2021 Jeep Grand Cherokee

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving 5 MPH, the vehicle jumped. The contact stated that while driving 8–9 MPH, the vehicle jerked, and there was an abnormally loud sound coming from the vehicle. In addition, the air bag warning light was illuminated. The dealer was made aware of the failure. The failure was not duplicated. The vehicle was not repaired. The failure reoccurred. In addition, the contact stated that the transmission was replaced in 2025. The contact was informed that the air bag was not covered under unknown recall. The failure mileage was approximately 42,000. The VIN was unavailable.

Electronic Throttle Control warning light comes on upon starting vehicle while extended crank occurs. When starting car, the push to start feature will not turn over and continuously cranks multiple times. Issue is intermittent- never know when it will happen which makes it difficult to replicate at service center. Took car into 2 mechanics on separate occasions and finally to the Jeep dealership for service. Because issue couldn’t be duplicated- nothing was done. However, recently while driving, same extended crank pattern noise and unstable/rough propulsion occurred while driving on the highway. Same Electronic throttle control warning light came on along with the check engine light. Also cruise control and the auto On Off feature became disabled. I scheduled service with my mechanic as soon as possible and they found the stored code was related to Technical Service Bulletin 2014-004-25 REV.B. This bulletin lists the symptoms I described yet the dealership did not perform the fuel pressure Test and Replace Fuel Pressure Regulator. I called the dealership to schedule warranty service for this TBS and they gave me difficulty acknowledging the TSB was issued for my make/model/year and scheduling a service appt. I spent the last few hours reading all of the complaints on NHTSA for 2021 Jeep Grand Cherokee and it is alarming how many of the complaint are for this specific issue. It is dangerous for anyone on the road to be driving in a vehicle you can’t rely on to propel you forward when you press the gas or stall due to faulty fuel pressure regulator amid traffic. An investigation should be done. Furthermore, in reviewing other recalls, I found this is a recurrent issue for Jeep. It appears they’ve been various safety recalls issued for this in the past for vehicles made from 2011-2020. How they haven’t addressed it in new models is appalling. For owners of the vehicle, it’s difficult to have any leverage with dealership since it is not easy to replicate on demand.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal and attempting to overtake another vehicle. The RPM was extremely elevated; however, the vehicle failed to respond as intended. The contact pulled over to the shoulder of the roadway and restarted the vehicle before resuming normal driving. The contact became aware that, when shifting between automatic and manual driving modes, the vehicle operated normally without hesitating. The vehicle was taken to several dealers on several occasions; however, the dealer was unable to duplicate the failure or determine the cause of the failure. In addition, the headlights occasionally shut off unexpectedly while driving at night. The contact would pull over and wait for the headlights to return before resuming normal driving. The manufacturer was notified of the failure and informed the contact that there were no recalls associated with the VIN for the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

BE ASVISED, THIS REPORT MAY BE INTERCEPTED, DELETED, HIDDEN, OR MODIFIED UPON RECEIVING. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Vehicle Safety Complaint Complainant: [XXX] [XXX] [XXX] Vehicle: 2021 Jeep Grand Cherokee ------------------------------------- SAFETY DEFECT COMPLAINT – POST-REPAIR VEHICLE CONDITION I am reporting a serious safety concern involving my vehicle following collision repairs performed by Gerber Collision & Glass under a claim handled by State Farm Insurance. After the repair, the vehicle began exhibiting multiple safety-related issues, including: - Steering instability and shaking - Engine performance issues and abnormal noise - HVAC malfunction - Persistent chemical and/or coolant odors - Physical symptoms while driving, including dizziness, lightheadedness, and shortness of breath I returned to the repair facility with photographic evidence showing parts with visible wear and damage that appear inconsistent with proper replacement. Despite this, no diagnostic evaluation was performed, and no corrective action was taken. The repair facility has refused to address the condition of these parts, and the insurer has refused to authorize further inspection. Additionally, there are discrepancies between the insurance estimate and the final repair invoice, raising concerns about whether the documented work matches what was actually performed, including work involving structural components such as the cradle/subframe. I believe this vehicle may be unsafe to operate and that the repair may have introduced or failed to correct conditions that pose a risk to driver safety. I request that this matter be reviewed as a potential safety defect related to post-collision repair. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission failure at 19,481 miles in my 2021Jeep Grand Cherokee Limited 4x4 V6. The vehicle has not been abused, and the mileage is low for its age. The symptoms—erratic shifting, limp mode, and “Service Transmission” warnings— are consistent with a known defect pattern affecting multiple FCA vehicles using the same transmission.

I believe it is something with the engine or an electrical component. I was driving and as I was parking my car shut off, was not able to completely park back end of the car is sticking out. I looked up if there were any current recalls using my VIN and nothing appeared. I did my own researching and found that there have been recalls for that model regarding the PTU, Power Steering and Power Loss which is the issue I am experiencing. My car turns off on its own and does not get any type of power. Started having trouble turning on my car over Labor Day weekend was not able to travel due to what I thought was my battery having issues, people were jumping me to be able to start my car. I then had my battery tested at O'Reilly's on 9/3/2025 and when trying to jump start my car they shorted my engine block fuse which I was told after having my car towed to the mechanic and they took a look at it. I replaced my main battery thinking that would solve the issue and it did not and this was before the mechanic looked at it. I then had it towed to a mechanic where they replaced the engine block fuse and I was told that the car was good and running after paying on 9/19/2025. I left the mechanic and came to work where after two hours I tried to start my car and it did not. I called the mechanic and was told it was my auxiliary battery after they came to look at the car and inspect it once again that same day 9/19/2025. I purchased and replaced the auxiliary battery and was able to start and drive the car for 1.6 miles to my brothers apartment from my work before the car turned off on me as I was trying to park. There was an error message on the car at the time when it turned off which read with a caution symbol, "Stop Safely Vehicle Will Shut Off Soon" and then turned off.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4WD Low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an independent mechanic, who determined that the ABS had failed, and that the drive train control module and transfer case control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.