONSUMER CONTACTED MANUFACTURER TO SEE IF VEHICLE WAS COVERED UNDER NHTSA #19V120, RECALL #SC176. CONSUMER IS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. *DL

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE FOR OVER TWO MONTHS. ALSO, WHILE FUELING THE VEHICLE, FUEL SPILLED ONTO THE GROUND. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

ON 8/4/19 I WAS HEADING TO WORK WHEN MY CAR DECIDED NOT TO GO ANYMORE. I WAS AT AN INTERSECTION MAKING A LEFT TURN WHEN ALL OF A SUDDEN MY CAR DID NOT WANT TO ACCELERATE. I COULD NOT GET PASSED 3000 RPMS. FELT THE ENGINE REV UP BUT WOULD ONLY GO 30 MPH. AT FIRST I THOUGHT IT WAS ME, BECAUSE THE WHOLE RIDE EVERYTHING WAS SMOOTH SAILING AND THEN THIS HAPPEND OUT OF NOWHERE. SO I GAVE IT A LITTLE MORE GAS AND COULD FEEL THE ENGINE STRUGGLING. I CAME TO THE NEXT RED LIGHT AND WHEN I STARTED TO GIVE GAS IT JUST JERKED AND I ROLLED INTO THE NEAREST GAS STATION. IMMEDIATELY SHUT THE CAR OFF AND CHECKED THE OIL. BECAUSE AS I ACCELERATED AT THE NEXT LIGHT ONCE GREEN THE OIL LIGHT CAME ON AND KEPT BLINKING. I JUST CHANGED IT TWO MONTHS AGO! THERE WAS NO SMOKE OR BURNING SMELL. NO OIL UNDER CAR OR ANY OTHER FLUID. I HAD TO HAVE CAR TOWED HOME, LATE TO WORK BECAUSE I GOT A RIDE IN. CALLED THE DEALERSHIP AND THEY WANTED TO CHARGE ME 6 TO 8 THOUSAND FOR A NEW ENGINE ONCE DIAGNOSED. MY CAR IS OUT OF WARRANTY. THERE ARE 79,000 MILES ON IT. I HAVE BEEN READING ARTICLES ABOUT THE SAME THING HAPPENING TO ME. THERE IS A RECALL FOR THE EXACT SAME ISSUES BUT FOR A 1.6L. MINE IS A 2.0. WHY ISN'T THE MANUFACTURER TAKING ANY INITIATIVE TO LOOK INTO MY SIZE ENGINE WHEN I'M HAVING THE SAME PROBLEMS. I DONT HAVE 6 TO 8 THOUSAND FOR THIS. PLEASE INVESTIGATE. PLEASE TELL ME I HAVE SOME SORT OF CHANCE OF GETTING ANYTHING FIXED AT THE DEALERSHIP.

PURCHASED THIS VEHICLE CPO BACK IN AUGUST 2018 WITH MY WIFE. APPROXIMATELY IN NOVEMBER, COMPUTER TRIPPED THE CHECK ENGINE LIGHT. TOOK IT IN BECAUSE IT HAD TURNED OFF ON ITS OWN AND I FOUND IT ABNORMAL. SERVICE CENTER REPLACED THE CLOGGED CATALYTIC CONVERTER. STARTING IN DECEMBER, A FOUL SMELL BEGAN TO DEVELOP INSIDE THE CAR AND SLOWLY GOT WORSE IN JANUARY. I CLEANED AND PURGED THE ENTIRE CAR MULTIPLE TIMES TRYING TO FIND THE SOURCE SINCE IT HAD GOTTEN TO THE POINT THAT IT SMELLED LIKE ROTTEN EGGS. TOOK IT IN IN FEBRUARY FOR THIS ISSUE AND THE CRUNCHING SOUND THE FRONT BEGAN MAKING WHEN GOING OVER BUMPS AND RAMPS. AT THE SAME TIME, WE ALSO REPORTED TO THE SERVICE CENTER THAT POWER WOULD BE DAMPED WHILE UNDER LOAD AND GOING UP HILLS. AFTER I GOT BACK THE CAR, THEY HAD REPLACED THE SWAY ARM LINKS AND TOLD ME THAT THERE WAS NO SMELL. CALLED KIA CORP TO REPORT THE ISSUE AND THEY SENT OUT A TECH. THEY ENDED UP REPLACING THE CATALYTIC CONVERTER AGAIN AND THE FRONT STRUTS. CRUNCHING SOUND FROM THE FRONT SUSPENSION REMAINS AS WELL AS THE SMELL. CONTACTED KIA CORP AGAIN AND REQUESTED THEY BUY BACK THE CAR BEFORE WE SEEK LEGAL COUNSEL AND SUE THEM UNDER THE CALIFORNIA LEMON LAW BUT ARE GIVING USTHE RUN ABOUT. THE PERSON I SPOKE WITH DIDN'T EVEN REALIZE THAT HIS OWN COMPANY WAS GOING TO RELEASE A NEW RECALL REGARDING THE CATALYTIC CONVERTER BEING OVERHEATED UNTIL I POINTED IT OUT. DURING HIS WHOLE TIME, MY WIFE AND I WERE TREATED AS IF WE WERE CRAZY AND THEY KEPT SAYING THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND HAVE YET TO FIX ANY OF THE ISSUES.

I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.