2016 Kia Sedona

On [XXX], my vehicle overheated and started to leek coolant. This happened while driving at about 65 MPH with my family. No check engine lights came up just noted that the HVAC started to blow hot air and then the vehicle shutdown making difficult to break. I remembered that received a letter from Kia on May 26, 2014 that extended the warranty to 15 years / 180,000 miles for this type of issues - warranty number WYT039. I took it to a Kia dealership in Puerto Rico to get service and they diagnose the vehicle with the same issue as stated in the letter. However, Kia claims that they can't do the work because it is in Puerto Rico and I will have to take to USA mainland. I argue that federal law covers Puerto Rico for Safety Recalls and Warranty information and that they can discriminate for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle's engine and electrical system appear to have failed, resulting in a fire originating from the engine compartment. The vehicle is currently at a salvage yard and available for inspection upon request. How was your safety or the safety of others put at risk? The fire occurred while my wife was picking up our children from school. Fortunately, they were able to exit the vehicle safely, but the incident posed a significant risk to their safety and could have resulted in severe injury or death. The vehicle was completely engulfed in flames and is now unusable. Has the problem been reproduced or confirmed by a dealer or independent service center? The specific issue leading to the fire has not yet been reproduced or confirmed by a dealer or service center. However, the vehicle had been previously serviced by Gilman Honda on March 12, 2024, due to a loud grinding noise and issues with the air conditioning, for which I was charged $855. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not yet been inspected by Kia or any other manufacturer representative. I have opened a case with Kia, and they are aware of the incident and have expressed interest in inspecting the vehicle. My insurance company has been informed, but they have not inspected the vehicle. The vehicle has not been inspected by the police. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lights or messages indicating a potential problem immediately before the fire. However, the vehicle had been experiencing intermittent grinding noises and air conditioning malfunctions, which were brought to the attention of the service department on March 12, 2024.

On May 10, 2024 my van all of sudden started to jerk, stall and then die. My husband was able to make it to the side of the road before it died, but barely. There was no warning, no oil pressure lights, no engine lights nothing. It was running fine and then it wasn't. We took it to a shop because Valley Kia of Modesto was slammed. The mechanic at the shop told us we needed to make sure there was oil in the vehicle as there was none. I told them that I'm always keeping up with my oil. They repaired it and it cost close to $3,000. Then one month later on September 8, 2024. my husband and I are driving and out of the blue this time it starts to make a clinking noise, stall and die on us. It died on the highway and my husband was able to keep it rolling to the side of the road. Again, no warning, no oil pressure light, no signal light, no warning at all. Once we are safe, my husband checks the oil, there is none in the engine. We had only drove 2,446 miles in total from when we picked up the van from the shop on August 6th. From August 6th to September 8th and only 2,446 miles later all of of the oil the mechanic put in the van was gone. I took it to Valley KIA of Modesto and they tried to say it was the other mechanic's fault. I explained that there is an underlying issue with the vehicle causing it to use up so much oil and no warning or anything. There was never any oil leaks under the vehicle, oil leaking out of the engine, or smoke coming out of the tailpipe. Nothing to indicate something was wrong. Now they tell me I need a new engine and is not willing to admit that there is an extended warranty on the oil pressure switch due to it malfunctioning. They did admit that they can tell the check engine light is not registering that the engine is bad or showing any indication it's not running right. Now I have a KIA Sedona that needs a new engine due to faulty sensors and some other underlying issue of extreme oil consumption.

My car started over heating, took it to dealer, they said I had a blown head gasket. Since it isn't covered under warranty, they said I had to pre-approve a $2700 motor teardown in order to see if there were any other problems. Thank goodness there were, the head bolts separated. The engine was covered under dealership extended warranty since I bought it used from a Hyundai dealer.

The turn signals do not work properly. Has I attempt to turn left my right blinker turns on, otherwise none of the blinkers work and blowing my rear light bulbs. I addressed this to the dealer however any dealer or mechanic wants to charge me to look into this. As I was reviewing my cars history it has been noted as a manufacturing issues and failure to repair this defect. I purchased this Kia sadoma without being told this was an issue. It seems that the transmission gear li lage issue was not addressed or repaired on my car either. I was not made aware of this issue either. After a year of ownership I only knew of this after reviewing my car history through a database. Now I am very mad and unhappy with the fact that I am driving a vehicle not working properly and everyone wants to charge me a ton of money knowing this is a manufacturing fault issue.

In February 2024, while driving on the highway, the van overheated causing us to pull over. Upon opening the hood, it was found that coolant was boiling in the reservoir. After letting the vehicle cool down, I began driving it again. Once back on the highway I heard a loud pop followed by smoke. I immediately pulled over. Coolant had sprayed all over the exterior of the van. When trying to tow the vehicle, it was found that it wouldn’t start. The vehicle was towed home and sat until we received the recall from Kia at the end of May/beginning of June. Once the recall was received and we noticed the symptoms of the recall matched those of our van, we scheduled a diagnostic appointment with MidWest Kia in Wichita, KS. We received news from the dealership that Kia declined the request for repair due to hoses being broken and according to them, they are not covered by this warranty extension in the recall. We started researching and found that faulty head gaskets(the reason for the recall) can cause hoses to deteriorate and even break. We contacted Kia Motors and talked with them about this. They still denied the claim. The cost of the repair would be over $10,000. Ki has records of the phone calls made to appeal.

My van has 126k miles and regularly gets an oil change. We are the original owners and haven't had any issues with it either. As I was driving up hill, I realized I was losing acceleration power. Where i should be going faster than 65 mph, I was barely going 40. The outside weather was around 100 degrees and I'd already been driving for an hour. I glanced at the other things on my dash. My coolant meter was straight up, so that didn't flag an issue either. I started to switch lanes to get to the shoulder. As I did, my check engine and oil light flashed on for my van to then turn off. When I tried to start it, it clicked with no ignition. I don't know if there was smoke behind my car or if it was me turning up dirt when I pulled over, but there was a pop sound. It wasnt like a backfire. When i got out, I could smell a burned smell outside my van. There wasn't anything dripping from the bottom of my van either. A person who stopped to help checked my battery and it was fine. When it got towed to my house ($400), another person was surprised with a gummy residue in my oil tank. There are holes punched all over the bottom of my engine, but there is no oil anywhere. They said the engine should be covered with it or there should be oil splatter somewhere. Talking with the KIA dealership, they said it 75% doesn't sound like a recall, and I would have to tow it there at my expense for them to check, too. How can there be no warning of any issue if this isn't tied to the recall? We are now debating on if we want to spend another $400+ to tow it and then again to bring it back if they aren't going to cover the cost of the engine.

The contact owns a 2016 Kia Sedona. The contact stated while driving at an undisclosed speed, the contact became aware that the turn signal was not operating as designed. The contact stated that the turn signal was activating on the opposite side of the turn signal desired. There were no warning lights illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000.