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2020 Jeep Grand Cherokee

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Jeep Grand Cherokee do not stand out strongly from the model-year median of 726.

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When problems were reported

Mileage at the reported incident

65 reports with mileage · 172 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 50 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

24 crash reports5 fire reports10 injury reports

Steering complaints

13 reports
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Mileage unknown · Feb 5, 2026
Steering

For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affe…

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For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and i am having the issues of the steering gear. At least that is what a mechanic told me when i got the car inspected. i would like to know why my car doesnt fall within the recall when i have that car and the year that is stated and with the same issue

NHTSA ODI #11715860

Mileage unknown · Aug 25, 2025
Steering

Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety Risk: My safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accide…

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Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety Risk: My safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accident. Reproduction/Inspection: The issue has been reproduced multiple times while driving. The vehicle previously had an engine replacement at Bayird Dodge Chrysler Jeep in West Memphis, AR (now closed), but this steering problem remains unresolved. Manufacturer/Dealer Involvement: The original dealership is no longer in business, so I cannot return there for service. I have contacted Jeep/Stellantis Customer Care to request assistance. Warning Lamps/Messages: The EPS warning light has appeared during failures. The problem first appeared in [insert approximate date/month you noticed it]. Summary: The 2020 Jeep Grand Cherokee (VIN [XXX] ) has ongoing electrical power steering failures. The steering cuts in and out unexpectedly, creating an extreme safety hazard. This issue needs urgent investigation and resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI #11682851

Mileage unknown · Apr 20, 2025
Steering

Power steering icon on dash unable to drive vehicle No Power Steering

NHTSA ODI #11655678

Mileage unknown · Dec 21, 2024
Steering

Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this…

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Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time The vehicle or component has not been inspected at this time This was the first time in traffic

NHTSA ODI #11631971

Mileage unknown · Jul 15, 2024
Steering

While driving the power steering would quit working. It would turn off and on randomly. I have found this to be a very common issue among these vehicles.

NHTSA ODI #11602262

Mileage unknown · May 5, 2024
Lane DepartureSteering

Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,40…

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Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,400 miles driven to date. I drove straight home and made an appointment for service. Koons Chevrolet where I bought the car performed diagnostic testing to determine Replacement of the Steering Gear RACK AND PINION would require replacement and the repair $5800 parts and labor. The module is internal and not serviceable therefore the Whole Steering Gear must be replaced. Cost is prohibitive for a fairly new vehicle.

NHTSA ODI #11587084

Mileage unknown · Feb 28, 2024
SteeringSuspension

The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. …

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The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.

NHTSA ODI #11574594

Mileage unknown · Jan 3, 2024
SteeringSuspensionCrash

Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.

NHTSA ODI #11563255

Mileage unknown · Oct 21, 2023
Steering

The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. Ther…

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The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.

NHTSA ODI #11551185

Mileage unknown · Jun 14, 2023
SteeringSuspension

The rack and pinion isn’t working properly. Damaged.

NHTSA ODI #11527051

Official recalls

3

23V411000 · Engine And Engine Cooling

Jun 8, 2023

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Consequence & remedy

Consequence: An engine stall can increase the risk of a crash.

Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

22V406000 · Fuel System, Diesel:delivery:fuel Pump

Jun 9, 2022

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Consequence & remedy

Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

20V191000 · Back Over Prevention: Sensing System: Camera

Sep 10, 2020

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence & remedy

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA23001 · High Pressure Fuel Pump Failure

Opened Mar 17, 2023 · No close date supplied

Status: open (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337

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