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2014 Jeep Patriot

Owner reports · Recalls · Investigations

More warning signs than most Patriot years

Owner complaints for the 2014 Jeep Patriot are substantially higher than the model-year median of 188.

About this comparison →

When problems were reported

Mileage at the reported incident

374 reports with mileage · 174 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 156 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 149 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Seat Belts. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

31 crash reports7 fire reports32 injury reports

Engine complaints

156 reports
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54,000 miles · Jun 30, 2017
Engine

MY 2014 PATRIOT IS A 5 SPEED MANUAL TRANSMISSION WITH A 2.4 L ENGINE. IT HAS JUST UNDER 54000 MILES AND HAS RECENTLY (WITHIN THE PAST FEW MONTHS) STARTED STALLING WHILE DRIVING. LUCKILY NOT SUPER SERIOUSLY TO THE POINT OF LOSING ALL POWER AND BEING STRANDED, BUT IT'S GETTING WORSE. THOUGHT I WAS IMAGINING IT DUE TO NO SENSOR OR…

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MY 2014 PATRIOT IS A 5 SPEED MANUAL TRANSMISSION WITH A 2.4 L ENGINE. IT HAS JUST UNDER 54000 MILES AND HAS RECENTLY (WITHIN THE PAST FEW MONTHS) STARTED STALLING WHILE DRIVING. LUCKILY NOT SUPER SERIOUSLY TO THE POINT OF LOSING ALL POWER AND BEING STRANDED, BUT IT'S GETTING WORSE. THOUGHT I WAS IMAGINING IT DUE TO NO SENSOR OR WARNING LIGHTS, THEN ONE DAY FOR A SPLIT SECOND THE ETC LIGHT FLASHED. IT'S NEVER FLASHED SINCE AND THE CAR WOULD NEVER DO ANYTHING WHEN MY BOYFRIEND DROVE IT. LAST WEEK WHILE STOPPED, WAITING TO MAKE A RIGHT TURN ON DRY PAVEMENT MY TRACTION CONTROL LIGHT FLASHED. FINALLY LAST WEEK AS WELL MY BOYFRIEND FELT IT STARTED TEMPORARILY WHILE HE WAS DRIVING, ON THE FREEWAY. NOW IT HAS STARTED NOT STARTING. ALL ELECTRICAL WILL WORK, BUT ABSOLUTELY NOTHING AS FAR AS ENGINE. IT HAD ONLY DONE THAT COUPLE TIMES, NOW, TODAY IT DID IT FOUR TIMES IN 4 HOURS. THE FIFTH TIME IT STARTED TO TURN OVER, THEN DIED MID-TURNOVER AND WOULDN'T START AGAIN. IT SAYS THERE WAS ORIGINALLY A RECALL ON THIS AND A COUPLE OTHER YEARS PATRIOT, COMPASS AND SOME OTHER CHRYSLER MODELS. NOT SURE IF MINE WAS FIXED OR NOT NOW DUE TO THE PROBLEM ARISING AT THIS POINT IN TIME. I'VE ONLY HAD THE JEEP SINCE MAY 2015. CONTACTED THE DEALER AND I'LL BE TAKING IT IN HOPEFULLY NEXT WEEK BUT I HAVE A DEDUCTIBLE. 'IF' MY BUMPER TO BUMPER WARRANTY COVERS IT, I'LL HAVE RENTAL COVERAGE WHICH IS BETTER THAN SOME OTHER PEOPLE'S STORIES I'VE READ. IS THERE ANYONE ELSE EXPERIENCING MORE RECENT ISSUES? MOST OF WHAT I'VE READ WAS FROM LAST YEAR SOMETIME. I'VE ALSO READ THAT CHRYSLER KNOWS OF THIS BEING A MORE CURRENT ISSUE AND REFUSING TO DO ANYTHING.

NHTSA ODI #11002590

600,075 miles · Jun 12, 2017
EngineVehicle Speed Control

FIRST - OIL IS CHANGED ON TIME AND SPARK PLUGS WITH COILS WERE REPLACED. MAINTENANCE IS DONE ON THE CAR. APPROXIMATELY AT AROUND 58K MILES, THE CAR BEGAN TO "SKIP" WHEN ACCELERATING WHEN IT REACHES OVER 20 MPH AND REACHING BETWEEN 3-4 RPM. THIS WAS A RANDOM OCCURRENCE. TODAY AT 60K MILES, THE CAR ON CRUISE CONTROL, ON A SMALL IN…

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FIRST - OIL IS CHANGED ON TIME AND SPARK PLUGS WITH COILS WERE REPLACED. MAINTENANCE IS DONE ON THE CAR. APPROXIMATELY AT AROUND 58K MILES, THE CAR BEGAN TO "SKIP" WHEN ACCELERATING WHEN IT REACHES OVER 20 MPH AND REACHING BETWEEN 3-4 RPM. THIS WAS A RANDOM OCCURRENCE. TODAY AT 60K MILES, THE CAR ON CRUISE CONTROL, ON A SMALL INCLINE IN THE ROAD, CAME TO AN ALMOST COMPLETE STOP (FROM 65 MPH) AND THEN ACCELERATED AS IF I STOMPED ON THE GAS - REACHING ALMOST 5 RPM BEFORE I WAS ABLE TO CANCEL THE CRUISE CONTROL. THE LIGHTS FLASHED BRIEFLY ON THE DASH BOARD BUT NO ERROR MESSAGES REMAINED LIGHT. I CALLED A REPUTABLE REPAIR GUY AND WITHOUT ERROR LIGHTS THERE ISN'T MUCH ANYONE CAN TELL YOU. THERE ARE SEVERAL OTHER THREADS ABOUT THIS ISSUE BUT NOTHING BEING DONE BY CHRYSLER DUE TO THE LIMITED NUMBER OF ACCIDENTS. MY INCIDENT TODAY OCCURRED DURING RUSH HOUR TRAFFIC AND I COULD VERY WELL HAVE BEEN REAR-ENDED OR REAR-ENDED SOMEONE ELSE. WILL BE CONTACTING THE DEALERSHIP FIRST THING IN THE MORNING BUT AM VERY CONCERNED AS I WORK OVER 20 MINUTES AWAY FROM MY HOME. ALSO VERIFIED NO RECALLS BY CALLING 1-800-247-9753 FOR THIS ISSUE.

NHTSA ODI #10994549

63,000 miles · May 23, 2017
EngineUnknown Or Other

WAS DRIVING ON I 95 SOUTH AND THE ENGINE JUST STARTER TO HESITATE AND QUIT FOR NO REASON. TOOK CAR TO CHRISLER DODGE DEALER AND THEY ARE SAYING THE ENGINE NEEDS TO BE REPLACED AND CHRISLER WILL NOT HONOR THE WARRANTY BECAUSE THEY SAID THERE WAS NO RECORDS OF OIL CHANGES. NOVEMBER 6, 2013 NHTSA CAMPAIGN NUMBER: 13V552000 LOSS OF…

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WAS DRIVING ON I 95 SOUTH AND THE ENGINE JUST STARTER TO HESITATE AND QUIT FOR NO REASON. TOOK CAR TO CHRISLER DODGE DEALER AND THEY ARE SAYING THE ENGINE NEEDS TO BE REPLACED AND CHRISLER WILL NOT HONOR THE WARRANTY BECAUSE THEY SAID THERE WAS NO RECORDS OF OIL CHANGES. NOVEMBER 6, 2013 NHTSA CAMPAIGN NUMBER: 13V552000 LOSS OF OIL PRESSURE MAY RESULT IN ENGINE STALL I ASKED ABOUT THIS ISSUE THAT WAS IDENTIFIED, BUT THEY ARE TELLING ME THAT THE ISSUE HAD TO BE SPECIFFICALLY IDENTIFIED TO THE VIN NUMBER. BUT NOT TO WORRY, CHRISLER CAN SELL ME A NEW ENGINE FOR $6,900. THEY KEEP SAYING THE PARTS FOR NHTSA CAMPAIGN NUMBER: 16V668000 MANUFACTURER CHRYSLER (FCA US LLC) COMPONENTS SEAT BELTS, AIR BAGS STILL ARE NOT AVAILABLE. I AM SURE FOR $2,000 OR SO, CHRISLER MAY BE ABLE TO GET THEM CASE BY CASE. FRUSTRATED!

NHTSA ODI #10991275

36,000 miles · May 16, 2017
EngineSteering

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD PULL TO THE RIGHT WITHOUT WARNING CAUSING THE TIRES TO RUB AGAINST THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE AN ALIGNMENT AND A FOUR WHEEL ROTATION WAS COM…

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TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD PULL TO THE RIGHT WITHOUT WARNING CAUSING THE TIRES TO RUB AGAINST THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE AN ALIGNMENT AND A FOUR WHEEL ROTATION WAS COMPLETED HOWEVER, THE FAILURE WAS NOT CORRECTED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL COVER FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT THEN NOTICED WHILE THE VEHICLE WAS PARKED A PUDDLE OF OIL ON THE GROUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

NHTSA ODI #10986062

31,500 miles · May 11, 2017
EngineFire

TL* THE CONTACT OWNED A 2014 JEEP PATRIOT. WHILE DRIVING APPROXIMATELY 65 MPH EXITING THE HIGHWAY, THE CONTACT NOTICED SMOKE INSIDE THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, EXITED THE VEHICLE AND NOTICED SMOKE UNDER THE HOOD. THE ENGINE BURST INTO FLAMES AND BLACK SMOKE APPEARED. THE FIRE DEPARTMENT…

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TL* THE CONTACT OWNED A 2014 JEEP PATRIOT. WHILE DRIVING APPROXIMATELY 65 MPH EXITING THE HIGHWAY, THE CONTACT NOTICED SMOKE INSIDE THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, EXITED THE VEHICLE AND NOTICED SMOKE UNDER THE HOOD. THE ENGINE BURST INTO FLAMES AND BLACK SMOKE APPEARED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING COMPANY LOT AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,500. UPDATED 06/28/17*LJ *AS

NHTSA ODI #10984840

30,000 miles · Apr 18, 2017
EnginePower Train

MY JEEP OVERHEATS REGULARLY, NO TOWING JUST REGULAR COLORADO HWY DRIVING, MAKES HIGH PITCHED WHINING SOUNDS, AND LOSES POWER. I HAVE TO PULL OVER AND WAIT FOR THE LIGHT TO GO OFF, RESUME DRIVING, AND PULL OVER AGAIN WHEN THE LIGHT COMES ON. OVER AND OVER THIS HAPPENS. DEALERSHIP SAYS NO ERROR CODE ON THE ENGINE AND THERE IS NOTH…

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MY JEEP OVERHEATS REGULARLY, NO TOWING JUST REGULAR COLORADO HWY DRIVING, MAKES HIGH PITCHED WHINING SOUNDS, AND LOSES POWER. I HAVE TO PULL OVER AND WAIT FOR THE LIGHT TO GO OFF, RESUME DRIVING, AND PULL OVER AGAIN WHEN THE LIGHT COMES ON. OVER AND OVER THIS HAPPENS. DEALERSHIP SAYS NO ERROR CODE ON THE ENGINE AND THERE IS NOTHING THEY CAN DO.

NHTSA ODI #10979147

55,000 miles · Apr 3, 2017
Electrical SystemElectronic Stability Control (esc)Engine

UPON ENTERING A MAJOR HIGH WAY SYSTEM, THE ENGINE ON MY 2014 JEEP PATRIOT WOULD NOT ACCELERATE, REGARDLESS OF THE PRESSURE APPLIED TO THE GAS PEDAL. IT FELT LIKE THERE WAS SOMETHING RESISTING THE ACCELERATION. THERE I AM IN THE MIDDLE LANE OF A 6 LANE BRIDGE WITH FREE WAY TRAFFIC GOING 60MPH AND I AM DECELERATING (EVEN WITH ADE…

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UPON ENTERING A MAJOR HIGH WAY SYSTEM, THE ENGINE ON MY 2014 JEEP PATRIOT WOULD NOT ACCELERATE, REGARDLESS OF THE PRESSURE APPLIED TO THE GAS PEDAL. IT FELT LIKE THERE WAS SOMETHING RESISTING THE ACCELERATION. THERE I AM IN THE MIDDLE LANE OF A 6 LANE BRIDGE WITH FREE WAY TRAFFIC GOING 60MPH AND I AM DECELERATING (EVEN WITH ADEQUATE PRESSURE APPLIED TO THE GAS) WHEN COMES ELECTRICAL THROTTLE CONTROL LIGHT CAME ON, ALONG WITH THE CHECK ENGINE LIGHT AND THE TRACTION CONTROL LIGHT. THE GUY DRIVING THE TOW TRUCK SAID I WAS HIS 4TH JEEP TODAY WITH THE SAME PROBLEM AND AMONG MANY THIS MONTH.

NHTSA ODI #10970382

38,000 miles · Mar 10, 2017
Engine

PURCHASED MY 2014 JEEP PATRIOT PRE-OWNED FROM A LOCAL JEEP DEALERSHIP. APPROXIMATELY 9 MONTHS AGO I WAS DRIVING AND THE ENGINE SPUTTERED AND SHUT DOWN. I WAS GOING 55 AND IT ALL OF THE SUDDEN SLOWED TO 30MPH. THANK GOODNESS I WAS ABLE TO GET MY CAR TO THE SHOULDER OF THE ROAD. AS SOON AS I GOT TO THE SHOULDER, I SHUT THE CAR OFF…

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PURCHASED MY 2014 JEEP PATRIOT PRE-OWNED FROM A LOCAL JEEP DEALERSHIP. APPROXIMATELY 9 MONTHS AGO I WAS DRIVING AND THE ENGINE SPUTTERED AND SHUT DOWN. I WAS GOING 55 AND IT ALL OF THE SUDDEN SLOWED TO 30MPH. THANK GOODNESS I WAS ABLE TO GET MY CAR TO THE SHOULDER OF THE ROAD. AS SOON AS I GOT TO THE SHOULDER, I SHUT THE CAR OFF THEN RESTARTED AND WAS FINE AND I WAS ABLE TO GET HOME. THEN 3 DAYS AFTER THE FIRST INCIDENT IT HAPPENED AGAIN. I CONTACTED THE DEALERSHIP AND THEY SAID THEY HADN'T HEARD OF SUCH AN ISSUE. DEBATED ON TAKING THE VEHICLE IN ANYWAY BUT NEXT TIME IT STARTED AND HAS DRIVEN WITHOUT STALLING SINCE THEN. WELL, A WEEK AGO I WAS DRIVING AND THE GAS PEDAL STARTED ACTING UP AGAIN WHERE IT FELT LIKE IT HAD A BRIEF LAG IN THE ACCELERATION. I STOPPED FOR GAS ON MY WAY HOME AND THE VEHICLE WOULD NOT START AGAIN. THIS VEHICLE IS A DEATH TRAP! I AM SCARED EVERY TIME I GET BEHIND THE WHEEL THAT ITS GOING TO TRY TO STALL WHILE I AM DRIVING OR I WILL END UP STRANDED SOMEWHERE. IN PURCHASING A JEEP I ALWAYS THOUGHT THE JEEP BRAND WAS SUPPOSED TO BE A RELIABLE VEHICLE, NOT SO MUCH NOW. I WILL NEVER WASTE MY MONEY ON ONE OF THEIR VEHICLES AGAIN!

NHTSA ODI #10959988

87,000 miles · Jan 3, 2017
Electrical SystemElectronic Stability Control (esc)Engine

I'VE COMPLAINED HERE 2 WEEKS AGO BUT NOW AN UPDATE -- TODAY WAS THE SECOND TIME WHICH WAS MORE SERIOUS AS NOT ONLY THE ETC LIGHT CAME ON , BUT THE MIL LIGHT AND THEN THE EAC LIGHT. AFTER STALLING AND RESTARTING AND PLUGGING MY WAY HOME -- WHILE AT A STOP LIGHT , FOOT ON BRAKE ON A HILL, THE CAR SEEMED TO RPM VERY HIGHLY AND SEEM…

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I'VE COMPLAINED HERE 2 WEEKS AGO BUT NOW AN UPDATE -- TODAY WAS THE SECOND TIME WHICH WAS MORE SERIOUS AS NOT ONLY THE ETC LIGHT CAME ON , BUT THE MIL LIGHT AND THEN THE EAC LIGHT. AFTER STALLING AND RESTARTING AND PLUGGING MY WAY HOME -- WHILE AT A STOP LIGHT , FOOT ON BRAKE ON A HILL, THE CAR SEEMED TO RPM VERY HIGHLY AND SEEMED TO WANT TO ACCELERATE (WHILE A PEDESTRIAN CROSSED IN FRONT OF ME AT THE LIGHT). AT THAT TIME -- OR AROUND THAT TIME -- ALL THE IDIOT LIGHTS CAME ON -- ON THE INSTRUMENT PANEL. THE CAR WAS STATIONARY, BUT APPEARED TO SWOOP INTO HIGH GEAR WHILE SITTING WITH BRAKE ON PEDAL. IT THEN DWINDLED DOWN TO THE PREVIOUS 3 LIGHTS. LATER WHEN I MADE IT HOME AFTER SEVERAL STALLS, I WENT OUT TO START IT . THE MIL LIGHT LIGHTS FIRST, AND ALTHOUGH IT'S SUPPOSE TO WARN ME ABOUT SEAT-BELTS THAT HAS STOPPED. THEN THE ETC LIGHT COMES ON AFTER ABOUT 1 MINUTE OR SO, AND THE EAC WHICH STAYS ON.I'VE NEVER HAD A CAR DO THIS EVER! SO DANGEROUS! THE SEATBELT LIGHT? THIS HAS GOT TO BE ELECTRICAL. CHRYSLER HAS NEVER FIXED THEIR JEEP PROBLEMS -- THIS IS A REPEATED ISSUE WITH ALL OF THEIR JEEPS . I WAS IN DOWNTOWN DULUTH GOING ONLY 30 MPH BUT WOULDN'T HAVE BEEN ABLE TO GO PAST THAT SPEED AS IT KEPT ATTEMPTING TO STALL OUT. I'M SORRY I COULDN'T TAKE PICTURES WHILE IN THE MIDST OF A PANIC.

NHTSA ODI #10939527

88,000 miles · Dec 21, 2016
Electronic Stability Control (esc)EngineVehicle Speed Control

WHILE DRIVING TO WORK THE CAR ATTEMPTED TO STALL AND THE ETC LIGHT CAME ON. THE CAR SEEMED TO GO NEUTRAL, THEN GAG, THEN REGAINED IT'S COMPOSURE. I IMMEDIATELY PULLED OFF. CAR WAS IN COLD WEATHER BUT NEVER HAD THIS ISSUE BEFORE, IN MN. TEMPS THE MANUAL SAID IT WAS THE ETC ELECTRIC THROTTLE CONTROL, BUT DIDN'T INDICATE IT WAS A …

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WHILE DRIVING TO WORK THE CAR ATTEMPTED TO STALL AND THE ETC LIGHT CAME ON. THE CAR SEEMED TO GO NEUTRAL, THEN GAG, THEN REGAINED IT'S COMPOSURE. I IMMEDIATELY PULLED OFF. CAR WAS IN COLD WEATHER BUT NEVER HAD THIS ISSUE BEFORE, IN MN. TEMPS THE MANUAL SAID IT WAS THE ETC ELECTRIC THROTTLE CONTROL, BUT DIDN'T INDICATE IT WAS A MAJOR CONCERN, UNLESS LIGHT STAYED ON . WHAT WOULD BE A MAJOR CONCERN OTHER THAN GETTING REAR ENDED BY A PILE OF CARS? I'VE NEVER HAD THIS WITH ANY CAR, IT WAS TOTALLY A NEW LIGHT I'VE NEVER SEEN. I MADE IT TO WORK AFTERWARDS. ON THE WAY BACK HOME, THE ETC LIGHT CAME ON AGAIN -- FLASHING, THEN OFF -- CAR STAYED ROLLING. PERHAPS IT IS MORE INCLINED TO STALL GOING UPHILL WITH THE ETC, AND WHILE IT'S ROLLING DOWNHILL, LESS INCLINED TO STALL? WHO KNOWS, BUT I DON'T THINK THIS IS JUST A COUPLE PATRIOTS OUT THERE, BECAUSE THERE'S ALREADY MORE THAN 500 PEOPLE WHO'VE COMPLAINED OF THIS ISSUE. I CONTACTED DEALER - BUT THEY DID NOT ADMIT TO ANY RECALLS FOR MY PATRIOT - EVEN WHEN I STATED OTHERS HAVE HAD THIS EXACT ISSUE. I AM VERY RELUCTANT TO TAKE MY JEEP ANYWHERE BUT A FEW BLOCKS IN THIS WINTER WEATHER. THIS WAS TRULY THE FIRST TIME I FELT UNSAFE IN IT. MILEAGE IS 89,000. HOWEVER, SHOULD AN ACCIDENT OCCUR I WILL CERTAINLY SUE THE COMPANY. *TR

NHTSA ODI #10936799

Official recalls

2

16V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner

Sep 15, 2016

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence & remedy

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Additional source detail variants (3)

Seat Belts:pretensioner

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

13V552000 · Engine

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2013 Dodge Avenger and Chrysler 200, and model year 2014 Jeep Compass and Patriot vehicles equipped with 2.4L engines. Due to abrasive debris in the balance shaft bearings, these engines may have a loss of engine oil pressure, possibly resulting in an engine stall or engine failure.

Consequence & remedy

Consequence: If the engine stalls while driving it may increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the engine balance shaft module, free of charge. The recall began on December 24, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N52.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.