2024 Jeep Wrangler 4XE

2024 Jeep Hybrid- one month into purchasing it in March of 2024, the engine completely blew. It was in the shop over a month waiting for a new engine. Last month, my charger would not charge the vehicle - they stated nothing was wrong and it was electrical in my own home which is incorrect considering we use the same outlet to charge another hybrid vehicle. This week, 200k jeeps (mine included) were recalled due to vehicles starting on fire from the charging. The recall states there is no fix at this time and to just not charge your vehicle. I paid much more for a hyrbid vehicle, and now unable to use it for safety reasons.

I am writing to raise a safety concern regarding the recurring “Service Hybrid Electric System” warning on my Jeep Wrangler 4xe. This warning light frequently appears during normal driving conditions, often without any discernible reason or noticeable performance issues. After consulting with my dealership, it was indicated that this issue is common, with no immediate or lasting resolution provided, even after multiple diagnostics. The primary concern I wish to highlight is the potential safety hazard this frequent warning creates. Due to its persistent and intermittent nature, drivers may become desensitized to the alert. This desensitization can lead to drivers either losing focus due to distraction from the warning or ignoring the warning entirely, assuming it is yet another false alert. In emergency situations where the hybrid system does indeed have a critical issue, this lack of attention could result in delayed reactions or inadequate responses, increasing the risk of accidents. Additionally, this issue can cause unnecessary anxiety and confusion, particularly when no definitive fault is identified, leaving the driver unsure of the vehicle’s actual safety status. This ambiguity poses a risk, especially in situations requiring immediate attention to a legitimate hybrid system malfunction. Given the number of reports from fellow Jeep Wrangler 4xe owners who are experiencing similar issues and the potential safety risks involved, I believe this warrants a thorough investigation by Jeep and its parent company to determine whether a safety recall is necessary. I would appreciate confirmation that this report will be reviewed and the appropriate actions taken to mitigate any risks associated with this warning system.

As I was driving on the interstate, a red turtle appeared on the control panel saying that power has been reduced. Approximately 2 minutes later the entire engine shut down at 55mph. I pulled over and placed the Jeep into park and attempted to restart the truck. The Jeep would power on and immediately shut off. I called a tow truck and had it towed to the dealership (Tate Chrysler and Jeep in Glen Burnie, MD) where it is currently being serviced.

The engine is running rough and loses power when it turns on for the first time and speeding up around 6th gear. Also the 2nd gear takes about 3-5 sec to downshift and you lose the opportunity to step on the gas hard or it will slam into another gear. The lose of power and random shifting causes you to slow down and not able to get out of the way or drive well esp. on the highway. The jeep dealer wants to keep the car for 4 days to trouble shoot. No lights or warnings it constantly does this and seems there is a tuning or computer issue. The car only has 8000 miles on it.

Now on Sunday August 11th at 6:08pm driving home from store with no charge on jeep at all, not in hybrid only gas, the jeep died in the middle of the road, it abruptly stopped with no warning, my body jerked forward and when I pushed down gas pedal there was nothing. There was no type of warning before this happened, no light warning on dash, no beeping NO WARNING. Thankfully the car behind me went around me and thankfully there was enough distance between us. I was on a back road thankfully right near an entrance of a park. After putting it into park is when it started binging at me and beeping and warning lights, service charging system light came on, check engine light. I tried turning it off and back on which I had power like my radio and lights on dash the whole time. I could not get car to go into neutral, I even turned off got out closed door and then tried again. Thankfully I was close to home called my husband who came, and he could not get into neutral and had to find the loop that put jeep in neutral manually and he towed me to a safer place. He then unhooked the negative battery terminal for 15min to see if that would at least reboot system which it did but drive home it was like a windup toy car very bucking. I did charge and took to dealership Monday it did buck once an. All of this was about an hour. Jeep is at dealership still. I do have pictures and video also

The day I got the vehicle, it shut down. I thought it was a fluke, but it keeps shutting down on the road. Completely. The whole car turns off in middle of the lane and I have to try and restart the car which can take a few minutes. No alerts would come up, the car would just suddenly stop. It is very stressful trying to get the car restarted with everyone honking and zooming around me. I have a baby and every time we get in car, I am fearful of an accident. It went to different dealerships multiple times, each time they claim there is nothing wrong with the vehicle. I've shown them many videos, and they say its insufficient proof. They drove it for over 200mi and told me they could not replicate the problem. I find this hard to believe as happens 10-20 A DAY!! And I don't drive a lot. It literally happens on the way home from the dealership. They wont give me a rental car, cuz they don't see a problem, yet keep the vehicle for weeks.

Car stopped dead with a total power failure in the left lane on [XXX] between NJ/NY. there was no warning light or any other prior notification to attempt to take evasive action. This was at night with other vehicles traveling at high speed on the road as well. Lucky to be alive. The vehicle was towed into the Jeep dealer on Rt 18 in New Jersey and they returned it saying they had applied a "software update." Glad they feel like a software update is worth someone's life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)