2019 Kia Sorento

The contact owns a 2019 Kia Sorento. The contact stated that when the brake pedal was depressed, the brakes would pulsate as the vehicle would shake until the vehicle came to a stop. The ABS warning light was illuminated. The vehicle had been taken to two dealers for the issue 7 times. The contact stated that the dealer was unable to determine if the failure was an ABS brake failure or an electrical failure as the vehicle has had electrical failures. The contact stated that the dealer had replaced the tire sensors more than one time, the brain of the electrical system was reprogrammed, and replaced, and the sensor was also replaced; however, the failure persisted. The contact stated that the vehicle was currently at the dealer and was informed that the electrical wiring harness was short circuiting and needed to be replaced. The contact also stated that the driver’s side rear passenger’s door handle had detached from the vehicle when her child attempted to open the door. The vehicle was taken to the dealer however, the door handle was not replaced as the contact was informed that the door handle was not included in the Extended Warranty. The contact mentioned that the vehicle had electrical issues since the day of purchase. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment screen and back up camera, it is available for Kia at anytime they choose. A complaint has been filed with kia and they have yet to respond. How was your safety or the safety of others put at risk? Failure of the system causes Safety issues for passengers as well as anyone outside of the vehicle while operating said vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? It is unclear whether or not they have made a Legitimate attempt To reproduce the issues. The Dealership that it was purchased at refused to make any attempt to acknowledge the issue. Kia requested that it Be serviced at a dealership, they had it for 27 days consecutively in 2022 and 91 days in 2023 and made no attempt to reproduce the issue. multiple recordings have been provided to Kia. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Kia has had possession of the vehicle 27 consecutive days on 2022 and 91 consecutive days in 2023 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. Screen malfunctions during use. Flash black Last date of malfunction 11.21.2023. There was a heavy rain 11.20 to 11.21

While my 6 year old was attempting to put on his rear right seat belt, the belt gave way and tore in half completely unhinged at the seams. We were leaving so we move our child to the left rear seat that has hardly ever been used. As he was putting this seat belt on it also became completely torn in half at the seams . My child’s life has been at risk for the our most recent drives as the seat belt would most likely have been busted in the case of a car accident not being able to hold my child safe and secure. Dealer says they have never seen this. Dealer inspected and reported to manufacturer, stated they would only do a 1 time courtesy replacement. There were no warning lamps and zero symptoms or problems prior to malfunction. This first occurred the weekend of Oct 23rd 2023.

What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment center and back up camera failure as well as multiple other system failures that have been ongoing since 2020 after water damage when ac drain hose backed up. Kia has been contacted multiple times since April 2021 regarding this issue after it caused an accident while backing up in April 2021. Kia did not inspect the vehicle until March 2022 due to failure to arrange appropriate appointments and transportation. How was your safety or the safety of others put at risk? The ongoing failures are a safety issue because they make it impossible to safely drive and not be distracted. The screen failures when backing up make it unsafe regarding backover protection and the sensors also fail for back up and blind spot. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The manufacturer has been provided with multiple videos of the issue and has had the vehicle for over 100 days total. Kia states they have the right to manufacture vehicles with features and that they should not be relied upon for safety, under oath and recorded. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer has had access to the vehicle. They are not sharing what occured when they had it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Failure is not consistent or anticipated. It does occur more often when it has rained.

I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.

My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.