2017 Jeep Renegade

I PURCHASED MY CAR BACK IN MAY OF 2018 AND HAVE NOTICED INCONSISTENCIES WITH MY FUEL CONSUMPTION AS WELL AS A STRANGE KICKING FEELING WHEN DRIVING AT TIMES. I RECEIVED A NOTICE IN THE MAIL IN DECEMBER SHORTLY AFTER GOING IN FOR SOME MAINTENANCE WHICH DETAILED THE UNDERLYING ISSUE. IT SAID THAT THE CURRENT FUEL PUMP MODULE ON THIS CAR IS PRONE TO CAVITATION AND THAT THE SPONTANEOUS LOSS OF FUEL MAY RESULT IN A "SUDDEN LOSS OF MOTIVE POWER, WHICH MAY CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING." I CALLED THE NUMBER PROVIDED ON THE NOTICE AND WAS AGAIN INFORMED THAT THERE ARE NO PARTS AVAILABLE CURRENTLY TO REMEDY THIS ISSUE. THE CALL CENTER REP ALSO INDICATED THAT THE ISSUE WAS MADE PUBLIC IN OCTOBER. WHEN I ASKED IF THERE WAS ANY TIMEFRAME FOR HOW LONG IT MIGHT TAKE FOR THE NEEDED PART TO MATERIALIZE, I WAS TOLD THAT THERE WAS "NONE AT THIS TIME." I AM VERY DISAPPOINTED THAT THE MANUFACTURER WOULD PRODUCE CARS WITH SUCH A GLARING PROBLEM THEN NOT OFFER ANY SPECIFIC REMEDIES OR SOLUTIONS FOR THE PEOPLE DRIVING THEM. THEY RECOGNIZE THE PART HAS TO BE REPLACED BUT THIS IS OBVIOUSLY NOT A PRIORITY FOR THEM AS THEY HAVE NOT PROVIDED A SOLUTION FOR MONTHS NOW. THE ONLY SOLUTION I HAVE BEEN OFFERED WAS TO BE REIMBURSED FOR SELECT DAMAGE TO THE VEHICLE THAT MAY OCCUR AFTER THE FACT. I BELIEVE THAT IS BLATANT IRRESPONSIBILITY ON THE PART OF THE MANUFACTURER AND WOULD LIKE THIS PART MADE AVAILABLE AS SOON AS POSSIBLE AS I AM NOW IN A POSITION THAT I CAN NO LONGER RELIABLY TRAVEL IN THE VEHICLE I'M CONTINUING TO PAY FOR. I HOPE YOU WILL SEE MY COMPLAINT AND RESPOND AT YOUR EARLIEST CONVENIENCE. I REALIZE I'M JUST AN AVERAGE CONSUMER BUT I FEEL LIKE MANUFACTURERS HAVE TO BE HELD LIABLE FOR INCIDENTS ALONG THESE LINES. I CAN'T HELP BUT FEEL LIKE I'M DRIVING A TICKING TIME BOMB WITH NO EVIDENCE TO THE CONTRARY.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING 35 MPH, THE CONTACT SHIFTED GEARS AND THE TRANSMISSION SEIZED. SHORTLY AFTER, THE VEHICLE STALLED AND "SHIFT TO DESIRED GEAR" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TO BE TOWED TO ONTARIO CHRYSLER JEEP DODGE (1202 AUTO CENTER DR, ONTARIO, CA 91761, (909) 906-7097) FOR DIAGNOSTIC TESTING. WHEN THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER IN THE PAST, HE WAS INFORMED THAT THERE WERE NO FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,355.

I WAS HEARING A NOISE WHEN I BRAKE SO I TOOK MY CAR TO THE DEALER TO HAVE THE FRONT BRAKES LOOKED AT. I WAS TOLD THAT THE FRONT ROTORS NEEDED TO BE REPLACED. I WAS SHOCKED BECAUSE THE CAR IS 11 MONTHS OLD WITH 19,152 MILES THERE IS NO WAY THAT I SHOULD NEED TO HAVE MY ROTORS AND BRAKES REPLACED. I RESEARCHED AND FOUND THAT THIS MODEL IS KNOWN TO HAVE BRAKE PAD ISSUES WHICH CAUSES THE ROTORS TO HAVE GROOVES. IT IS UNACCEPTABLE THAT I SHOULD HAVE TO REPLACE BRAKES THIS SOON.

MY VEHICLE STARTED TO SHUT OFF WITHOUT WARNING ON 3 OCCASIONS. I CHECKED MY OIL AND I SAW THAT IT WAS RUNNING LOW SO I PUT 2 QUARTS OF OIL IN ON THURSDAY 12/13/18. I CHECKED AND THE OIL STICK AND THE LEVEL WAS AT THE MEDIUM LEVEL ON THE STICK. I TOOK MY CAR TO THE DEALER 12/17/18 TO HAVE IT LOOKED AT. I WAS TOLD THAT I HAD NO OIL IN MY CAR WHICH WAS IMPOSSIBLE SINCE I HAD JUST PUT OIL IN THE CAR. THE DEALER RECOMMENDED THAT I DRIVE 500 MILES AND THEN COME BACK FOR AN OIL CONSUMPTION TEST.

FUEL PUMP RECALL: MAY CAUSE CAR TO STALL AND RESULT IN A CRASH. EVERY TIME I TURN MY CAR ON, IT IS OVERLY LOUD AND WHEN I'M DRIVING YOU CAN HEAR GUZZLINGN NOISES. NO INSPECTION WAS OFFERED ON MY CAR. MY CAR WAS BOUGHT AT A JEEP DEALERSHIP 2 DAYS PRIOR TO THIS RECALL WHICH WAS OVER 2 MONTHS AGO. REACHED OUT TO THE FCA AND THEY GOT ME IN CONTACT WITH DEALERSHIPS WHO DID NOT HAVE THE PARTS READILY AVAILABLE AND COULD NOT GIVE ME AN ETA. I INSISTED THAT I HAVE TWO SMALL CHILDREN AND I DID NOT FEEL COMFORTABLE DRIVING AROUND A VEHICLE THAT COULD AT ANY TIME CAUSE A CRASH BECAUSE OF A DEFECTED PART. I WAS TOLD IT WAS A ONE IN A MILLION CHANCE THAT THIS COULD HAPPEN, WHICH OBVIOUSLY IS NOT THE CASE IF A RECALL WAS ISSUED. I WAS TOLD I WOULD RECEIVE A CALL BACK FROM THE DEALERSHIP ON MONDAY AND HAD TO CALL BACK TWO DAYS LATER BECAUSE I HAD NOT HEARD BACK. I MADE AN APPOINTMENT TO GO IN, AND WHEN I WENT IN THE SALES MANAGER TOLD ME THAT THE FCA HADN'T RELEASED THE PART FOR A RECALL THAT'S OVER TWO MONTHS OLD AND THEIR HANDS WERE TIED UNTIL THE PART COMES IN. I WAS TOLD THAT IF I TRADED IN THE CAR I WAS LOOKING AT A HUGE NEGATIVE EQUITY I WOULD BE PAYING FOR A CAR I HAD, AGAIN, BOUGHT TWO MONTHS PRIOR. I WAS NOT ADVISED ON THE BUY BACK OPTION, BUT JUST TOLD I WOULD HAVE TO TAKE MY CHANCES UNTIL THE PART CAME IN.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY RESPOND WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO WINDWARD CHRYSLER (46177 KAHUHIPA ST, KANEOHE, HI) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE DEALER DESCRIBED THE MATTER AS NORMAL DRIVING CHARACTERISTICS OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10.

INCORRECT SOFTWARE COMBINATION/FMVSS 101 IF THE MALFUNCTION INDICATOR LAMPS ILLUMINATE AT INCORRECT TIMES, THE DRIVER MAY BE UNAWARE WHEN A TRUE MALFUNCTION OCCURS, INCREASING THE RISK OF A CRASH. THE DISPLAY IS SHOWING THAT DRL LIGHTS, LEFT TURN SIGNAL, RIGHT TURN SIGNAL, AND BRAKE LIGHTS ARE OUT BUT THEY ARE NOT OUT, THERE IS ALREADY A RECALL OUT ON THE 2017 JEEP RENEGADE BUT THEIR IS NOT ONE FOR MY VIN NUMBER BUT THE SAME PROBLEM EXIST IN MY JEEP. NHTSA CAMPAIGN NUMBER: 17V485000

MY VEHICLE STALLED WHILE IN MOTION MULTIPLE TIMES.. SHORTLY AFTER STARTING MY VEHICLE AND DRIVING DOWN THE STREET OR OUT OF A PARKING LOT. THE VEHICLE WOULD STALL AND THE DASH WOULD TELL ME TO PLACE VEHICLE IN PARK BUT THE BREAK PEDAL WOULD LOCK UP NOT ALLOWING ME TO SWITCH FROM DRIVE TO PARK. EACH TIME FOR NO MORE THAN 5 MINS BEFORE FINALLY ALLOWING ME TO SWITCH GEARS AND RESTART THE VEHICLE AND CONTINUE DRIVING.