2024 Jeep Wrangler 4XE

Follow-Up to Complaint #11696210 This is a formal update to my original safety complaint regarding my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), which suddenly decelerated from 50 mph to 10 mph on October 11, 2025 — a terrifying incident that occurred immediately after an over-the-air (OTA) Uconnect software update. Since submitting the original complaint, Jeep/Uconnect confirmed that my vehicle was affected by the faulty OTA update, but they have refused to provide any documentation of what occurred. They admitted the update was involved but claimed they had “no access” to the engineering or software details. They referred me back to the dealership, which had originally denied any recall existed and still has not provided a clear explanation of what was done. I have made repeated attempts to escalate my case through Jeep, Uconnect, and Stellantis, but: -My case was closed prematurely despite the seriousness of the issue -No one will provide documentation of what software version was installed, rolled back, or repaired -No one will confirm whether the recall fix was fully implemented -All email escalation contacts have since been removed I’ve been left without answers and with growing concerns about my safety in this vehicle The recall issued days after my incident matches exactly what happened to me, yet I’ve been treated as though this was an unrelated or minor issue. It was not. I was extremely lucky I wasn’t in heavy traffic when the malfunction occurred. I am urging NHTSA to further investigate Jeep/Stellantis's handling of this recall, including their lack of transparency, poor documentation practices, and refusal to provide consumers with the information they need to feel safe in their vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this formal escalation request regarding my 2024 Jeep Wrangler Rubicon 4xe (VIN XXX). My vehicle has an extensive and well-documented history of mechanical failure, unresolved safety concerns, and open recalls without available remedies. I am requesting immediate senior-level review and written confirmation of the vehicle’s current stop-sale / stop-drive status and repair pathway. Timeline of Key Events February 9, 2024 — Full Engine Replacement: At approximately four months old, the engine failed completely and required a full replacement at Mullahey CDJR. Vehicle was inoperative for 28–29 days. Stellantis Case #XXX(“Gigi”) was opened. I reported significant inconvenience, lack of a comparable rental, and concern about future reliability. October 2024 — Second Breakdown / Powertrain Issues: Vehicle experienced additional engine and powertrain failures resulting in renewed service delays. Stellantis Case #XXX(2024) was opened. Case managed by Dustin Keyes (ext. XXX). Issues included loss of power, extensive repair wait times, and no clarity on whether the vehicle was placed under a formal stop-sale / stop-drive hold during the repairs. October 2025 — Active Federal Safety Recall: The vehicle is now listed under NHTSA Recall 25V-710 (Stellantis A7C) — “Recall Incomplete – Remedy Not Yet Available.” Defect involves loss of motive power while driving due to internal communication failures between the HCP and TBM modules. There is no current remedy, creating an ongoing safety risk. Conflicting Case Status Oct 27 2025 7:30 a.m. PT: Customer Care agent Gerry confirmed Case #XXX is open and assigned to Patricia Miller. Oct 28 2025 10:42 a.m. PT: An email from warrantynotice@stellantis.com stated that “there is no active case open for you or manager handling your file.” As of today, no one from Stellantis management or the assigned case handler has contacted me.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 30 MPH, the vehicle lost motive power with the message "Place Vehicle in Park to Restart the Engine" displayed. The contact initially pulled over and successfully restarted the vehicle; however, the failure reoccurred an additional three times after the initial failure. Prior to the failure, the contact stated that the U-Connect OTA software update was performed on the vehicle. The contact was uncertain if the update was related to the failure. The contact drove the vehicle to the dealer with the check engine warning light illuminated. The vehicle remained with the dealer, undiagnosed and unrepaired. The manufacturer was notified several times about the failure, but the contact was not offered any assistance. The failure mileage was approximately 25,000. The VIN was not available.

JEEP 2024 Wrangler 4XE HYBRID EXPLODED VIN# [XXX] On [XXX], just before [XXX], our 2024 hybrid vehicle began emitting smoke while parked in our attached garage. Thankfully, our smoke alarm alerted us - my wife discovered it was coming from the garage and immediately called 911. Police arrived within minutes and were able to push the car out of the garage. Shortly after that, the vehicle caught fire. First responders later told us that if my wife had not acted quickly, the fire could have easily spread to our home—potentially resulting in a total loss, or worse, endangering our lives if it had happened while we were asleep. It took four hours of continuous firefighting to manage the flames. The Hazmat team explained that this was due to “thermal runaway”, a dangerous chain reaction in lithium-ion batteries where heat builds uncontrollably, leading to fire or even explosions. These types of fires can’t be extinguished conventionally—they must burn out once the chemical reaction is complete. Some Important Context: This vehicle is the same year, make, and model as those recently recalled for hybrid battery fire risks. However, our VIN was not included in the recall—something we now believe may have been an oversight, as the circumstances appear nearly identical. Back in June, the car had another serious issue: it shut down completely despite a full gas tank and a 50% EV charge. It had to be towed to the dealership, and was returned to us a day or 2 later, marked as “repaired.” After the fire - I reviewed the service paperwork, we found that the specific error code pointed to unstable hybrid battery voltage—a potential sign of a failing battery pack. According to documentation on that error code POB24, complete replacement of the hybrid battery is considered the only safe fix. That repair was never performed—and worse, we were never informed of the severity of the issue. This negligence should be addressed as it almost killed us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552

The contact owned a 2024 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway and charging, the battery caught on fire. The vehicle was unoccupied. The contact stated that the entire vehicle was on fire. The contact stated that the fire department and Hazmat arrived. The fire department extinguished the fire. The vehicle was a total loss. The contact stated that the failure was due to a thermal reaction in the battery. The contact stated that the fire report was not available. The vehicle was loaded into a secure container and towed to the local tow yard. The contact stated that the fire department and Hazmat team recommended the vehicle be stored in a container for safety precautions. The manufacturer was made aware of the failure. The contact was informed that there will be an investigation. The failure mileage was approximately 31,000.

I came home shortly before 4pm on [XXX] and plugged in my 2024 Jeep Wrangler 4xe inside of the garage. I closed the door and about 45 minutes later noticed smoke in the yard. We then realized it was coming from inside our own garage and the car engine compartment was on fire and called 911 just before 5pm. The fire department arrived quickly and gained access to the garage. They removed the car from the power source and extinguished the fire. The most damage was seen in the driver's side engine compartment. There was also property damage including smoke and fire damage inside of the garage and to the contents of our garage. The Fire department stayed with us until the tow truck company came to get the car. Two weeks prior to the fire, this car was in for service at the Jeep dealership on Monday [XXX]. The check engine light was on related to cooling for the EV motor. While the check engine light was on, the car would not use the EV mode at times with a warning "Electric Mode Unavailable Cabin Cooling or Heating". This put my family at huge risk; we are lucky that we were home to notice the fire and that no one was hurt in the fire. We are also living with the toxicity of the burn of the lithium ion battery and electric plastic components next to our house, on our property. It caused a huge amount of stress and fear for my children who recently went through 2 evacuations with the Eaton fire. The Jeep is available for inspection. It is being stored at the lot of the tow truck company for inspection by the insurance company and Jeep. The Fire department completed a Fire investigation report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2024 Jeep Wrangler 4xe VIN: [XXX] I have driven 4 other 4xe 2024 in the last two months as rental cars and have noticed my jeep is not performing anywhere near the other four, I have driven. Seems like my jeep isn’t tuned correctly or the engine/transmission has an issue. Engine: -When starting and as engine warming up it shakes the care periodically. There are times when it will shake the car as it heats up, rocking the car slightly and you can hear the engine make a weird knocking noise. -This also occurs when in E-Save mode and charging the battery is selected. The engine does not idle smooth all the time and sometimes runs rough then goes back to normal -There does not seem to be much torque Transmission: -The 1st – 3rd gear shift at high RPM times even when barley giving it any gas. -The transmission shifts down into 2nd gear at around 18-20 mph when gradually slowing down in traffic causing the jeep to slow down quickly and throws you forward. If you catch it during its shift (which is longer than any other gear) it will slam into 2nd and then back into 3rd gear. You lose power as it takes several seconds to complete the shifting. -The gear I feel should smoothly shift into and out of 2nd at around 15 mph, like it does in the cars I rented. oDoes the shift timing need to be remapped or reset? Software update: -The software update pushed on the home screen several weeks ago to update the camera, and some other items has caused my gauge cluster to flash a lot when using CarPlay GPS. In stead of the turn by turn on the cluster it flashes. I continues to have issue and causing me to lose power or significantly slow down and not able to accelerate in Atlanta traffic. Something is wrong with this Jeep brand... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Jeep Wrangler. The contact stated while driving approximately 20 MPH, the vehicle stalled. The contact stated that after several attempts, the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the battery had failed and needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,000.