2024 Jeep Wrangler

Manufacturer has not remedied two safety recalls in a timely manner, and instead provided me written guidance via email stating it is safe to drive the vehicle, despite two open safety recalls which both state the issues can cause a vehicle crash without prior warning. Vehicle has had Manufacturer Recall Number A7C (NHTSA Recall Number 25V-710) since Oct 17,2025, and Manufacturer Recall Number 78C (NHTSA Recall Number 25V-766) since Nov 06,2025.

I own a 2024 Jeep Wrangler 4xe that I purchased in September of 2024 from Charlie's Jeep in Augusta as a used car with just under 5,000 miles. Now it has about 11,888 miles and has been un-driveable since December 1 due to unresolved safety recalls. The car is a certified used Jeep and is under warranty and has two current major safety recalls, one of which does not have a solution and a fix. The first recall is for a faulty hybrid battery that can catch on fire, and the second recall is for residual sand left in the engine, which can cause a sudden loss of propulsion and/or fire. This sand can migrate to other parts of the car, so an engine replacement would not be a complete fix. Currently, the car has a "Do Not Drive" recommendation from Jeep and as a result, it has been sitting at the dealer since December 1, 2025. Because of the recalls, the value and safety of the car is very much depreciated. I have tried to work with Jeep and the dealer on a reasonable solution to no avail.

There are multiple recalls on my vehicle the 68c which was a overheating battery issue that a software update was performed but the underlying battery issue still exists and the 78c which is sand casting in the engine block which has no fix and the dealer has no remedy because Stellantis has no remedy they say it could cause catastrophic engine failure but it’s safe to drive they refuse to give me a loaner or reimburse me for a rental vehicle they also refuse to buy back my vehicle so I can get into a safe gas powered vehicle I find this unacceptable and would like you to take action against this company please help us Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.

First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states recall 78C repairs are still unavailable. Awaiting information from Merrick Jeep March 16, 2026 Email to stellantis officially requesting early lease termination due to extreme safety issues (recall 78C) and two incidents of hybrid electrical system failure in 2 months. Received case number 00319759.

See attached document for complaint. Sir: You are aware that this vehicle has two active Recall Notices attached to it; either of which can result in a vehicle fire, sudden loss of power, and loss of life or injury. Which means that I own an expensive vehicle which cannot be safely driven. Nor can it be traded in for another vehicle in its current condition. The manufacturer does not have an available fix for 25V-766 (engine contaminated with sand during manufacturing process); and since this defect can (in their own words) " ... lead to a catastrophic engine failure ... " it is unsafe to drive this vehicle at any speed. The other recall involves defects with the battery pack, which can lead to vehicle fire. There is no available fix for this defect either. My dealer has already attempted unsatisfactorily to correct multiple problems with the hybrid power system unrelated to the recall. Is the NHTSA planning to do anything to assist the thousands of people who own hybrid Jeep Wranglers affected by these defective systems? It would seem to me that the manufacturer should be mandated to repurchase these dangerous vehicles from the owners at market value or to provide a replacement vehicle of equal or greater value. The American drivers who own these dangerous vehicles should not continue to be put at risk any longer.

JEEP Wrangler 2024 Issues PLATE NUMBER [XXX] BIN # [XXX] To whom it may concern, I would like to request a courtesy incentive or compensation due to the repeated recalls and repair situations with my Jeep Wrangler. There have been three lengthy recall repairs this winter. The extended repair times, especially when parts are back-ordered, have resulted in wasted time and additional mileage on my lease from trips to the dealership, appointments, and test drives. The electric engine issues have been particularly concerning, as the failure has rendered the vehicle inoperable on some occasions, posing a significant safety risk. There have been instances where the vehicle has completely stopped, created a dragging effect, and failed to start in winter, while experiencing malfunctions in all electric components. My fuel consumption has significantly increased over the past three months due to these repairs, and I am no longer able to effectively use the electric engine feature. The service department has been unable to diagnose the electric engine failure after multiple attempts, and as a result, the battery is being overcharged without engaging the electric motor. There have been numerous unresolved issues and repairs that have not been successfully completed. I acquired this hybrid vehicle after considering the advertising regarding its favorable fuel efficiency and the electric rechargeable engine feature. However, this feature has not been utilized this winter due to repeated malfunctions, recalls, or a combination of both. Since late November 2025, this electric engine has consistently ceased to function. Several scheduled repair diagnostic appointments were postponed by the dealer due to a busy service schedule and a shortage of staff at the repair facility. Additionally, I need to request unpaid time off from my job, as the dealer is unable to provide a loan vehicle while my jeep is being repaired. This has caused significant inconvenience and fina INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

my 2024 Jeep Wrangler 4xe High Altitude and a serious safety concern related to the ongoing battery fire recall associated with this vehicle. I have leased this vehicle since new and it currently has only approximately 8,200 miles. The vehicle is in excellent, like-new condition and has been very carefully maintained. However, due to the fire safety concerns related to the hybrid battery system, I no longer feel safe driving or even parking this vehicle near my home or garage. Because of these concerns, I have intentionally limited my use of the vehicle, which is reflected in the extremely low mileage. I currently lease the vehicle through Stellantis Financial Services and have approximately 12 payments remaining. When I contacted them regarding my safety concerns, I was directed to Jeep Customer Care for assistance. Given the nature of the safety recall and the fact that the vehicle is essentially new, I am respectfully requesting that Jeep review my situation for possible customer assistance. I would greatly appreciate information on whether any of the following options may be available: • Lease termination assistance • Vehicle replacement or exchange • Manufacturer buyback or repurchase review • Any other recall-related customer relief programs

Issue type: 1.) Electrical system / hybrid battery 2.) Safety recall with no remedy My 2024 Jeep Wrangler 4xe currently has open safety recalls (78C and A7C) with no available remedy. These recalls have been open for several months. I have been advised that the vehicle may pose a safety risk, yet I am continuing to make lease payments and rely on the vehicle for transportation. The manufacturer has not provided a repair timeline or resolution. I do not feel safe operating the vehicle and am seeking assistance because the defect cannot currently be repaired.

See attached document for complaint. I want to love my Jeep. However I cannot. How is it that Stellantis corporation and Jeep are allowed by the applicable government agencies to not be responsible to 2024 JEEP 4xe customers for the current safety and depreciation concerns for their 4xe vehicles? The recent email offering a $100 gift card was extremely insulting. My reasons for purchasing Jeep: • Typical resale value of Jeep has been great. o History shows typical depreciation is 30% over 5 years. o My 2024 Jeep has realized 55% depreciation in one model year due to the problems and recalls. o My 2024 4xe has lost value from $62,802 to $28,000 (Kelly Blue Book) in one model year if you can find someone to buy it with the three pending recalls and no fix. • Advertised gas mileage o The window sticker indicates 49 mpg when charged. • The reality is that the highest gas mileage I have seen for the Jeep, even when fully charged, is 21.6 mpg. • Local dealer with a good history of service o Dealer cannot help because they do not have instructions or direction from Stellantis on how to manage the 4xe problems. o Service manager said a 3-week wait for rental. • Pride of ownership. o Jeep owners have a bond and tend to take pride in their JEEP. • It is not safe to park my new Jeep in my garage. • How can I protect it if It must stay outside in the elements. • Safety o Jeeps tend to be safe. However, this Jeep is not. • Battery fires- this has been a safety issue since 27 Sep 2024. • Engine casting problems that can cause catastrophic failure • Pushed software download with errors that caused my Jeep to shut off when driving without warning. • Since pushed download the radio cuts in and out. 3 My questions • Why is the NHFTSA and FTC allowing Stellantis to keep these unsafe vehicles on the road without action, besides announced recalls without a solution? • How does the EPA allow and justify the mileage shown on the window sticker that is not even close to a reality? • Where is the justice to Jeep owners for lack of safet