WHILE DRIVING GEARS WERE VERY HARD TO OPERATE, ALSO, VEHICLE WOULD NOT GO FORWARD. TRIED TO PUT GEAR INTO PARK AND VEHICLE WENT BACKWARD. ALSO, REAR WHEELS SPUN OUT OF CONTROL. PLEASE PROVIDE ANY FURTHER INFORMATION, OR MAKE CHANGES. *AK
COMPONENT SPOTLIGHT
Jeep Grand Cherokee transmission problems
1,919 distinct owner reports with a transmission-specific component in this snapshot.
General power-train reports are not automatically counted as transmission problems. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.
524 crash reports13 fire reports289 injury reports
Reports by model year
YearTopic reportsRecallsInvestigations
20182
10320153
9820144
181020132
9620121
10720113
66200813
40200740
52200628
42200581
31200432
84200320
44200234
107200184
442000124
651999289
451998359
471997188
571996229
681995211
411199492
312199379
71719921
06Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.
When problems were reported
Mileage at the reported incident
Limited mileage data: 343 of 1,919 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What owners actually said
1,919 reportsON 11-12-01, I DROVE MY JEEP GRAND CHEROKEE UP TO MY WORKSHOP BEHIND THE HOUSE. I GOT OUT THE JEEP LEAVING THE DRIVERS DOOR OPEN, THE ENGINE WAS RUNNING, AND THE SHIFTER WAS IN PARK ! AS I WALKED IN FRONT THE JEEP, IT SUDDENLY STARTED MOVING BACKWARDS. I RAN AROUND TO THE DRIVER SIDE, BUT IT WAS PICKING UP SPEED. IT MOVED BACKWA…
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ON 11-12-01, I DROVE MY JEEP GRAND CHEROKEE UP TO MY WORKSHOP BEHIND THE HOUSE. I GOT OUT THE JEEP LEAVING THE DRIVERS DOOR OPEN, THE ENGINE WAS RUNNING, AND THE SHIFTER WAS IN PARK ! AS I WALKED IN FRONT THE JEEP, IT SUDDENLY STARTED MOVING BACKWARDS. I RAN AROUND TO THE DRIVER SIDE, BUT IT WAS PICKING UP SPEED. IT MOVED BACKWARDS ABOUT 10 -15 YDS BEFORE I CAUGHT UP WITH IT AND JUMPED INSIDE THE DRIVERS SIDE TO APPLY THE BRAKE. HAD I NOT REACHED THE BRAKE, IT WOULD HAVE SLAMMED IN MY NEIGHBORS HOUSE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. I REPORTED A SIMILAR INCIDENT IN AUGUST 2000. AT THAT TIME IT DID BREAK THE TAILLIGHT ON THE JEEP, DENTED THE TAILGATE STRUCTURE, AND SCRAPED THE PAINT WHEN IT KNOCKED DOWN MY PUMP HOUSE. BASICALLY, THIS IS A DANGEOUS SITUATION! AS I SAID, THIS IS THE SECOND TIME THIS HAS HAPPENED AND I WILL NEVER LEAVE MY ENGINE RUNNING WITH THE TRANSMISSION IN PARK. I STRONGLY SUGGEST THIS MATTER BE LOOKED INTO. I PAID A LOT OF MONEY FOR THE JEEP GRAND CHEROKEE AND NOW I CAN NOT TRUST IT IN PARK. KNOWING THIS, I WOULD NEVER BUY ANOTHER ONE, NOR SUGGEST ANYONE ELSE BUY ONE EITHER!*AK
ON 9/20/01 AT 12:15AM I WAS PROCEEDING NORTH BOUND ON I-95 AND PULLED OFF TO THE SIDE OF THE ROAD AT MILE MARKER 71.7 AFTER HEARING A NOISE UNDER THE JEEP. I PUT THE VEHICLE IN PARK WITH AND LEFT THE ENGINE RUNNING. I WAS ON A FLAT SURFACE, APRROX. 15 FEET OFF THE RIGHT SHOULDER OF THE ROAD. I EXITED THE VEHICLE AND TOOK 1 OR…
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ON 9/20/01 AT 12:15AM I WAS PROCEEDING NORTH BOUND ON I-95 AND PULLED OFF TO THE SIDE OF THE ROAD AT MILE MARKER 71.7 AFTER HEARING A NOISE UNDER THE JEEP. I PUT THE VEHICLE IN PARK WITH AND LEFT THE ENGINE RUNNING. I WAS ON A FLAT SURFACE, APRROX. 15 FEET OFF THE RIGHT SHOULDER OF THE ROAD. I EXITED THE VEHICLE AND TOOK 1 OR 2 STEPS TOWARD THE REAR WHEN THE DRIVERS DOOR HIT ME, THROWING ME TOWARD THE SEAT, WHERE I BECAME WEDGED BETWEEN THE DOOR FRAME AND FLOOR BELOW THE SEAT, THE VEHICLE WAS IN REVERSE. I WAS DRUG APPROX. 20-30 FEET BEFORE I BECAME DISLODGED FROM THE VEHICLE. THE VEHICLE CONTINUED IN REVERSE. I WAS ABLE TO GET UP AND RUN AFTER THE VEHICLE AND RE-ENTER THE JEEP AND APPLY THE BRAKE. WHILE THE VEHICLE WAS IN REVERSE IT RAN OVER A 2 1/2 METAL POLE WITH A REFLECTOR ON IT. THE JEEP SUSTAINED FRONT AND REAR BUMPER DAMAGE AND BOTH NEEDED TO BE REPLACED. THE INJURIES I SUSTAINED 1. MAJOR BRUISING TO MY TO MY CHEST, BREASTS AND BOTH ARMS. 2. LACERATION TO MY RIGHT ELBOW. 3. MAJOR ABRASION (ROAD RASH) TO MY LOWER ABDOMEN. 4. ABRASIONS TO BOTH KNEES. I CONTACTED DAIMLER CHRYSLER AND ON 11/1/01 AN INVESTIGATOR BY THE NAME OF JOHN TEDDER CAME TO EVALUATE THE VEHICLE. ON 10/14/01 I RECEIVED A LETTER FROM DAIMLER CHRYSLER, WHICH STATED THAT AFTER THEY REVIEWED THE INSPECTION REPORT THEY WERE UNABLE TO DUPLICATE MY CONCERNS ABOUT THE VEHICLE. THEIR INSPECTION REVEALED THAT THE ACCELERATOR PEDAL, THROTTLE CABLE, RETURN SPRINGS AND ALL ASSOCIATED PARTS WERE OPERATING PROPERLY. IT ALSO NOTED THAT THE PARKING PAWL AND BRAKE INTER-LOCK SYSTEMS WERE ALSO OPERATING. THEREFORE, THEY DECLINE ANY RESPONSIBLITY ASSOCIATED WITH THE INCIDENT. CAN NHTSA PLEASE KEEP ME INFORMED IF POSSIBLE TO ANY INVESTIGATIVE REPORTS YOU MAY HAVE?
WHEN I SHIFT FROM PARK INTO REVERSE, THERE IS A LOUD CLUNK SOUND COMING FROM THE TRANSMISSION. THE JEEP WILL BUCK. WHEN I QUESTIONED SERVICE MANAGER AT HUNTINGTON JEEP NUMEROUS TIMES REGARDING THIS SOUND HE CLAIMS THAT IT OCCURS IN OVER 50% OF THE JEEPS THAT THEY RECEIVE AND DOES NOT KNOW OF ANY ASSOCIATED PROBLEMS. THEY DID NOT…
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WHEN I SHIFT FROM PARK INTO REVERSE, THERE IS A LOUD CLUNK SOUND COMING FROM THE TRANSMISSION. THE JEEP WILL BUCK. WHEN I QUESTIONED SERVICE MANAGER AT HUNTINGTON JEEP NUMEROUS TIMES REGARDING THIS SOUND HE CLAIMS THAT IT OCCURS IN OVER 50% OF THE JEEPS THAT THEY RECEIVE AND DOES NOT KNOW OF ANY ASSOCIATED PROBLEMS. THEY DID NOT FEEL THE VEHICLE NEEDED AN INSPECTION SINCE THIS WAS NOT A PROBLEM.*AK
MY CAR WAS IN PARK AND IDLING WHEN I GOT OUT OF THE CAR TO GET SOMETHING OFF THE GROUND. WHEN I GOT OUT, THE CAR STARTED ROLLING BACKWARDS AND HIT A CAR PARKED BEHIND ME. WHEN I GOT BACK IN THE CAR, TRANSMISSION HAD SLIPPED INTO REVERSE. *AK
VEHICLE WAS PARKED IN DRIVEWAY IN FRONT OF HOUSE. IGNITION WAS OFF. NOBODY WAS IN CAR AT TIME OF INCIDENT. TRANSMISSION SHIFTED FROM 'PARK' TO 'REVERSE' AND VEHICLE ROLLED FORWARD IN DRIVEWAY, JUMPED CURB AND RETAINING WALL, CROSSED STREET, ROLLED DOWN HILL, HIT TREE, ROLLED THROUGH FENCE AND CONTINUED UNTIL IT REACHED BOTTOM OF…
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VEHICLE WAS PARKED IN DRIVEWAY IN FRONT OF HOUSE. IGNITION WAS OFF. NOBODY WAS IN CAR AT TIME OF INCIDENT. TRANSMISSION SHIFTED FROM 'PARK' TO 'REVERSE' AND VEHICLE ROLLED FORWARD IN DRIVEWAY, JUMPED CURB AND RETAINING WALL, CROSSED STREET, ROLLED DOWN HILL, HIT TREE, ROLLED THROUGH FENCE AND CONTINUED UNTIL IT REACHED BOTTOM OF HILL WHERE IT ROLLED TO A STOP.*AK
JEEP WAS LEFT RUNNING IN PARK. AFTER APPROXIMATELY 2 MINUTES VEHICLE SHIFTED FROM PARK TO REVERSE AND PROCEED AT A RELATIVELY FAST SPEED IN A CIRCULAR DIRECTION FOR ABOUT 100 YARDS UNTIL IT STRUCK A PARKED 5TH WHEEL TRAILER. IT CAUSED SEVERE DAMAGE TO BOTH VEHICLES. IT NARROWLY MISSED SEVERAL PEOPLE IN THE AREA. WHEN I CONTACTED…
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JEEP WAS LEFT RUNNING IN PARK. AFTER APPROXIMATELY 2 MINUTES VEHICLE SHIFTED FROM PARK TO REVERSE AND PROCEED AT A RELATIVELY FAST SPEED IN A CIRCULAR DIRECTION FOR ABOUT 100 YARDS UNTIL IT STRUCK A PARKED 5TH WHEEL TRAILER. IT CAUSED SEVERE DAMAGE TO BOTH VEHICLES. IT NARROWLY MISSED SEVERAL PEOPLE IN THE AREA. WHEN I CONTACTED JEEP THEY STATED THAT THERE COULD NOT POSSIBLY BE A PROBLEM. *AK
VEHICLE WAS LEFT RUNNING AND IN PARK. 45 SECONDS TO ONE MINUTE AFTER BEING PARKED, IT ROLLED BACKWARDS OUT OF THE PARKING SPOT, ACROSS A NARROW ROADWAY AND HIT A WALL. THE REVERSE LIGHTS DID NOT COME ON. I WITNESSED THE EVENT (FORTUNATELY NOBODY WAS INJURED - ALTHOUGH VERY, VERY CLOSE). HOWEVER, I PURSUED THE ISSUE WITHOUT…
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VEHICLE WAS LEFT RUNNING AND IN PARK. 45 SECONDS TO ONE MINUTE AFTER BEING PARKED, IT ROLLED BACKWARDS OUT OF THE PARKING SPOT, ACROSS A NARROW ROADWAY AND HIT A WALL. THE REVERSE LIGHTS DID NOT COME ON. I WITNESSED THE EVENT (FORTUNATELY NOBODY WAS INJURED - ALTHOUGH VERY, VERY CLOSE). HOWEVER, I PURSUED THE ISSUE WITHOUT SUCCESS. I WAS ABLE TO RECREATE THE PROBLEM WITH THE TRANSMISSION. THE DEALERSHIP SAID THERE WAS NOTHING WRONG WITH THE SHIFTER EVEN THOUGH THEY AGREED THAT IT WAS VISIBLY SHOWING "PARK" BUT WAS IN FACT, ENGAGED IN REVERSE. I SUSPECTED THAT THEY WERE FAMILIAR WITH THE PROBLEM BEFORE I BROUGHT THE CAR TO THEM. I SOLD THE CAR SHORTLY THEREAFTER AS A RESULT OF THE INCIDENT. I AM SUBMITTING THIS COMPLAIN JUST IN CASE MY INCIDENT CAN HELP WITH THE CURRENT INVESTIGATION. THERE WAS OBVIOUSLY A DEFECT IN THE SHIFTER. I KNEW OTHERS WOULD HAVE THE SAME ISSUE AND SOONER OR LATER SOMETHING WOULD COME OF IT FOR CHRYSLER. I DOCUMENTED THE ENTIRE EVENT, HOWEVER, CURRENTLY HAVE NOT BEEN ABLE TO FIND MY DOCUMENTATION (THIS TOOK PLACE OVER 2 YEARS AGO. YET, I AM STILL LOOKING). I HOPE I CAN HELP WITH THE INVESTIGATION, I AM VERY KNOWLEDGEABLE ABOUT AUTOMOBILES, THERE WAS DEFINITELY A DEFECT IN THE DESIGN OF THE SHIFTER CONSOLE I AM ABSOLUTELY CERTAIN OF IT. *AK
TRANSMISSION WOULD NOT START IN PARK, HAD TO ROCK CAR BACK AND FORTH TO GET TRANSMISSION INTO NEUTRAL TO START. THE SECOND TIME THE TRANSMISSION WAS PUT INTO PARK, THE CAR WAS FREE TO ROLL WITH NO RESISTANCE FROM THE TRANSMISSION. THIS PATTERN WAS REPEATABLE. SOMETIMES IT WOULD "PARK" AND OTHER TIMES IT WOULD ROLL AS IF IT WA…
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TRANSMISSION WOULD NOT START IN PARK, HAD TO ROCK CAR BACK AND FORTH TO GET TRANSMISSION INTO NEUTRAL TO START. THE SECOND TIME THE TRANSMISSION WAS PUT INTO PARK, THE CAR WAS FREE TO ROLL WITH NO RESISTANCE FROM THE TRANSMISSION. THIS PATTERN WAS REPEATABLE. SOMETIMES IT WOULD "PARK" AND OTHER TIMES IT WOULD ROLL AS IF IT WAS IN NEUTRAL. COST OF REPAIR WAS $620 FOR REPLACEMENT OF THE PARKING PAWL.*AK
CAR STOPS WHILE FOOT IS ON GAS, THEN LURCHES FORWARD; CAR ROLLS BACKWARD WHEN IN PARK OR DRIVE; CAR DIES IN TRAFFIC WHILE IDLING; STEERING KNUCKLE BOLTS STRIPPED, HAD TO BE REPLACED, HAD TO REPLACE TIRES TWICE, HAD TO REPLACE BRAKES REPEATEDLY, WORN TO ROTORS, CONTINUAL PROBLEMS WITH TRANSMISSION, INTERMITTENT, HARD TO RECREATE …
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CAR STOPS WHILE FOOT IS ON GAS, THEN LURCHES FORWARD; CAR ROLLS BACKWARD WHEN IN PARK OR DRIVE; CAR DIES IN TRAFFIC WHILE IDLING; STEERING KNUCKLE BOLTS STRIPPED, HAD TO BE REPLACED, HAD TO REPLACE TIRES TWICE, HAD TO REPLACE BRAKES REPEATEDLY, WORN TO ROTORS, CONTINUAL PROBLEMS WITH TRANSMISSION, INTERMITTENT, HARD TO RECREATE AT MECHANIC, BUT OCCUR IN TRAFFIC, CREATING SAFETY HAZARD. BPRAVE HA. *AK
Related Official recalls
418V280000 · Power Train:automatic Transmission
May 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Consequence & remedy
Consequence: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
16V240000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Consequence & remedy
Consequence: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
05V396000 · Power Train:automatic Transmission
Sep 14, 2005
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.
Consequence & remedy
Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
02V053000 · Power Train:automatic Transmission:lever And Linkage:floor Shift
Feb 15, 2002
ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.
Consequence & remedy
Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Related NHTSA investigations
2EA16002 · Vehicle Rollaway, Engine On
Opened Feb 3, 2016 · Closed Jun 24, 2016
Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl)
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.
Additional source detail variants (2)
Power Train:automatic Transmission:gear Position Indication (prndl)
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.
Power Train:automatic Transmission:gear Position Indication (prndl)
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.
PE15030 · Powered Vehicle Rollaway
Opened Aug 20, 2015 · Closed Feb 5, 2016
Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.
Additional source detail variants (2)
Power Train:automatic Transmission
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.
Power Train:automatic Transmission:gear Position Indication (prndl)
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.