2025 Jeep Wagoneer S

In April 2025, I purchased a new vehicle from AutoNation Chrysler Jeep Dodge Ram North Richland Hills as a retirement gift to myself. After years of driving gas-powered vehicles, I decided to transition to an electric vehicle and purchased a Jeep Wagoneer S. While the vehicle is visually impressive, my ownership experience has been nothing short of a nightmare. Since the purchase, the vehicle has experienced ongoing and severe mechanical issues. It has spent more time at the dealership than in my garage. I have worked with multiple service departments and communicated with several representatives from Stellantis, repeatedly warning that this vehicle poses a serious safety risk and could result in injury or worse. The primary issue is extremely dangerous: the vehicle will unexpectedly surge forward with force and then abruptly lose all battery power. Despite being repaired approximately 8 to 10 times, the problem continues to recur. Multiple technicians, engineers, and even an investigator have attempted to diagnose and fix the issue, all without success. A few weeks ago, I experienced what I believe could have been a fatal incident. At approximately 5:15 a.m., while driving on the highway near the 121 and 635 merge in Grapevine, the vehicle failed completely. It was still dark, and traffic was moving at speeds exceeding 80 mph. My disabled vehicle was left blocking active lanes of traffic while other drivers swerved and honked to avoid me. Fearing for my life. This has happened so many times, but this time the failure could have been deadly. Following that incident, the vehicle was towed back to the dealership, where it has remained for approximately five weeks. Despite everything that has occurred, I was later contacted by a representative from Chrysler who offered $1,000 as a “goodwill” gesture for the whiplash I sustained during the incident. I made it clear that I was seeking a full buyback of the vehicle, including reimbursement of my investment. That re

1) Keyless entry/auto lock/unlock has been an issue since we leased the car, and it remains. CarPlay maps on the dashboard are not in sync with reality (even on the short ride home) often displaying the steering wheel icon and/or “0 m” directions that make no sense with the reality of where I was driving. After a brief stop on the way home, I turned the car on and the emergency brake initiated itself, as it so often has since we leased the car. This is made even worse by the fact that they turned off a collision safety feature to fix this issue, and it did not work or last even an hour of use.Battery regeneration levels unavailable” issues once again appear with all the dysfunction that comes along with it (this is another ongoing issue).This time the car also appeared to drive very “jumpy” even in “auto” mode. I noticed on the highway and on the streets. The accelerator petal appeared to be hypersensitive in a way that it was not before which feels dangerous.After another short outing. Creep Mode” that is supposed to maintain, did not. The screen got stuck on a weird parking screen we’d never seen.Then the screen went blank. We noticed the right fog light was out.The most alarming and critical dysfunction happened after we noticed cars following too closely.We tried to understand why when we got home and discovered the brake lights only illuminate when the car has come to a full stop, not when the regenerative braking is working (aka the car is slowing down). So as the car slows down, the brake lights do not illuminate, alerting other drivers that the car is slowing or stopping, which is critically dangerous! (HAVE PHOTOS OF ABOVE) 2) Several near-collisions have already occurred due to the brake light failure—on top of the other ongoing safety issues. 3) Provided photos to them, they are unable to resolve 4) Yes. [XXX] - [XXX] (office) [XXX] (email) [XXX] They say the car is safe when it is not - 9 different times 5) Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B

The vehicle has experienced two critical drivetrain failures. The first occurred in December 2025 at approximately 2,000 miles. The transmission failed, leaving the vehicle undriveable and requiring a tow. After repair, the vehicle was returned still displaying brake-system service warnings and had to go back to the dealer a second time. The second failure occurred on March 23, 2026 at 3,471 miles. The instrument cluster displayed 'Service Transmission' and 'Service Transmission - Set Park Brake to Prevent Rolling' with multiple red warning indicators. Battery was at 47%, confirming this is not a charge issue. The vehicle lost all drivetrain function without warning and could not be driven. This is a safety-critical defect - complete loss of propulsion and the inability to hold the vehicle in gear creates a risk of the vehicle rolling and a stranding hazard. The dealer has been unable to resolve the issue after three service visits. The problem has been confirmed and inspected by the authorized Stellantis dealer.

This vehicle has experienced three separate safety failures within only a few months of ownership. Incident 1: While driving with my children in the vehicle, the battery warning light illuminated and the vehicle immediately entered a low-power “turtle mode,” rapidly losing speed in traffic. The vehicle had to be towed to the dealership. Incident 2: While traveling approximately 60 mph, the hood latch failed and the vehicle immediately decelerated to approximately 20 mph, creating a dangerous situation in traffic. The vehicle again had to be towed. Incident 3: While pulling into my driveway, the vehicle displayed warning lights when shifted into reverse and went into transmission lock, rendering it immobile before losing power completely. In all three cases my wife and children were in the vehicle and were placed in unsafe situations. I am concerned this vehicle has serious safety defects.

The radio head unit randomly reboots. This occurs usually when the car is initially started, and you are unable to utilize the backup camera or the camera freezes. Rear cross traffic breaking also fails and can cause an accident. I have also had issues with the powertrain, where the vehicle refuses to start, with a red lobster error message saying Service Electrical System.

While driving our 2025 Jeep Wagoneer S EV, the electronic parking brake engages without driver input while the vehicle is in motion. The vehicle suddenly decelerates as if the parking brake has been applied. This occurs without any action from the driver and cannot be manually released. This is extremely dangerous because the parking brake is designed to be used when the vehicle is stationary. When it activates unexpectedly during normal driving it can cause sudden braking that could lead to a rear-end collision or loss of vehicle control.

The contact owns a 2025 Jeep Wagoneer S. The contact stated that while driving approximately 25 MPH, the vehicle failed to accelerate and stalled. An unknown service warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle and the vehicle was able to be restarted. On another occasion, while the vehicle was parked at the residence, the vehicle lost power, and the contact was locked inside the vehicle and was unable to open the doors. The vehicle was towed to a dealer, where it was diagnosed and it was determined that a software update was needed. The software update was completed; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.

This is a brand new 2025 Wagoneer S Launch edition. On one occasion the vehicle lost all electric power while being driven. No electronic component worked on the vehicle including hazards. Had to leave the vehicle wear it died on the middle of the road. Was towed for repairs and remained int he shop for 28 days. I was told the delay in repair was due to a specialist from Stellantis being required. Vehicle again stalled about 2 weeks later while merging onto the freeway. This was during rush hour. The top speed the vehicle could reach was 8mph. While braking the vehicle would lurch forward. I had the vehicle towed again for service where it remained in the shop for 30 days. These are not safe vehicles to operate.