2017 Jeep Renegade

ABOUT A WEEK AGO MY JEEP RENEGADE STARTED STALLING IN THE MIDDLE OF DRIVING ON THE ROAD, IT ALSO STRUGGLES A LITTLE TO START BACK UP AFTER SAID STALLING. I AM VERY CONCERNED ABOUT THIS SAFETY ISSUE SINCE I HAVE A 4 YEAR OLD CHILD AND SHE WAS PRESENT IN THE VEHICLE ON TWO OCCASIONS WHEN THE STALLING HAPPEN. IT IS ABSOLUTELY A HAZARD TO BE ON THE ROAD WITH THIS TYPE OF PROBLEM..LIFE THREATENING!

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART TO RECEIVE AN APPOINTMENT FROM AN AUTHORIZED DEALER WITHIN A REASONABLE TIME FRAME. THE CONTACT STATED THAT THERE WAS A LOSS OF FUEL PRESSURE, THE VEHICLE FAILED TO ACCELERATE, AND THE VEHICLE JERKED ABNORMALLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD NOT EXCEED 40 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED ACCELERATING CAR STARTED LUNGING FORWARD AND LOSES POWER. VEHICLE HAS PROBLEMS SHIFTING AND CATCHING SPEED. *JB

I PURCHASED MY CAR BACK IN MAY OF 2018 AND HAVE NOTICED INCONSISTENCIES WITH MY FUEL CONSUMPTION AS WELL AS A STRANGE KICKING FEELING WHEN DRIVING AT TIMES. I RECEIVED A NOTICE IN THE MAIL IN DECEMBER SHORTLY AFTER GOING IN FOR SOME MAINTENANCE WHICH DETAILED THE UNDERLYING ISSUE. IT SAID THAT THE CURRENT FUEL PUMP MODULE ON THIS CAR IS PRONE TO CAVITATION AND THAT THE SPONTANEOUS LOSS OF FUEL MAY RESULT IN A "SUDDEN LOSS OF MOTIVE POWER, WHICH MAY CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING." I CALLED THE NUMBER PROVIDED ON THE NOTICE AND WAS AGAIN INFORMED THAT THERE ARE NO PARTS AVAILABLE CURRENTLY TO REMEDY THIS ISSUE. THE CALL CENTER REP ALSO INDICATED THAT THE ISSUE WAS MADE PUBLIC IN OCTOBER. WHEN I ASKED IF THERE WAS ANY TIMEFRAME FOR HOW LONG IT MIGHT TAKE FOR THE NEEDED PART TO MATERIALIZE, I WAS TOLD THAT THERE WAS "NONE AT THIS TIME." I AM VERY DISAPPOINTED THAT THE MANUFACTURER WOULD PRODUCE CARS WITH SUCH A GLARING PROBLEM THEN NOT OFFER ANY SPECIFIC REMEDIES OR SOLUTIONS FOR THE PEOPLE DRIVING THEM. THEY RECOGNIZE THE PART HAS TO BE REPLACED BUT THIS IS OBVIOUSLY NOT A PRIORITY FOR THEM AS THEY HAVE NOT PROVIDED A SOLUTION FOR MONTHS NOW. THE ONLY SOLUTION I HAVE BEEN OFFERED WAS TO BE REIMBURSED FOR SELECT DAMAGE TO THE VEHICLE THAT MAY OCCUR AFTER THE FACT. I BELIEVE THAT IS BLATANT IRRESPONSIBILITY ON THE PART OF THE MANUFACTURER AND WOULD LIKE THIS PART MADE AVAILABLE AS SOON AS POSSIBLE AS I AM NOW IN A POSITION THAT I CAN NO LONGER RELIABLY TRAVEL IN THE VEHICLE I'M CONTINUING TO PAY FOR. I HOPE YOU WILL SEE MY COMPLAINT AND RESPOND AT YOUR EARLIEST CONVENIENCE. I REALIZE I'M JUST AN AVERAGE CONSUMER BUT I FEEL LIKE MANUFACTURERS HAVE TO BE HELD LIABLE FOR INCIDENTS ALONG THESE LINES. I CAN'T HELP BUT FEEL LIKE I'M DRIVING A TICKING TIME BOMB WITH NO EVIDENCE TO THE CONTRARY.

FUEL PUMP RECALL: MAY CAUSE CAR TO STALL AND RESULT IN A CRASH. EVERY TIME I TURN MY CAR ON, IT IS OVERLY LOUD AND WHEN I'M DRIVING YOU CAN HEAR GUZZLINGN NOISES. NO INSPECTION WAS OFFERED ON MY CAR. MY CAR WAS BOUGHT AT A JEEP DEALERSHIP 2 DAYS PRIOR TO THIS RECALL WHICH WAS OVER 2 MONTHS AGO. REACHED OUT TO THE FCA AND THEY GOT ME IN CONTACT WITH DEALERSHIPS WHO DID NOT HAVE THE PARTS READILY AVAILABLE AND COULD NOT GIVE ME AN ETA. I INSISTED THAT I HAVE TWO SMALL CHILDREN AND I DID NOT FEEL COMFORTABLE DRIVING AROUND A VEHICLE THAT COULD AT ANY TIME CAUSE A CRASH BECAUSE OF A DEFECTED PART. I WAS TOLD IT WAS A ONE IN A MILLION CHANCE THAT THIS COULD HAPPEN, WHICH OBVIOUSLY IS NOT THE CASE IF A RECALL WAS ISSUED. I WAS TOLD I WOULD RECEIVE A CALL BACK FROM THE DEALERSHIP ON MONDAY AND HAD TO CALL BACK TWO DAYS LATER BECAUSE I HAD NOT HEARD BACK. I MADE AN APPOINTMENT TO GO IN, AND WHEN I WENT IN THE SALES MANAGER TOLD ME THAT THE FCA HADN'T RELEASED THE PART FOR A RECALL THAT'S OVER TWO MONTHS OLD AND THEIR HANDS WERE TIED UNTIL THE PART COMES IN. I WAS TOLD THAT IF I TRADED IN THE CAR I WAS LOOKING AT A HUGE NEGATIVE EQUITY I WOULD BE PAYING FOR A CAR I HAD, AGAIN, BOUGHT TWO MONTHS PRIOR. I WAS NOT ADVISED ON THE BUY BACK OPTION, BUT JUST TOLD I WOULD HAVE TO TAKE MY CHANCES UNTIL THE PART CAME IN.

MY VEHICLE STALLED WHILE IN MOTION MULTIPLE TIMES.. SHORTLY AFTER STARTING MY VEHICLE AND DRIVING DOWN THE STREET OR OUT OF A PARKING LOT. THE VEHICLE WOULD STALL AND THE DASH WOULD TELL ME TO PLACE VEHICLE IN PARK BUT THE BREAK PEDAL WOULD LOCK UP NOT ALLOWING ME TO SWITCH FROM DRIVE TO PARK. EACH TIME FOR NO MORE THAN 5 MINS BEFORE FINALLY ALLOWING ME TO SWITCH GEARS AND RESTART THE VEHICLE AND CONTINUE DRIVING.

MY CAR HAS STALLED TWO DAYS IN A ROW AT THE SAME SPOT. IN THE MORNING IT REFLECTS THAT I HAVE LOW OIL PRESSURE BUT THEN THE WARNING GOES AWAY IMMEDIATELY. AFTER WORK, I WAS ABLE TO DRIVE FOR A 0.5 MILES BEFORE IT STALLED AFTER THE SAME TURN. I TOOK IT TO THE DEALERSHIP AND THEY COULDN'T DO ANYTHING BECAUSE MY WARNING LIGHTS AREN'T GOING OFF. THEY TOPPED MY CAR OFF WITH OIL EVEN THOUGH I JUST GOT AN OIL CHANGE 2 MONTHS AGO. THIS HAS NEVER HAPPENED BEFORE AND AM REGRETTING MY DECISION OF GETTING A JEEP.

CAR WAS RUNNING FINE UNTIL WE STOPPED TO GET A LITTLE MORE GAS AT A CIRCLE K GAS STATION. WE HAD ABOUT A 4TH OF A TANK LEFT AND ADDED $10 OF 87YR GAS IN AND IMMEDIATELY AFTER WE GOT BACK ON TO THE ROAD THE ENGINE STARTED BUCKING AND LURCHING LIKE IT WAS TRYING TO DIE ON US. IT DID THAT THE WHOLE WAY DRIVING HOME FOR 2 MORE HRS. THEN THE NEXT DAY (TODAY) IT WAS DOING THE SAME THING BUT NOW THE CHECK ENGINE LIGHT CAME ON. WE HAVE A PRETTY GOOD SNOW STORM THAT HIT US TODAY AND WE WANTED TO SWITCH THE 4WD TO SNOW BUT THE LOCK LIGHT WON'T COME ON AND IT DOESN'T LET YOU CHANGE TO SNOW MODE ANYMORE. MY HUSBAND THOUGHT MAYBE WE JUST GOT SOME BAD GAS AND DECIDED TO PUT A BOTTLE OF HEET IN THE GAS TANK TO SEE IF IT REMOVE ANY WATER IN THE TANK BUT IT IS STILL ACTING JUST AS BAD AND THE CHECK ENGINE LIGHT IS STILL ON.

WHILE DRIVING 80 MPH ON THE INTERSTATE THE CAR SUDDENLY STALLED. THE FUEL WAS OVER HALF FULL AND OIL WAS WITH NORMAL RANGES (CHECKED BEFORE TRIP). THIS IS THE 5 SUCH INSTANCE OF THIS HAPPENING BETWEEN ACCELERATING FROM A STOP LIGHTROOM DRIVING ON THE HIGHWAY. THE FIRST COUPLES TIMES DEALERSHIP TRIED TO SAY IT WAS THE VISCOSITY OF THE OIL CAUSED IT TO BE LOWER THAN THE CAR READ IT TO BE. AN OIL CHANGE WAS DONE. NOTHING ELSE. THIS TIME THE DEALERSHIP IS GOING TO REPLACE THE FUEL PUMP.