2023 Jeep Wrangler

Lost all power to vehicle after driving for approximately 40 minutes, around 60-70 MPH. I was driving on the highway and then lost all power. I was able to pull off of the interstate and got a few blinking messages. The only one I remember was "Shift to P to Start". I could not accelerate at all and probably had less than a minute to get to safety before the car coasted to a stop and I was forced to put the car in park and turn it back on. It seemed like a forced restart on a computer but you could not choose the time or place to do it and there was very little warning. This is a huge safety issue!

OFFICIAL REPORT: UNJUSTIFIED DENIAL OF SAFETY REMEDY & DATA INCONSISTENCY - VIN: 1C4JJXN6XPW623043 I am filing this official complaint regarding a significant barrier to resolving Safety Recall 68C (Battery Fire Risk) and Recall 78C on my 2023 Jeep Wrangler 4xe. 1. DEBUNKING MANUFACTURER CLAIMS: Stellantis Middle East (Ref: FA-25274) has declined to perform the remedy, claiming authorized dealers in my region lack the necessary equipment. This is FACTUALLY INCORRECT. The manufacturer's own portal (jeep.com) confirms that Recall 04B (HCP Software Update) was successfully REPAIRED on this VIN by the local authorized dealer (Harlem Cars). 2. DISAPPEARING SAFETY RECORDS: I possess a prior screenshot from the official portal confirming that Recall 95B (High Voltage Battery) was also successfully REPAIRED by the same dealer. However, this record has recently DISAPPEARED from the active recall list on the manufacturer's website. This removal of a safety record, combined with the current denial of service, raises serious concerns about data integrity and safety compliance. 3. PROVEN TECHNICAL CAPABILITY: The successful completion of Recall 95B and 04B-both involving high-voltage systems and software-proves the dealer is fully equipped. Furthermore, Mopar Session ID: b27c4acf-bcff-4dbc-99ac-aba6477d31b1 confirms active, real-time communication between the dealer's WiTECH 2.0 tools and U.S. servers. 4. REQUEST: I request NHTSA to intervene and compel Stellantis to provide the necessary software permissions to the local dealer to resolve the 68C fire hazard and the IDCM replacement immediately.

Two months ago the vehicle decided to not work at all. Couldn’t turn it on couldn’t move it. Had to have it towed where they kept it for 3 weeks and said it was main battery and replaced it. Fast forward to yesterday 12/29 and the engine light came on again. Waiting for dealership to contact when they’ll have loaner vehicle. But this is the second time in 2 months the engine light has come on. We bought the vehicle in September a month later in the shop. Now again going back to the shop. This vehicle has UNDER 30k miles and I’m not a a very happy customer right now.

This is the third time my vehicle has been recalled for battery issues. Twice it has been noted that I should not drive, charge, park my vehicle in my garage, or park it near any building or person because of vehicle fire risk. In both 2023 and 2024 they performed a software update and yet this issue still persist. In 2024, since they didn't have a fix for the problem they said we should not drive our vehicle and I was without a vehicle for 2 months. Now in 2025 they are recalling for the same fire issue for the third time. Again, I am advised not to drive, not to charge, not to park in my garage, and to keep the vehicle away from people and buildings. I have again been without a vehicle for almost a month. I spoke to the dealer this morning and again they have a software update as a fix. I asked to have my battery replaced since the two previous software updates did not fix the issue. They said they were only authorized to do the software update and Mopar would need to authorize a battery replacement. Spoke to Mopar and they say they will do the software update and only replace the battery if needed. I do not find this acceptable. I do not feel that my car is safe to drive especially with my elderly parents, children, or pets inside and yet Mopar will not authorize the replacement of my battery. I feel that after two software updates that did not fix the issue and continued vehicle fires that a battery update should be mandated, not another software update. I now have a care I don't feel safe to drive. Florida Attorney General's Office Lemon Law Hotline suggested I report this issue here.

A 2nd recall has been issued for the Hybrid Battery system and once again Jeep has no remedy available. My safety is at risk to due to the possibility of a car fire. I am also unable to use the car as intended due to safety concerns. Jeep needs to be held accountable for selling a very expensive vehicle that not only does not work properly but could catch on fire. It is unacceptable for owners to be left in limbo due to the negligence shown by Jeep. If they cannot sell a car that operates safely then they should be made to reimburse the owners.

While driving at about 55 mph my Wrangler shut down and dash read to put car in park to calibrate battery. I had to bring vehicle to side of road and try to restart. It did restart. I had a recall addressed at Marc Motors Sanford Maine service dept back in April 18, 2025. For recall for high voltage. Not sure why recall is showing incomplete? I am very scared to drive this car. I called the dealership in which directed me to call Jeep customer service. No one could help me. I was told I had to pay for a rental. I do not have such funds. In the mean time I am forced to drive an unsafe vehicle that shuts off anytime while driving. I'm leasing this vehicle from Stellantis and still have no help or support. I'm afraid to drive this car. I have no other means of transportation. I need to be able to transport to my job. I was told by dealership and Jeep customer service that there is no solution to fix such recall. Not until the first quarter of 2026. Please, I need a solution Thank You [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 11/7/25 I brought my Jeep Wrangler 4xe for the two active recalls and an oil change. The battery recall could not be done. The motive power was supposedly fixed. Since then there has been a new problem. The Jeep gets to the point of stall (like the motive power issue) however right before the stall it surges. This really caught me off guard the first few times and I barely avoided three accidents. Now I know when it feels like it is going to stall to be prepared to slam on the breaks. However this is not really a good situation they really need to do a full recall to fix this thing. I noticed you gave an open investigation and I think it is a separate issue from the loss of motive power issue and I think the fix for the motive power problem has exacerbated this problem of lurching/surging that I have told my dealer about no fewer than three times. The most recent almost stall and surge happened this morning as I was merging into a rotary and again because of that surge I almost lost control of the vehicle.

WE ARE SCARED TO DRIVE OUR VEHICLE AND WE HAVE GRANDKIDS WHO RIDE WITH US . I WOULD LIKE THE DEALERSHIP TO ALLOW US TO TRADE THIS IN WITHOUT ANY HASSLE. URGENT: FIRE RISK WHEN PARKED An urgent safety recall has been issued for this vehicle and the manufacturer has recommended that you follow their instructions on how and where to park this vehicle. More information is available under NHTSA Recall Number 25V741000. Oct 30,2025 Manufacturer Recall Number68C NHTSA Recall Number25V-741 Recall StatusRecall Incomplete, remedy not yet available Summary In rare circumstances, a battery pack may contain cells with separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. Safety Risk A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle. Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from recharging. Out of an abundance of caution, FCA US is also advising owners of these vehicles to park away from structures or other vehicles until the remedy is obtained.

We are contacting you today because our 2023 Jeep Wrangler 4xe started to exhibit some concerning issues: On a fully charged battery, our Jeep started normally in hybrid mode. After 10-15 miles (down to 51% battery capacity), power switched to Internal Combustion Engine (Engine) After parking, upon restart and re-restart, various malfunctions appeared on dashboard: - Straight to engine power (engine noise), not on electric power (even when still in hybrid mode) - "Service charging system” alert - Engine light on - Plug light on - Battery light on - "Blind spot service unavailable, service required” - On right dial showing “Power" and “Charge", abnormal (?) temporary swing down towards “Charge" - AC not working (no warning, no alert) - Battery still showing 51% After parking, when attempting to charge: - Charging lights start off normally but stop (?) after 30 seconds, and - “Service charging system” flashes back on - Engine light on, Plug light on, etc - AC still not working -The Jeep is now not accelerating normally and seems to lack power -Breaking is unresponsive or lagging Please note, our vehicle was recalled under 95B and was serviced by Kendall Jeep on July 25, 2025 for 1895B182 Reprogram BPCM and Complete Drive Cycle Reoutine. We were told the software update was successful. We have made an appointment with Kendall Jeep to drop our Jeep off on December 8, 2025. We are concerned that our vehicle is unsafe to drive and that MOPAR has not provided a fix for this continuing issue. We included a pic of our dashboard and warnings.