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2024 Kia Sorento

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →
40Owner complaints

Model-year median: 242

2Recall campaigns

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0Investigations

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How this year compares

Owner complaints by model year

Other model years Selected year
242
2021188
2022119
202340
202473
20255
2026
Compare all Sorento years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Electrical System
11Structure
7Unknown Or Other
6Service Brakes
5Engine
4
All reported categories
Power Train
4Forward Collision Avoidance
3Visibility/wiper
3Air Bags
2Exterior Lighting
2Fuel/propulsion System
2Seat Belts
2Back Over Prevention
1Engine And Engine Cooling
1Seats
1Service Brakes, Hydraulic
1Steering
1Visibility
1Wheels
1

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 4 of 40 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports1 fire reports4 injury reports

Seat Belts complaints

2 reports
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Mileage unknown · Nov 12, 2025
Air BagsSeat BeltsUnknown Or OtherCrashInjury

I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twic…

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I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice.

NHTSA ODI #11698884

Mileage unknown · Aug 18, 2025
Seat Belts

On August 6, 2025, I discovered that both the driver and passenger front seat belts in my 2024 Kia Sorento were installed backwards from the factory, with the buckle facing inward instead of outward. This defect has been present since the vehicle was purchased brand new, but it was only discovered and documented on this date. …

Read full complaint

On August 6, 2025, I discovered that both the driver and passenger front seat belts in my 2024 Kia Sorento were installed backwards from the factory, with the buckle facing inward instead of outward. This defect has been present since the vehicle was purchased brand new, but it was only discovered and documented on this date. The issue was confirmed by an authorized Kia dealership in an official service report and in a video recorded by the service technician. I also have photos and videos taken before the dealership visit showing the same defect. This is a manufacturing defect and poses a serious safety risk to occupants in the event of a collision, as the seat belts may not function as intended. Supporting documentation is available upon request.

NHTSA ODI #11681221

Official recalls

2

25V006000 · Electrical System:body Control Module:software; Exterior Lighting:headlights; Exterior Lighting:tail Lights

Jan 13, 2025

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence & remedy

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Additional source detail variants (3)

Exterior Lighting:headlights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Exterior Lighting:tail Lights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Electrical System:body Control Module:software

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

24V287000 · Electrical System:wiring

Apr 23, 2024

Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

Consequence & remedy

Consequence: A loss of power steering assist increases the risk of a crash.

Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Kia Sorento problems

Kia Sorento transmission problems →Kia Sorento electrical problems →