2024 Jeep Wrangler 4XE

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that the vehicle made an abnormally loud sound while being charged. There was an abnormal electrical burning odor coming from the vehicle while driving. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer, where the high voltage battery software update was performed as an interim under NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM). The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be repaired. The vehicle was not yet repaired. The contact no longer felt safe owning or driving the vehicle due to the recalls. The manufacturer was notified of the failure, and the contact requested a buyback. The contact was referred to the customer retention department; however, no extension number was provided to reach a customer retention representative. The failure mileage was approximately 15,000.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20-30 MPH, the vehicle unexpectedly lost electrical power, and the vehicle came to a stop. The vehicle was pulled over to the side of the road. The vehicle was then restarted and driven without further failures. However, the contact had since stopped driving the vehicle in electric mode out of safety concerns. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the recall repair was partially completed because one of the parts was not yet available. The dealer drained the battery and advised the contact to only drive in gasoline mode. The vehicle was taken back to the dealer after an appointment was scheduled; however, the dealer informed the contact that the part was not yet available. Additionally, the contact was informed that the VIN was included in NHTSA Campaign Number: 25V710000 (Electrical System); but the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer to determine if the vehicle was safe to drive. The failure mileage was approximately 7,500.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the result was not provided. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer referenced NHTSA Campaign Number: 25V710000 (Electrical System); however, part for the recall repair was not yet available. The contact also received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was not yet available. The manufacturer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 10,990.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 30 MPH, the vehicle stalled. The vehicle was restarted after 30-40 minutes. The SOS warning light was illuminated. The contact stated that the communication was inoperable, and the message to take the vehicle to the dealer was displayed. The vehicle was taken to the local dealer, where an unknown diagnosis and repair were completed. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine). The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that on a separate occasion, the infotainment screen displayed a black screen. Additionally, the rearview camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted and informed that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 28,378.

The contact's daughter leased a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while her daughter was driving approximately 70 MPH in the middle lane, the vehicle stalled. It was unknown whether a warning light was illuminated. The driver was able to steer to the right lane. The vehicle failed to restart and was towed to the residence, where it restarted independently. The vehicle was taken to the dealer, and the failure was associated with the recalls. The owner was informed that parts were not yet available. The dealer took the electrical plugs of the vehicle away and advised the owner to stop charging the vehicle and not park the vehicle near structures. The vehicle was not repaired. The contact stated that the failure recurred while her son-in-law was driving the vehicle in a parking lot. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle was not eligible for a buyback, and there was no financial compensation due to the recalls. The failure mileage was unknown.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact stated that after disconnecting and removing the battery for approximately 15 minutes, the vehicle was able to restart; however, the check engine warning light remained illuminated. The contact received notification of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000.

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vehicle was parked due to safety concerns.