2015 Jeep Renegade

The contact owns a 2015 Jeep Renegade. The contact stated while pulling the driver’s side door handle, the handle detached from the vehicle. The contact was not able to open the door and had to enter the vehicle from the passenger’s side. The vehicle was taken to the dealer and the contact was informed that the handle needed to be replaced; however, the contact had to pay out of pocket for the repair. The vehicle was not repaired. The manufacturer was contacted and was aware of similar failures, but no assistance was provided. The failure mileage 72,000.

While I was driving, my sunshade visor fell down as if it were moved to block the sun while I was driving (I did not do it). I immediately pushed it back up because I could not see, it blocked my entire front windshield vision. After pushing it up, it fell back down within minutes. I immediately took it out of the holder and put it to the side. After researching the issue it is a common known issue. Service advisors say "they all do that". My question is, why would such a dangerous issue be widely accepted? Is increased chance of accident and death acceptable when it can be fixed? I have stopped 23 separate people and asked them about their sunvisor and EVERY SINGLE ONE had this same issue (ranging from 2015 to 2020).

The contact owns a 2015 Jeep Renegade. The contact stated that the parking light was illuminated. The contact stated that the radio randomly turned on and off. The service powertrain and 4WD messages were displayed. The vehicle was taken to an independent mechanic who informed her that the failure was due to a software module update. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 150,000. The VIN was not available.

Battery went dead, vehicle was jump started as per guide protocol, then vehicle would not shift out of Park. Had to use Emergency towing and release the shift with the shift lever override as described in the manual. Vehicle will now only go into gear with screwdriver, but it still will not recognize it is in gear and will not move. Warning lights of service transmission. Battery changed, vehicle is just sitting, there is NO explanation as to what to do, dealerships have no clue. Vehicle will roll and cause an accident if not propped behind the tires. Through Jeep forum, it is noted that this is an ongoing issue with this specific year/make/model. The "fix" is over $2000, it should be a recall and the manufacturers responsibility since it is a known issue. Jeep USED to be a reliable, dependable brand, unfortunately, this is the last one we will ever own.

I bought a 2015 Jeep Renegade in October of 2021 (last year) and have experienced the vehicle stalling TWICE in the middle of traffic. I was informed of the recall by Carmax after the deal was drawn up and the vehicle delivered to me on October 4, 2021. I took the vehicle to Class Jeep in Arlington, Texas, (see attached documents) who refused to replace the engine of the vehicle – the reason for the Recall. I have done all that I can do and exhausted every means necessary to have the recall completed and the vehicle replaced or repaired to bring up to operating standard. I currently owe $21,000.00 on a vehicle that is non-operable. Carvana delivered the car with a rotted battery (paperwork attached); and, a faulty brake job (where new brakes had been put on top of bad rotors) which they felt $200.00 should cover the cost for a $1100 brake repair/replacement. Carvana also refused to replace the transmission on the vehicle which they identified as the source of the ‘stalling-out’ in the midst of traffic when the vehicle would not shift gears to accelerate. The justification was because ‘a module is on top of the transmission instead of inside of it’ and it’s not an engine problem; therefore, refused to repair or replace. Essentially, I have been told that the vehicle which is a safety hazard and threat to life is no longer their concern. Please advise – both the dealership and the manufacturer have taken the position that the operating problems of this vehicle is that ‘of the other’s…’ and no one wanting to just take ownership that the vehicle is faulty and fix it, repair it, or take it out of circulation on the market for sell to unsuspecting consumers. Requested Resolution: I am requesting REPAIR or REPLACEMENT of this vehicle; or, buyback with no negative adverse action on my credit worthiness. My choice is not simply, “you can return it” as I was told – which will result in a ‘REPOSSESSION’ appearing on my credit report.

Transmission when driving it sticks in 9 gear. Loss power. Two years ago the value body was replaced, then 2-3 months ago it started the same loss of power dealer checked found nothing said to drive it see if it happens again.Two week ago took it back in to the dealer and they replaced the valve body for a 2nd time. Left the shop a few hours later the same thing happened again. Driving the highway and no power. Took it right back to the dealer on Saturday. Have not heard anything from them yet.The transmission service light goes on and the check engine light.

The contact owns a 2015 Jeep Renegade. The contact stated while driving approximately 10 MPH and attempting to accelerate, the vehicle failed to respond. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and diagnosed with a software failure. The vehicle was not repaired; however, two rotors, wheel bearings, and motor mounts were replaced. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.