2024 Kia K5

Beginning only about 6 months after I purchased the vehicle, the audio system intermittently screams at me, blasting at over 800 decibels road, engine noise and audio interference noises so that I cannot hear the radio, the telephone, turn it off or down, even when the audio infotainment system is not running. The only way to keep the vehicle from doing this when it occurs is to turn off the car. The noise is so loud that I cannot hear oncoming vehicles, including emergency vehicles, nor can I use the bluetooth phone system - if necessary I would have to break the state law about holding my phone to scream into it- even if someone could hear me on the other end. If I had the windows open, the audio system would break local noise ordinances. It is almost impossible to drive the vehicle when this occurs even though the dealership has said several times that I must bring it in when it is occuring; on one occasion to fulfill this requirement, I put in my earbuds and played music to drive to them for 1 hr to drown out the sound still surpassing my ability to safely focus on the road. Having documented PTSD, ADHD and anxiety disorder, having to drive the vehicle not knowing when and if this sound issue is going to return, makes it incredibly hard to feel safe when driving my own car, originally purchased new from Carriage Kia of Woodstock in December of 2023 after they diagnosed my last vehicle as needing an engine replacement. Having to drive from [XXX] to [XXX] everyday from work, I need reliable and safe transportation to do so, of which this car has not provided given the many issues we have had, including this ongoing problem which puts me at risk every time it occurs and on edge while driving each time it could. Attached is the list of service issues related to this vehicle including the documented ongoing electrical issue tied to the infotainment system, which Kia now acknowledges but suggests is out of warranty despite its existence for over 2 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

The fuel tank expanded, the car was spitting out gas from where you are supposed to insert gas nozzle. my fuel tank expanded so bad from pressure my vehicle sensors malfunctioned my car did not tell me something was wrong, I heard a pop and my car was telling me I had no gas when I did. the insert area for gas to be pumped was swollen and couldn't shut my gas cap cover. I went to gas station and since my car said it was empty I attempted to add gas and it spit it back out immediately it could not take gas, so I called kia locations since I was in [XXX] with kids in my vehicle for halloween trick or treating. the recall papers I have in order says safety hazard was a FIRE. my car fuel tank could had made my car explode at any moment. my engine light did not come on all my car showed me was mile change and inaccurate amount of gas reading. the dealer has had my car since November 2025. I heard popping sounds when I would return home from work in the driveway but no warning. one Time in July of 2025 my engine light came on I went to autozone they gave me a code for something with fuel issue, light didn't stay on no longer than a few hours. kia has cost me so much mishap and unfair financial responsibility. it has been a nightmare. the person working my case I can only talk to in email, it has taken forever now I have a repurchase offer that I had to fight for. they are trying to make me return my rental before completion of repurchase offer which offer stated could take longer than 30 days. this is so unfair. it seems illegal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My brand new 2024 Kia K5 has been at Kia of temple hills since February 23, 2026. The dealership has stated they do not know how to diagnose or repair the issue and indicated they needed a special diagnostic tool from the manufacturer. The vehicle has now been out of service for an extended period with no repair timeline provided and no communication from them at all. I also have not been provided a loaner or rental vehicle during this timeframe. While driving with my toddler child the steering wheel gets tight the speedometer isn’t reading correctly. Dashboard lights up like a Christmas tree with almost all warning lights on and messages to check every system: from tire pressure to forward collision to RearCross-TrafficSafety and the list goes on

The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.