2010 Jeep Grand Cherokee

TL* THE CONTACT OWNS 2010 JEEP GRAND CHEROKEE 4X4 EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE 255/45/20 DOT (M612DVER4409). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE CENTER WHO STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRES EXHIBITED SIGNS OF TREAD SEPARATION. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 33,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED THE TIRES WERE WORN FROM THE INSIDE. THEY WERE UNABLE TO BE ROTATED. UPDATED 04/19/2013 *JS

TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE FRONT DRIVER SIDE TIRE WENT FLAT. THE CONTACT ADDED AIR TO THE TIRE AND WAS UNABLE TO DO SO BECAUSE THE VALVE CHORD WAS MISSING AND HAD SEEPED INTO THE TIRE. THE DEALER WAS NOTIFIED AND OFFERED TO REPAIR THE FAILURE AT NO COST TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 28,300.

SHORTLY AFTER I PURCHASED THE VEHICLE, AS I WAS DRIVING, THE CAR WOULD LOOSE ALL ABILITY TO ACCELERATE. IT WAS LIKE THE CAR WOULD DROP INTO NEUTRAL FOR NO APPARENT REASON. THE ONLY WAY TO CORRECT THIS WAS TO PULL OVER AND RESTART THE CAR. I CONTACTED THE DEALERSHIP, BUT WAS TOLD THEY COULDN'T DO ANYTHING ABOUT IT UNLESS THE ISSUE WAS OCCURRING WHILE IN THE SERVICE DEPARTMENT. SINCE THIS ISSUE COULD POTENTIALLY CREATE INJURY TO ME AND CARS BEHIND ME, I CONTINUED TO ALERT THE DEALERSHIP SERVICE DEPARTMENT ON EACH EVENT. THEY ASKED ME TO KEEP A LOG OF WHEN IT WOULD HAPPEN, BUT AFTER DOING THAT FOR SEVERAL MONTHS, THERE APPEARED TO BE NO PATTERN. IT COULD HAPPEN ANY TIME, UNDER ANY WEATHER CONDITIONS, AT ANY SPEED, NO MATTER IF I WAS DRIVING 10 MINUTES OR 1 HOUR. THE DEALERSHIP WHERE I PURCHASED MY CAR CLOSED A COUPLE OF MONTHS AFTER MY PURCHASE, SO I BROUGHT THE CAR TO ANOTHER JEEP DEALER THAT KEPT IT FOR OVER A WEEK, AND MADE SOME CORRECTIONS OF WHAT THEY THOUGHT MIGHT BE CAUSING THE PROBLEM. I WAS LULLED INTO A FALSE SECURITY BECAUSE AFTER A FEW THOUSAND MILES, IT HAPPENED AGAIN. NOW, I CAN GO SEVERAL THOUSAND MILES, THEN OUT OF THE BLUE, JUST WHEN I THINK I'M SAFE, IT HAPPENS AGAIN. THEY CAN'T SEEM TO ISOLATE THE PROBLEM TO DO A REPAIR THAT WILL LAST. THE VEHICLES BEHIND ME DON'T KNOW MY CAR IS COASTING...THIS COULD CAUSE A REAR END COLLISION. THIS IS ESPECIALLY DANGEROUS IF I'M ON A HIGHWAY. I MAY HAVE TO CROSS SEVERAL LANES OF SPEEDING TRAFFIC TO GET TO THE SHOULDER TO RESTART THE CAR. WHEN I TAKE THE CAR IN, THEY DO A DIAGNOSTIC, BUT RESTARTING THE CAR RESETS THE DEFAULTS TO NORMAL. NOTHING EVER SHOWS UP. VERY DANGEROUS!!!! *TR

THE FRONT BRAKES ON MY 2010 JEEP GRAND CHEROKEE HAVE ALREADY BEGAN TO SQUEAK. I HAD THE VEHICLE SERVICED AT THE DEALERSHIP (BRAKE SERVICE) AND WAS INFORMED THAT THE ROTORS NEEDED RESURFACED. I FIND THIS COMPLETELY UNACCEPTABLE BEING A NEWER VEHICLE WITH AVERAGE ANNUAL MILEAGE. THE DEALERSHIP OFFERED ONLY THE ROTOR SERVICE AND TOLD ME THE ROTORS WOULD NOT BE REPLACED BY WARRANTY. *TR

TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE BRAKE WAS DEPRESSED AND A LOUD SQUEAKING NOISE EMITTED WITH THE BRAKE WARNING LIGHT ILLUMINATING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SIMILAR FAILURE. THE TECHNICIAN STATED THE CONSTANT SQUEAKING NOISE WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,272.

TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR EAGLE RS-A EMT 255/45/R20 TIRES. THE CONTACT STATED THAT BOTH FRONT TIRES WERE SEPARATING ALONG THE SIDEWALLS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE TIRES WERE IN THE PROCESS OF BEING REPLACED. THE CONTACT FELT THIS WAS A SAFETY ISSUE BECAUSE THE TIRES DID NOT HAVE A LOT OF MILEAGE ON THEM. THE FAILURE AND CURRENT MILEAGES WERE 21,000. THE VIN WAS NOT ACCEPTED AT THE TIME OF THE COMPLAINT.

SEE ATTACHED LETTER DATED 25 MARCH 2010 ( SHOULD READ 25 MARCH 2011) BRIEFLY SUMMARIZED: THE VEHICLE ENGINE WILL SPEED UP TO BETWEEN 4000 AND 5000 RPM'S FOR NO REASON AND THE ONLY WAY TO GET THIS TO STOP IS TO PULL OVER TO THE SIDE OF THE ROAD AND SHUT THE ENGINE OFF AND RESTART IT. THIS HAS HAPPENED NUMEROUS TIMES AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED.

TL*THE CONTACT OWNS A 2010 JEEP CHEROKEE EQUIPPED WITH GOODYEAR PSA RUN FLAT TIRES, SIZE P255/45/R20.(NA) THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE FRONT DRIVER SIDE TIRE SEPARATED AND CAUSED A BLOWOUT. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO A TIRE DEALER AND THE CONTACT HAD THE TIRE REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER BUT WAS NOT ABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 29,000.

ENGINE FIRE BEGAN WHILE DRIVING VEHICLE. BEGAN AS SMOKE ESCAPING FROM UNDER HOOD. STOPPED AND TURNED OFF ENGINE IMMEDIATELY WITHIN 20 SECONDS/100 FEET. FIRE BEGAN IN ENGINE COMPARTMENT WITHIN 2 MINUTES. TOTAL LOSS OF VEHICLE. VEHICLE IS A 2010 MODEL, FOUR MONTHS OLD, LESS THAN 5000 MILES. DEALER DENIES ANY RESPONSIBILITY FOR PRODUCT LIABILITY. *TR