2015 Jeep Renegade

INFAMOUS 9-SPEED TRANSMISSION HAS NOT WORKED CORRECTLY SINCE THE 1ST DAY I BOUGHT IT NEW! TOOK IT IN TO JEEP SERVICE 9 TIMES FOR THIS ISSUE! JEEP SERVICE MANAGER SAYS, "IT'S WORKING AS IT SHOULD." OH, IT IS SUPPOSED TO WORK SCREWED UP?! HARD SHIFTING, LURCHING, POWER LOSS, INCONSISTENT SHIFTING PATTERNS, ETC. PROBLEMS EXIST UPON TAKE-OFF, SPEEDING UP, SLOWING DOWN & COMING TO A COMPLETE STOP. IT IS NOT RIGHT!

MY VEHICLE'S PASSENGER TIRE WAS IMPROPERLY MOUNTED BY THE MANUFACTURER. IT HAS LED TO THE ENGINE MOUNTS BECOMING WORN, CAUSING THE CAMSHAFT TO BE WORN AT ONLY 71,213 MILES, AND THE DRIVE SHAFT BECOMING BROKEN. THIS HAS BEEN DOCUMENTED BY A REPAIR SHOP AND A JEEP DEALERSHIP SERVICE CENTER SAYS THAT THIS IS THE THIRD TIME THAT THEY HAVE SEEN THIS ISSUE AND ATTRIBUTE IT TO THE TIRE BEING IMPROPERLY MOUNTED BY THE FACTORY. THIS IS ALSO A KNOWN ISSUE DOCUMENTED IN VIDEOS AND ONLINE FORUMS. THIS IS A MATTER OF SAFETY AND COULD CAUSE CATASTROPHIC FAILURE WHILE DRIVING. THE MANUFACTURER HAS BEEN NOTIFIED BUT HAVE NOT YET ACKNOWLEDGED THAT THIS WARRANTS A RECALL, WHICH IT SHOULD.

WHILE DRIVING IN THE MOUNTAINS, A TRANSMISSION WARNING LIGHT FOLLOWED BY A CHECK ENGINE LIGHT FLASHED ON THE DASH. I FIGURED IT WAS A MAINTENANCE WARNING. THE FURTHER I DROVE, IT BECAME APPARENT THAT I WAS LOSING THE ABILITY TO ACCELERATE. IN THE MOUNTAIN RANGE THERE IS NO CELL SERVICE AND IT WAS DARK AS WELL AS FEARFUL DRIVERS WOULD COME UP BEHIND ME ON A CURVE WITHOUT MY ABILITY TO GO HWY SPEEDS, LEAVING ME TO FEEL VERY UNSAFE. THE FURTHER I DROVE, THE LESS ABILITY I HAD TO ACCELERATE. BY THE TIME I REACHED THE FREEWAY, MY ABILITY TO ACCELERATE WAS VERY COMPROMISED. WHEN I REACHED THE FREEWAY, IT WAS CONGESTED, PLAYING IN MY FAVOR SINCE I COULD NOT ACCELERATE WELL. WHEN STARTING FROM A STOP, THE ENGINE WAS GETTING UP TO 2000+ RPMS TO GO 15 MPH. I HAD IT TOWED TO THE DEALERSHIP. I WAS TOLD THAT IF IT WAS THE TRANSMISSION, IT WOULD BE COVERED UNDER A WARRANTY THE JEEP EXTENDED, BUT SINCE THIS INVOLVES 'THE BRAIN OF THE TRANSMISSION' IT IS NOT A COVERED REPAIR.

SEVERAL TIMES I TOOK MY 2015 JEEP RENEGADE INTO CARTHAGE CHRYSLER DODGE JEEP RAM TO COMPLAIN ABOUT MY TRANSMISSION SLIPPING WITH ACCELERATION FROM A STOP. I WAS TOLD SEVERAL TIMES IT WAS FINE, DESPITE MY REPEATED COMPLAINTS THAT IT WAS A SAFETY HAZARD. IT WOULD SLIP WHEN ENTERING ROUNDABOUTS AND WHEN MAKING LEFT TURNS IN TRAFFIC, CAUSING SEVERAL NEAR ACCIDENTS. I ALSO COMPLAINED ABOUT THE JEEP RENEGADE CONTINUING TO SHIFT INTO NEUTRAL, A RECALL JEEP CLAIMS TO HAVE REPAIRED IN THE PAST. WHEN I WROTE THE COMPANY ABOUT MY DISMISSED COMPLAINTS IN MAY I RESPONDED TO THEIR EMAIL FOR FOLLOW UP INFORMATION ON MAY 12. A FOLLOW UP QUESTION WAS ASKED REGARDING THE NAME OF THE TECHNICIAN I MAY 13, ATTACHED. I APPARENTLY MISSED A CALL ON 5/14 AND WAS NOTIFIED 5/15 THAT THEY WERE CLOSING MY CASE, ALSO ATTACHED. WE DECIDED TO TAKE MY RENEGADE INTO FRANK FLETCHER CHRYSLER DODGE JEEP, DUE TO EXCELLENT CUSTOMER SERVICE DURING AN AUTOMOTIVE PURCHASE EARLIER THIS YEAR, AND THEY IMMEDIATELY FIND THE PROBLEM TO BE AN INTERNAL CLUTCH FAILURE. I HAVE NOW BEEN QUOTED A PRICE OF $4,601+TAX...TO FIX A PROBLEM I HAVE BEEN COMPLAINING ABOUT FOR YEARS TO A DIFFERENT JEEP DEALERSHIP ON 9/21/2020. I IMMEDIATELY SENT AN EMAIL TO THE NHTSA, HOWEVER I MAY HAVE NOTIFIED THE ADMINISTRATION INCORRECTLY, SENDING AN EMAIL INSTEAD OF THE FORM. ALSO ATTACHED IS THE WORK ORDER AND INVOICE FROM JULY 2019. I WAS PROVIDED WITH THE INVOICE AT TIME OF PAYMENT WITH NO MENTION OF A TRANSMISSION COMPLAINT. THE WORK ORDER CLEARLY SHOWS I WAS COMPLAINING ABOUT THE TRANSMISSION. EVERY TIME I COMPLAINED I WAS TOLD THEY COULDN'T REPLICATE THE ISSUE AND NOTHING WAS NOTED ON THE FINAL INVOICE....WHEN MY TRANSMISSION WOULD HAVE BEEN COVERED UNDER THE POWER TRAIN WARRANTY. THIS WAS NOT MY FIRST COMPLAINT, EITHER, AS I HAD BEEN COMPLAINING ABOUT THE TRANSMISSION FOR YEARS DUE TO IT BEING A SAFETY HAZARD.

JEEP HAS STARTED TO SLIP INTO NEUTRAL WHILE DRIVING. THIS STARTED SEVERAL DAYS AGO. TODAY I WAS PULLING ONTO THE HIGHWAY AND IT SLIPPED INTO NEUTRAL. IT TOOK A MINIMUM OF 30 SECONDS TO CORRECT ITSELF. NOTHING I DO SEEMS TO HELP. IF THERE HAD BEEN OTHER VEHICLES ON THE ROAD, WELL I HATE TO THINK OF WHAT COULD HAVE HAPPENED. I WILL HAVE HAD THIS JEEP 5 YEARS ON JANUARY 2, 2021. I HAVE ENJOYED THE JEEP UP UNTIL THE LAST WEEK,

TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WITH THE ACCELERATOR PEDAL DEPRESSED. SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT ALSO STATED THAT AN ABNORMAL WHINING SOUND WAS COMING FROM THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO PERFORMED A DIAGNOSTIC TEST AND LATER DISCOVERED THAT THE VEHICLE HAD A DEFECTIVE TRANSMISSION CONTROL MODULE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.