2017 Jeep Renegade

MY CAR BEGIN SPUTTERING, STALLING WHEN I PRESSED ON THE GAS AS IF IT WAS NOT GETTING ENOUGH GAS, MY INDICATOR LIGHTS ON THE PANEL OF THE CAR WOULD JUST START TO GO CRAZY CAUSING THE SEATBELT SIGN TO BEGIN TO DING AND DING AND DING, EVEN THOUGH I HAD MY SEAT BELT ON. I TOOK THE CAR TO BE LOOKED AT AND WAS TOLD THAT THERE IS A RECALL ON THE VEHICLE THAT I SHOULD LOOK UP. I DID AND THERE WERE THREE RECALLS INVOLVING MY VEHICLE, TWO OF WHICH RELATED DIRECTLY TO THE PROBLEMS I WAS HAVING. I CONTACTED CHRYSLER WHO SAID MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I ASKED HOW THAT IS POSSIBLE WHEN EXACTLY WHAT I AM EXPERIENCING IS EXACTLY WHAT THEY LISTED. SHE TOLD ME TO TAKE THE CAR BACK TO THE DEALERSHIP HAVE THEM CHECK IT OUT AND IF THEY DETERMINED THAT THIS WAS THE PROBLEM THEN THEY WOULD NOT TO CALL AND TELL THEM THAT. I IMMEDIATELY CONTACTED THE DEALER AND SPOKE WITH SERVICE WHO EXPLAINED WHY SHOULD THEY HAVE TO CONTACT CHRYSLER WHEN IT'S NOT THEIR PROBLEM. I SAID SIR, I AM ONLY FOLLOWING INSTRUCTIONS. HE THEN WENT ON TO EXPLAIN TO ME THAT WELL THEY COULD LOOK AT THE CAR BUT IT WOULD COST ME $230 TO DO A DIAGNOSTIC. I ASKED WHY I WOULD HAVE TO FOR THAT AND HE SAID "HE HAS TO PAY HIS PEOPLE". I MADE AN APPOINT AND TOOK THE CAR. WHEN THEY CALLED THEY WORDED EVERYTHING IN A MANNER THAT WOULD REMOVE ME FROM THE RECALL, HOWEVER THEY THEN PUT "FUEL INJECTION" AT THE BOTTOM. I INQUIRED ABOUT THIS AND WAS TOLD THAT I AM SUPPOSED TO GET MY FUEL INJECTION CLEANED 2 PER YEAR. I INFORMED THEM I NEVER HEARD OF SUCH A THING. HE ALSO TOLD ME IT WOULD CLOSE TO $500 TO GET MY SEATBELF FIXED "THAT IS NOT EVEN BROKEN" AND NEVER DID ANYTHING ABOUT THE INDICATOR LIGHTS. I WAS TOLD THAT THEY NEEDED TO PUT MY CAR "BACK TOGETHER" WHICH I ALSO DID NOT UNDERSTAND BECAUSE I THOUGHT A DIAGNOSTIC DID NOT REQUIRE THAT. NOW MY ENGINE LIGHT IS ALSO ON AND NOBODY WILL RETURN MY CALLS.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE LOCAL DEALER (ROSEVILLE AUTOMALL LOCATED AT 700 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 782-5999) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

A RECALL WITHOUT A REMEDY WAS ISSUED FOR PART OF THE FUEL PUMP SYSTEM AND IT CAN SHUT THE VEHICLE DOWN IN HIGHER THAN AVERAGE TEMPERATURES. I HAD THIS HAPPEN LAST JUNE (2018) AND THE RECALL WAS ISSUED IN OCTOBER. THE ORIGINAL NOTICE SAID IT WOULD BE RESOLVED BY Q4 OF 2018. IT IS NOW APRIL OF 2019 AND I LIVE IN FLORIDA, WHICH MEANS HIGHER THAN AVERAGE TEMPERATURES EVERY DAY. I HAVE TWO CHILDREN UNDER 5 AND CANNOT RISK THE SAFETY HAZARD OF MY CAR POTENTIALLY SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY! THIS SHOULD HAVE BEEN FIXED 5 MONTHS AGO!

WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE IDLED ROUGHLY AND RANDOMLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO STEP ONE AUTOMOTIVE (8701 ABERCORN ST, SAVANNAH, GA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE MODULE WAS REPLACED, BUT THE FAILURES CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I'M CONCERNED ABOUT RECALL NUMBER 18V-731. THE LETTER WE RECEIVED SAID A SOLUTION WOULD BE AVAILABLE BY THE END OF Q4 2018. I CALLED OUR DEALERSHIP TODAY AND CONFIRMED THERE IS NO SOLUTION YET. THIS IS AN EXTREMELY DANGEROUS ISSUE. CAVITATION FROM A BAD FUEL PUMP REALLY DOESN'T DESCRIBE WHAT IT'S LIKE TO HAVE YOUR ENGINE STALL OUT ON YOU AT INTERSTATE SPEEDS IN HEAVY TRAFFIC WHILE GOING UPHILL. TWICE. A THIRD TIME IT OCCURRED ON A SIMPLE CITY STREET. WE WERE ALMOST INVOLVED IN A SERIOUS ACCIDENT THE FIRST TIME IT HAPPENED. NO WARNING, NO CHECK-ENGINE LIGHT, NO SPUTTERING OR LESS-RESPONSIVE ENGINE - NOTHING. JUST STALLED OUT. THE ISSUE IS LIKELY TO OCCUR IN HOT SUMMER TIME AND DRIVING UP HILLS. WE LIVE IN HILLY TUCSON, ARIZONA WHERE IT WILL HIT 90DEG TOMORROW. THIS IS UNACCEPTABLE AND I BELIEVE THE MANUFACTURER CLAIMING ITS JUST A FAULTY FUEL PUMP IS BOGUS. IF IT WAS THAT SIMPLE, WHY IS THERE NO NEW FUEL PUMP AVAILABLE? WHY ARE THE FUEL PUMPS ON NEW INVENTORY OKAY, BUT THEY CAN'T PRODUCE ONE GOOD ENOUGH TO SATISFY THIS RECALL? AFTER EXPERIENCING THE ISSUE SEVERAL TIMES, I THINK THE PROBLEM LIES IN THE SOFTWARE, OR HOW THE SENSOR READS THE FUEL PRESSURE OR ENGINE TEMPS. THE CAR DIDN'T HEAVE OR SPUTTER BEFORE THE ISSUE AROSE - THE ENGINE JUST CUT OUT. I'VE DRIVEN OLD CARS WITH POOR FUEL PUMPS BEFORE AND THEY LET YOU KNOW BEFORE THEY DIE. AND THEY DON'T COME MAGICALLY BACK TO LIFE ONCE YOU PULL OFF THE ROAD AND TURN THE CAR OFF AND IMMEDIATELY BACK ON AGAIN. SOFTWARE DOES THAT - NOT MECHANICAL FAILURES. I REFUSE TO PUT MY FAMILY AT RISK AGAIN THIS SUMMER, AND SUMMER COMES FAST IN SOUTHERN ARIZONA. PLEASE HELP ME LOOK OUT FOR MY LITTLE FAMILY. WE DON'T HAVE THE MONEY TO TRADE OUR DEFECTIVE JEEP IN FOR ANOTHER VEHICLE, AND REALLY NEED THIS CAR TO WORK. THIS IS A DANGEROUS ISSUE THAT I FEEL IS NOT BEING PROPERLY RESPECTED BY THE MANUFACTURER. THANK YOU -

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MAY OF 2018. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.