2021 Kia Sorento

The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.

While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.

The vehicle loss power pulling out on to a 2 lane county road. I was a quarter of the way across and vehicle simply lost power. I let off the gas and then pressed down again and car moved forward. An Amazon truck was coming around the corner at the same time...he had to put his brakes on to avoid hitting me. I proceeded on after the initial incident thinking maybe it was bad gas...vehicle started to beep at me repeatedly but no check engine light. I went about a mile down the road to nearest gas station during which time vehicle lost power a couple of times. Filled up with gas, put the car in reverse and car initially rolled forward and then engaged. I drove the car back home a couple of miles. In that time frame, the vehicle again lost power and started beeping at me. The check engine light came on at some point heading back home. Vehicle was towed to the dealership. The dealership has confirmed the issue exactly as I described. Becca at the dealership confirmed the car losing power driving it from the front of the dealership lot to the service department after locating the vehicle after the tow driver dropped it. The dealership tech said the transmission fluid pressures were low...did not specify if it was the control or transmission fluid . They are continuing to work with KIA's "tech line" on repairing....they did a "relearn" on the software controlling the transmission but it did not resolve the issue. I'm waiting on KIA's "techline" response on next steps....with all that said, its obvious to me at least this is related to the recent recall on their transmission pumps...which i did take my vehicle in for and it passed the recall inspection last year with no corrective action taken. This is a very dangerous scenario...losing power suddenly. I'm glad i was driving it when it occurred vs my wife or daughter.

I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.

I was driving on I-85N on Apr 19 and yesterday, Apr 23, when my 2021 Kia Sorento stopped and would not move in heavy traffic without warning for a period of time. It did not shutoff, but literally stopped in the middle of the interstate. I was blessed that there was traffic, which made me drive slower than regular traffic. Initially, I thought it was a spark plug issue, but they were changed on Apr 20. Because the issue happened again on Apr 23, any problem with the spark plug has been ruled out. The service engine light DID NOT come on either time. The car jerks twice and stops. It's like the car believes that it's in PARK. In both instants, I had to shut the car off, sit approximately 30 minutes to an hour before it will recognize that I've shifted the gear into DRIVE to move. When I spoke with a Rick Case Kia (Duluth, GA) dealership, I was told that because the Check Engine or Service Light doesn't come on, they cannot fix it. When I got the spark plugs changed on Apr 20, I was told that they could not duplicate the problem, so there was nothing that they could do to fix it. I called them again on Apr 23 and was told the same information. Driving this car places me (and/or my family) at risk of being killed because someone can run into me if they were driving at a high rate of speed after I have stopped in the middle of the road. I need assistance since I've been turned away from a Kia sponsored dealership not once, but twice. I've read that a similar issue occurred which caused a recall in 2022 and that my car has no recalls and that problem was fixed. However, I do not believe it was rectified. If it was, it is now reoccurring and the dealership failed to replace the part that originally caused the issue. I urgently need this issue to be resolved and believe it's a manufacturer defect because I've only had my car worked on by Kia dealerships. All maintenance on the car is up to date.

The contact owns a 2021 Kia Sorento. The contact stated that while having the front windshield replaced at the glass center, the contact was informed that the sensor did not fit in the bracket. The local dealer was contacted, and an OEM windshield was ordered, but the sensor failed to fit in the bracket. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not contacted. The failure mileage was unknown.