2022 Kia K5

Instrumental Cluster has went completely out. The only light that’s on is the seatbelt light on my 2022 Kia K5. That’s is strange for a brand new car unless there could be a recall which is for the late 2022 / 2023 model cars. I contacted every Kia dealership near me and would not tell me what the issue could be that I needed to bring it in. The amount just to do a diagnostic was not in my budget but finding out later that there are recalls for this exact reason, does not sit well with me. I contacted a service manager in Sherwood AR where I lurched my vehicle to see if its cover under warranty and he has not called back. It’s not customer service satisfying that neither techs were even willing to tell me why it just magically stopped working on a brand new car. I put my life at risk driving my kids and myself to work, I couldn’t see how fast I was going, don’t know how much gas I have in my car, signal light comes on but no sound… NOTHING. Something has to be done and seeing that other Kia’s has had this same issue does not sit well with me and a Kia owner.

I was experiencing problems with my air conditioning not staying on and the blower would not come on at all. It would come on sometimes but it stop cooling and sometimes it wouldn’t come on. I reported the problem in November 2023 and was told that the something in the wiring harness had burnt out and the wiring harness had to be replaced. Their earliest available service appointment was in February 5, 2024. I asked if it was safe to continue driving, and I was told yes it is drivable and wouldn’t be a hazard. It’s been over a month and I can never get the status of my vehicle from the service department. I contact the Kia corporate office and they gave them a service completion date and my vehicle has not been repaired. After a second attempt with the corporate office, the corporate office call wasn’t answered so a message was left. This vehicle has 34K miles and should not be in need of such a repair for a 2022 Kia K5. It’s March 11, 2024 and I’m without my vehicle and haven’t been provided with a loaner after several requests. I have learned my lesson and hoping this matter will be resolved.

The contact owns a 2022 Kia K5. The contact statement while driving at approximately 45 MPH, there was a sound of air inside the cabin of the vehicle and the fuel gauge erroneously reduced to empty. The vehicle was later driven to the local dealer who diagnosed that the fuel tank was defective and had expanded and needed to be replaced. The contact was informed that the fuel tank expansion had also caused damage to the rear seat support metal. The exact cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 72,000.2

On August 23rd my car slowed down while on the highway and completely came to a stop and wouldn’t drive while pressing the gas. At this time the forward safety system, EPB, Auto Hold, caution and traction control lights were on. I had to get the car towed to the dealership. September 1 Kia called said nothing was wrong with the car I could pick it up that same day I got charged for a diagnostic fee and also asked for the inspection to be done. Picked up the car on 9/2. After driving the car 2 days all the lights came up including the check engine light, at this moment the car completely stopped and turned off while in the middle of incoming traffic when turning at a light. Quickly turned blinker lights on and turned the car on and was able to drive it at this time only the check engine light was on called my husband because I was shaken by the fact that I could of been seriously injured if traffic would of been heavier at that time. He called Kia told them about the situation and they said to take the car in. As of right now 10/3 Kia is still not aware of what is going on with the vehicle and have stated that they have checked several things and still have not found the issue. The next thing they will be checking is the fuel system. To this moment I am thankful that nothing worse happened when the car completely came to a stop in the middle of incoming traffic, while the car was just inspected 2 days before.

The saga continues with this particular vehicle, which Goose Creek Mitsubishi failed to disclose had experienced prior accidents, major parts damages, repairs, & replacements. So much so, the frame & body works of the entire vehicle have been quite compromised. The most recent sign of their attempted repairs & replacements, due to undisclosed front & side impact damages, is the entire front bumper, which became fully detached, while in transit. On the way, to & from my wife's surgery, we passed through some uneven pavement sections, along a construction zone, between Barnwell, SC & Aiken, SC, on August 11. As we reached my son's school & entered the parking lot, I began to hear sounds from the front end of the vehicle. By the time we pulled into a parking spot, all but one corner of the bumper had become detached & was lying on the ground. I didn't have the resources, on hand, to properly address the collapsed bumper. Thankfully, my own father came to our rescue. We used bungee cords, straps, & zip ties, in order to secure the front bumper in place. Due to the bumper being offset & the cords/strap crossing over the top edges of the bumper assembly & engine frame, I've been unable to fully secure the hood. The vehicle has been rendered unsafe for highway driving. My mechanic & I have addressed that very bumper, through previous communications, directly to the dealership, through a prior BBB complaint process, & a currently open, SC Consumer Affairs complaint. It's obviously a replacement bumper, attached to a compromised frame. We have shared photos, which revealed breakage & separation, beneath the hood lid, at the very top edges, where the front bumper attachments meet up with the engine frame.There's visible breakage, along the seam of that top edge & at the adjacent passenger side corner. The vehicle was sold to me, in disrepair, & has quickly fallen into further disrepair. Therefore, I've been forced to park the car & wait for proper resolution. Thank You

The Integrated Thermal Management System (ITMS) failed/ malfunctioned. Available for inspection. My car completely lost power on the interstate and it was 70 mph speed limit, I had a semi behind me. I’m taking to the dealer when I’m off in 3 to 4 weeks. Problem has been reported by other owners, as well as Hyundai Sonata N-Lines. Also video evidence. Not been inspected yet, but that’s the problem. No warning lights. Could see the temp gauge moving up when I accelerated. Problem happened when it was cold outside, popped the hood and engine wasn’t overheated at all, ITMS failed.

The contact leased a 2022 Kia K5 equipped with Pirelli Tires, Tire Line: P Zero AS, Tire Size: 235/45/R18. The contact stated that the passenger’s side front tire had a bubble. The vehicle was taken to an independent mechanic where the tire was replaced. The vehicle was taken to the local dealer where it was diagnosed that the driver’s side rear and passenger’s side rear tire thread depth was low. The two tires were replaced. The manufacturer was contacted by email and provided reimbursements for the tires. Additional assistance was provided. The failure mileage was approximately 20,000.

The back rotors (part #:58411L0000) needed to be replaced due to warping which caused the vehicle to rapidly shake at high speeds and when slowing down. I tried contacting the dealership in regards to getting my old rotors or a manufacturer name and number and they were unable to fulfill that request. If my rear brakes failed at any point in time then that is putting myself, any passengers in my car, and others around me at danger. Stopping is a huge safety component of any vehicle. Yes, my problem was confirmed by the dealership I got my car from, which in turn they tried to blame me for the problem. It was only inspected by the dealership I got my car from. The only indication/warning I got was when I started to brake or drive on the highway, I knew that there was an issue since I do not think it is right for a brand new <20,000 mile vehicle should be shaking the way mine was before repair. I got my vehicle serviced and repaired on 05/27/23 and noticed the issue a week prior. Called and scheduled an appointment immediately.

Within 2 months of buying the car, it has stalled in traffic twice with engine revving. During the first time, it was unnoticeable until my car did not react when pushing the gas pedal. The car stayed at a stop until I restarted it twice. Kia dealership was informed, however, they could not find an issue or code. Recently, the second time was different and more scary. It stalled once again and as soon as I noticed, my car would not accelerate and started rolling and revving with high rpms. I immediately put my hazards on in the middle of a 5 lane road in heavy traffic and was able to let the car roll into a parking lot. I left the car there, turned off, for 30 minutes before restarting it to have someone follow me back home. During this scary trip, the car shook violently and my foot was to the floor on the gas pedal and the car still would not accelerate unless on a slope. A five minute drive turned into a 25 minute trip while backing up traffic. (So, very high rpm’s, slow to almost no acceleration, shaking and revving, NO engine light or warning lights triggered). Engine continued loud revving and moving idle in park that evening. Since then, car has been in mechanic once again with no solutions, codes, or lights to help the dealership figure out the issue because they say “it’s driving perfectly now”. They are the only ones to inspect the vehicle each time.