2017 Jeep Renegade

The car only has 23k miles and the engine cooling fan has ceased to work. I had to stop on the side of the road for over an hour when I noticed the coolant temperature rising to dangerous levels. Jeep issued a recall for this part on Renegades but my VIN was not included in the recall for some reason even though it was obviously affected.

The contact owns a 2017 Jeep Renegade. The contact stated while reversing out of the driveway, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact stated she turned off the vehicle and was unable to restart it after several attempts. The contact also stated that the vehicle was making an abnormal clicking sound while attempting to restart the vehicle. The vehicle was towed to the dealer who diagnosed that the fuel pump needed to be replaced. The manufacturer was made aware of the failure and a case was opened. The contact was still awaiting a call back. The vehicle was not repaired. The approximate failure mileage was 95,000.

We brought the car for the second appointment to complete the mopar W80 recall which was supposed to be done after 1500 miles from the first service. The tech TJ from Autonation Chrysler, Jeep Ram in Katy Texas told me on 07/28/21 that our car was the first car that had come up that was consuming oil and that he thought the engine needed to be replaced. He said the request had been sent to mopar for approval. On 07/29/21 he called and stated that mopar had instructed that since we went 400 miles above the 1500 miles required for the second appointment, that we needed to drive it for another 1500 miles and bring it back. The tech confirmed the engine is consuming oil, we are told we are past 400 miles but asked to go another 1500 miles before the issue is addressed. This places my family and my daughter who drives this car at risk. Hope you can help address the situation.

The contact owns a 2017 Jeep Renegade. The contact stated while driving 35 mph, the vehicle suddenly loss power and stalled with the check engine warning light illuminated. The vehicle was towed to the dealer who diagnosed that no issues were found; however, an unknown software was updated. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer, who test drove the vehicle but could not determine the cause of the failure. The software was updated, and the engine oil was changed. The contact stated that the failure persisted. The vehicle was taken to a second dealer; Jeff Belzer Roseville Chrysler Dodge Jeep Ram (2800 Long Lake Rd, Roseville, MN 55113) who diagnosed that the engine block needed to be replaced. The contact stated that the vehicle was repaired however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.

The contact owns a 2017 Jeep Renegade. The contact stated that the service engine warning light was illuminated. Additionally, there were unknown warning lights flashing and illuminated on the instrument cluster. The vehicle was taken to an independent mechanic who informed the contact that the instrument cluster needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.