2004 Kia Sorento

THE CONSUMER APPROACHED A DRIVEWAY WHICH HAD A SLIGHT INCLINE. THE CONSUMER GOT OUT OF THE VEHICLE WITH THE ENGINE STILL RUNNING AND THE DRIVER'S DOOR OPENED. AT LEAST TWO MINUTES LATER, A CLICK WAS HEARD AND THE VEHICLE ROLLED BACKWARDS UNTIL IT HIT A TREE. A KIA REPRESENTATIVE CAME THREE DAYS LATER, INSPECTED THE VEHICLE, AND CLAIMED NO RESPONSIBILITY. *AK *SC *JB

1ST- MANUAL TRANSMISSION, HESITIATION OF TAKE OFF..O-RING REPLACED. 2ND-CLINKING NOISE WHEN SHIFTING GEARS..BEARINGS FAILING IN REAR DIFFERENTIAL WAS REPLACED 3RD-FELT LOOSENESS IN EMERGENCY BRAKE..I WAS TOLD NO TROUBLE FOUND 4TH-RUST ON METAL PARTS OF HEADREST..DEALER TO REPLACE.. 5TH-METAL ATTACHMENTS IN TRUNK AREA ALSO RUSTED ..WERE NOT REPLACED.. 6TH-THE BACK DEFROST PLASTIC PROTECTORS WERE NEVER REMOVED WHEN VEHICLE WAS DELIVERED, SO WHEN BACK DEFROST WAS USED THE HEAT MELTED THE STRIPS WHICH CAUSED CONDENSATION BUILD UP CAUSING THE RUST. GARDENDALE KIA OF AL HAD MY CAR FOR FIVE DAYS AND I HAD TO FIND A WAY TO WORK ON MY OWN. I WAS TOLD THEY DIDN'T GIVE LOANER CARS..VERY POOR CUSTOMER SERVICE. I BELIEVED IN THE COMPANY/PRODUCT AND PURCHASED BRAND NEW OFF THE LOT WITH A FULL WARRANTY AND BECAUSE OF BAD KIA PRODUCTS, I SHOULD HAVE BEEN ABLE TO GET A LOANER CAR. I STILL HAVE TO PAY FULL MONTHLY CAR NOTE. CUSTOMER SERVICE IS VERY IMPORTANT TO ME AND I DON'T FEEL THAT I GOT IT. I HAD TO CALL BACK TO THE SERVICE TO GET A STATUS OF WHERE THEY WERE REPAIRING MY VEHICLE..I WAS TOLD IT WOULD BE 09-01-04 AND I DID NOT GET A RESPONSE, SO I CALLED ON 09-02-04 AND WAS TOLD THE PART CAME IN BUT ALL PARTS WERE NOT INCLUDED SO I HAD TO WAIT ANOTHER DAY 09-03-04. I CALLED AT 4:30PM CST TO GET A STATUS, I WAS TOLD THEY WERE WORKING ON IT & IT WOULD BE LATER THAT AFTERNOON. THIS WAS AFTERNOON, THEY CLOSE AT 6:00PM CST..NEEDLESS TO SAY, I GOT MY CAR AT 5:45PM.. I GUESS IT REALLY DID NOT MATTER TO THEM SINCE THEY WERE NOT GETTING ANY MONEY OUT OF ME.*AK

1ST- MANUAL TRANSMISSION, HESITIATION OF TAKE OFF..O-RING REPLACED. 2ND-CLINKING NOISE WHEN SHIFTING GEARS..BEARINGS FAILING IN REAR DIFFERENTIAL WAS REPLACED 3RD-FELT LOOSENESS IN EMERGENCY BRAKE..I WAS TOLD NO TROUBLE FOUND 4TH-RUST ON METAL PARTS OF HEADREST..DEALER TO REPLACE.. 5TH-METAL ATTACHMENTS IN TRUNK AREA ALSO RUSTED ..WERE NOT REPLACED.. 6TH-THE BACK DEFROST PLASTIC PROTECTORS WERE NEVER REMOVED WHEN VEHICLE WAS DELIVERED, SO WHEN BACK DEFROST WAS USED THE HEAT MELTED THE STRIPS WHICH CAUSED CONDENSATION BUILD UP CAUSING THE RUST. GARDENDALE KIA OF AL HAD MY CAR FOR FIVE DAYS AND I HAD TO FIND A WAY TO WORK ON MY OWN. I WAS TOLD THEY DIDN'T GIVE LOANER CARS..VERY POOR CUSTOMER SERVICE. I BELIEVED IN THE COMPANY/PRODUCT AND PURCHASED BRAND NEW OFF THE LOT WITH A FULL WARRANTY AND BECAUSE OF BAD KIA PRODUCTS, I SHOULD HAVE BEEN ABLE TO GET A LOANER CAR. I STILL HAVE TO PAY FULL MONTHLY CAR NOTE. CUSTOMER SERVICE IS VERY IMPORTANT TO ME AND I DON'T FEEL THAT I GOT IT. I HAD TO CALL BACK TO THE SERVICE TO GET A STATUS OF WHERE THEY WERE REPAIRING MY VEHICLE..I WAS TOLD IT WOULD BE 09-01-04 AND I DID NOT GET A RESPONSE, SO I CALLED ON 09-02-04 AND WAS TOLD THE PART CAME IN BUT ALL PARTS WERE NOT INCLUDED SO I HAD TO WAIT ANOTHER DAY 09-03-04. I CALLED AT 4:30PM CST TO GET A STATUS, I WAS TOLD THEY WERE WORKING ON IT & IT WOULD BE LATER THAT AFTERNOON. THIS WAS AFTERNOON, THEY CLOSE AT 6:00PM CST..NEEDLESS TO SAY, I GOT MY CAR AT 5:45PM.. I GUESS IT REALLY DID NOT MATTER TO THEM SINCE THEY WERE NOT GETTING ANY MONEY OUT OF ME.*AK

HELLO EVERYONE! WELL UNFORTANTELY I'M ALSO HAVING PROBLEMS WITH MY 2004 KIA SORENTO. I PURCHASED MY KIA FROM GEWEKE KIA IN LODI, CA ON SUPER BOWL SUNDAY (FEB. 1, 04). MY FIRST VISIT FOR MY KIA WAS ON FEB. 16TH TO INVESTIGATE WHY I HAD PROBLEMS STARTING MY KIA. I HAD TO KEEP CRANKING IT UNTIL IT WOULD TURN ON THIS WOULD HAPPEN WHEN THE CAR WOULD SIT FOR AWHILE SO BASICALLY IT WAS COLD EACH TIME I TRIED TURNING IT ON. WELL GEWEKE ORDER THE FUEL PUMP FOR THE KIA. THEY WERE INFORMED BY KIA TECH THAT WHAT NEEDED TO BE REPLACED WAS THE FUEL PUMP. WELL AFTER I GOT MY CAR BACK IT WORKED FINE FOR A FEWS WEEKS. THEN AGAIN IN JUNE OR JULY I HAD TO TAKE IT BACK IN BECAUSE I WAS GETTING THE SAME ISSUE WITH THE KIA. GEWEKE REPLACED THE FUEL PUMP ONCE AGAIN. WELL IT WORK GOOD FOR ANOTHER COUPLE OF WEEKS UNTIL THIS WEEKEND. I CALLED GEWEKE ON TUESDAY 9/7 SO I HAD TO LEAVE WORK EARLY AGAIN. THIS TIME GEWEKE PROVIDED ME WITH A RENTAL AND THEY ARE KEEPING MY CAR IN THEIR SHOP FOR A COUPLE OF DAYS. I CALLED THE SERVICE MANAGER AT GEWEKE AND HE INFORMED ME THAT HE HAS BEEN TRYING TO CONTACT KIA AND HAS NOT BEEN ABLE TO REACH THEM. HE ALSO INFORMED ME THAT HIS TECHNICIANS WON'T BE WORKING THIS FRIDAY AND SATURDAY AND THAT TOMORROW I WILL HAVE TO RETURN THE RENTAL ANDM PICK UP MY KIA EVEN THOUGH IT MIGHT NOT BE FIXED. IF ITS NOT FIXED I WILL HAVE TO DROP OFF THE KIA AT THE SHOP AND GET ANOTHER RENTAL ON THEM. I AM REALLY UNHAPPY WITH MY KIA AND I'M NOT 100 % SATISIFIED. I PURCHASED THIS BRAND NEW VEHICLE FOR ONE REASON AND IT WAS BECUASE I WAS TRIED OF HAVING TO REPAIR MY VEHICLE. I'M THINKING OF FILING A CLAIM ON THE VEHICLE. I GOT STUCK WITH A LEMON. HOPEFULLY THEY CAN FIX TGHE CAR BUT I WILL STILL NOT BE SATISFIED. CAN ANYONE GIVE ME ANY ADVICE ON WHAT I NEED TO DO TO GET OUT OF THIS F***ED UP KIA?*AK

I HAVE 3 MAJOR FAILURES W/MY NEW KIA SORENTO '04 SINCE BUYING IT IN DEC '03 FROM PEAK KIA IN COLO.THE 1ST FAILURE, THE ANTI LOCK BRAKE CONTROL UNIT WAS REPLACED IN DEC '03.THE BRAKES ENGAGED WHEN THEY SHOULDN'T. I HAVE COMPLAINED MANY TIMES ABOUT A ROAD VIBRATION AT 68-72 MPH. DEALER HAS SEEN MY CAR 5 TIMES FOR THIS PROBLEM. THE 1ST TIME THE DEALER SAID THEY COULDN'T FIND ANYTHING WRONG, BUT SAID THEY HAD ONLY DRIVEN IT TO 63 MPH. THE 2ND TIME I TOOK IT IN, PROBLEM HAD BEEN NOTED IN A NUMBER OF SORENTO'S NATIONWIDE & THEY WERE GOING TO NEED TO CHANGE THE DRIVE SHAFT. 3RD TIME FOR THIS SAME PROBLEM & UPON PICKING UP THE CAR FOUND OUT THAT THEY DIDN'T CHANGE THE DRIVE SHAFT, BUT GREASED IT W/SPECIAL HEAVY DUTY GREASE &TURNED IT 180 DEGREES. I ASKED WHY HADN'T CHANGED DRIVE SHAFT, & THEY SAID THE MANUFACTURER'S TECHNICAL SERVICE BULLETIN RECOMMENDED THIS PROCEDURE 1ST. THE VIBRATION HAS SLOWLY RETURNED. I CALLED THE DEALER & THEY SAID THEY WOULD PUT ME ON LIST TO DRIVE CAR W/REGIONAL SERVICE MGR. THEY CALLED & SAID HE WAS IN TOWN, SO I WENT TO DRIVE CAR WITH LOCAL SERVICE MGR & REGIONAL SERVICE MGR.THEY FELT THERE WAS NOTHING HIGHLY NOTICEABLE ABOUT VIBRATION & SAID IT COULD BE THE ROADS. THEY TOLD ME TO CALL BACK IF IT GOT WORSE. IN AUGUST '04, WERE DRIVING & MY CAR BEGAN TO SMOKE. A HUGE TRAIL OF SMOKE COMING OUT FROM UNDER CAR. WE PULLED TO THE SIDE OF THE ROAD & CALLED 24HR TOWING FROM THE DEALER. CAR TOWED TO OSBORN KIA IN COLO. & FOUND THAT THE ENTIRE RACK & PINON STEERING MECHANISM & GEAR BOX HAD BLOWN UP THROWING STEERING FLUID ON THE ENGINE. SO MUCH SMOKE I THOUGHT THE CAR WAS ON FIRE! WHAT COULD HAVE HAPPENED IF OUR STEERING WOULD HAVE GONE OUT IN A TIGHT TURN! THE DEALER'S SERVICE MGR SAID IN ALL OF HIS YEAR'S THE DEALERSHIP HAD NEVER REPLACED THIS PART. THE ENTIRE STEERING SYSTEM REPLACED, THE CAR IS NOW VIBRATING ONCE AGAIN AT 68-71MPH. I AM GOING TO CONTACT THE DEALER BUT AM CONCERNED THEY WILL NOT DO ANYTHING TO FIX THIS. *JB

I AM COMPLAINING TO LET YOU KNOW OF A DEFECT IN MY 2004 KIA SORRENTO V.I.N. [XXX] AND A POTENTIAL HIGHWAY DISASTER IF THE WHEELS LOCKED UP ON THIS VEHICLE WHILE I'M DRIVING ON THE HIGHWAY IT WILL PROBABLY CAUSE A MAJOR PILE-UP AND LEAD TO A LOT OF DEATHS IF THEY DON'T FIX THIS WHEN I PUT THE VEHICLE IN FOUR WHEEL DRIVE IT IS LIKE TRYING TO DRIVE WITH THE EMERGENCY BRAKE ON I BROUGHT IT IN FOR SERVICE THEY SAID THAT IS THE WAY IT'S SUPPOSED TO BE AND I'M NOT SUPPOSED TO USE THE FOUR WHEEL DRIVE ANYWAY UNLESS IT'S ABSOLUTELY NEEDED THIS WAS THE SERVICE MANAGER AT KIA OF LYNNFIELD MASS. PHONE #781-596-0800 ON THE 25TH OF JUNE 2004 I AM BRINGING IT IN AGAIN ON JULY 22ND 2004 BUT EXPECT THE SAME THING I FURTHER WENT ON TO QUESTION HIM ABOUT USING THE FOUR WHEEL DRIVE AND HE TOLD ME I'M NOT SUPPOSED TO USE IT TO IN RAIN OR SNOW OR FOR ANY OTHER REASON UNLESS I'M STUCK AND NEED IT TO GET OUT OF WHATEVER THE PROBLEM IS SO IF THIS VEHICLE TURNS UP IN A DISASTER YOU KNOW WHAT HAPPENED AND WHERE TO START YOUR INVESTIGATION I'M ALSO GOING TO FOLLOW UP WITH THE MASS. LEMON LAW THANK YOU FOR LISTENING. *LA UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SINCE PURCHASING NEW 2004 SORENTO IN FEBRUARY 2004, HAVE HAD THE VEHICLE TO TWO DIFFERENT DEALERS FOR FIVE ATTEMPTS TO RESOLVE A VIBRATION FROM UNIDENTIFIED SOURCE. THE VIBRATION WAS FIRST EXPERIENCED AT 70 MPH. ONE DEALER HAS REPLACED THE GEAR CLUSTER IN THE REAR DIFFERENTIAL, BALANCE AND REBALANCED TIRES, REPLACED REAR U-JOINTS, AND REPLACED FRONT DRIVE SHAFT. THIS DID NOT CORRECT PROBLEM. SECOND DEALER REPLACED REAR DRIVE SHAFT A SECOND TIME. VIBRATION IS NOW WORSE. IT CAN BE FELT AT 50 MPH AND 70 MPH. HAVE MET WITH KIA FACTORY REP. KIA STATES THEY HAVE A TECHNICAL BULLETIN ON THIS PROBLEM.*AK

1. SINCE NEW, 2004 KIA SORENTO 5-SPEED TRANSMISSION HAS HAD A GRIND WHEN SHIFTING BETWEEN LOWER GEARS. I BROUGHT PROBLEM TO ATTENTION OF BERLIN CITY KIA DEALERSHIP IN BURLINGTON VT DURING MY FIRST ROUTINE SERVICE. THEY CONFIRMED THE GRIND AND ELECTED TO REPLACE THE TRANSMISSION AS AN ATTEMPTED SOLUTION. 2. THE PROBLEM CONTINUED WITH THE NEW TRANSMISSION, AND IN FACT HAS GOTTEN WORSE, PARTICULARLY ON COOLER MORNINGS. I HAVE HAD IT BACK FOR THEM TO REPAIR THE PROBLEM, AND HAVE BEEN ADVISED THAT KIA IS AWARE OF THE PROBLEM ON THESE PARTICULAR TRANSMISSIONS, BUT HAS NO SOLUTION AT THIS TIME. 3. I BELIEVE A RECALL IS IN ORDER, AS THE TRANSMISSIONS ARE KNOWN TO BE DEFECTIVE BY THE MANUFACTURER. *AK

CONSUMER FELT VEHICLE WAS UNSAFE ON WASHBOARD TYPE ROADS IN CERTAIN TYPE WEATHER CONDITIONS. *PH WHILE DRIVING OVER ROUGH ROAD THE VEHICLE RIDE WAS VERY BUMPY AND CAUSED PHYSICAL PAIN TO THE OCCUPANTS. THE CONSUMER INDICATED THAT THE MANUFACTURER WAS AWARE OF THE VEHICLE'S SUSPENSION PROBLEM. THE CONSUMER REQUEST THAT THE MANUFACTURER REPURCHASE THE VEHICLE. *NM