2023 Kia EV6

I charged my car at a level 3 fast charger on a road trip. After completing my charge, the AC stopped working. The fan worked but it was only blowing hot air. Normally this would be a nuisance, but the day was about 114 degrees and the car’s interior was probably close to 140 degrees. I was driving on the interstate so it was very hard to keep the windows down. The lack of HVAC made the car difficult to operate and if my family was in there would have been a safety hazard. I took it to the dealer who initially thought it need the coolant to be recharged. It turns out that the inverter for the A/C died. Apparently this has some connection to the known issues with the ICCU, which in my case just blew out and was replaced a month and a half prior to this incident.

While driving a rented 2023 Kia EV6 on the freeway, the vehicle lost power and shut down completely, without warning, on multiple separate occasions during a single trip. This occurred at highway speed in live traffic, creating a serious risk to vehicle occupants and surrounding traffic. The vehicle was a rental (Dollar Rent A Car); no external damage or collision was involved. The vehicle has since been towed.

Dash board showed limited power couldnt accelerate above 10-12 mph pulled into residental area dash then showed warning sign 12v battery then car died in middle of street. Could not put car in neutral called dealership said car cannot be put in neutral without special tools. I had taken it in for recall in 2023 or 2024 cant remember. Luckily i was not on highway as i could not even turn on hazard lights and car shut off abruptly.

ICCU failure. Was confirmed by shop car was towed to over phone. But no mention of it on invoice as of yet. I was at traffic light when I heard a pop and when I tried to go, got the warning message to pullover and the turtle icon. I made it to a towable spot. Super fortunate all in all. Can’t imagine if on highway in weather. No hints of failure before. Car was recently purchased month prior. I took it in for recall within first week, was told all good, software was updated. I kept between 20%-80% at all times, charged lvl2 at work daily and lvl1 at home sometimes. Had cheap voltage meter in car and was reading fine. Hope to get my car back soon.

I want to disclose this is the 2nd time this has happened. I was on the highway when the system failed. Immediately and drastically forced my car down to 25mph on [XXX] going to Philadelphia in the far left lane with no warning. I had to make it across 3 rows of traffic and ride on the shoulder of the highway until I could find a safe place. One ruining the sport tires on the car and probably messing up suspension since these cars are very sensitive and the highway does have those perforated shoulders. While cars zip past me I am having to figure out how to pull over with no force. None of the functions were working. It was traumatizing. Especially to do it again after 6 months ago the same thing happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had 3 incidents where the ev6 went out of power. The one recent incident is when the car suddenly started giving red alert on low power and suddenly slowing down even when I try to step on the pedal to accelerate. Please see my video and photos of these incidents. And all these times my main battery of ev6 was always having charge higher than 40%. I was driving on all 3 occasions, once on highway close to the exit where I had to pull over to curbside. The ev6 has hence lost my trust since these type of sudden power failures could lead to my life straight being on risk - the 12 volt battery has died two times after I purchased the car in feb 2023! Kia themselves do not know what issues exist in the car- the recalls have happened three times, as I type this my ev6 is sitting at the west gate Kia service in wake forest, North Carolina since 17 days for a spare part called ICCU recall and replacement! I have been forced to lay an amount of $745 on this car every month and it’s draining me out financially and mentally. the worst part is since this is electric car , and you run out of battery power then it suddenly halts, if you are on high speed road on freeway no doubt you get hit by the car behind you and you die. I am not willing to put my life and my family’s life on danger when I drive this car anymore. Kia is not willing to buyback the car, I have paid a very high price for this and my car value has come down, leaving me a sum of more than around $10000 difference when I try to sell it back to Kia. This is injustice given that my life is in danger, I might face this experience again when Kia ev6 shuts on the power while I am on road, and I will get hit bythe car behind me and die. I need justice, I need Kia to buy my car back asap. I do not need to pay 745 monthly for this [XXX] car. Please help. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Well, at first I got the 12 V battery fixed because it wasn’t throwing the code because my 12 V battery wasn’t holding power and then I did get the code and it turned my vehicle into turtle mode where it would not move. This could’ve been very unsafe in the car. I have brought it in now and it has been 20+ days and I have not had resolution and I have not received the part to fix my car. I have been left as a single mother without another vehicle to use the dealership offered me a vehicle and I was driving that, but it has issues with the Wheel bearing and rotors which at first they told me I would be held liable for driving and then they told me to continue driving it since then now I am renting a vehicle which I cannot afford as I said I am a single mother and I can’t afford $300 a week and then we wait to be reimbursed by Kia they have done nothing to help me and my situation and I am concerned. I have had this car for less than two years. I have less than 24,000 miles on it and by Iowa lemon law it should be resolution into it getting fixed so I am making a formal complaint.

Vehicle does not charge at the full 11 kW it's rated for on a level 2 EVSE. It gets charge interrupted. I've had the SC311 installed which causes the car to lower the charging rate automatically instead of just dropping charge. But I still can't get the full charge rate. This occurs on my home level 2 EVSE, on each of the 12 level 2 EVSE ports I use at work, and out in town. The charging port gets extremely hot when charging and is not designed to pass the full 50 amps it's rated for. It struggles at anything over 25 amps. The extreme temperatures of the charging port can cause a fire or burns to people. The car needs to be recalled and the J1772 charging port and sensors needs to be replaced. This complaint is very common in the various EV6 owner's forums.

I do not yet know if the recalled part is defective. The dealer asked me to bring in the car for inspection and if the recalled part is defective then the dealer would order the part and I would be required to bring the car in again to have the part replaced. This requirement of having the customer return to have a defective part repaired puts the customer in the position of having to drive the car in a defective condition that could cause serious injury, whereas if the dealer carried the defective part in inventory this would not be necessary. Kia America will not let the dealer order the part unless it is first diagnosed as defective. In view of the fact that the issue is not attributable to the customer's care or use of the car, rather to the manufacture of it, the dealer's convenience should take second seat to the customer's safety and convenience.