2007 Jeep Grand Cherokee

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 94,707.

I HAD RECEIVED A NOTICE IN THE MAIL REGARDING A RECALL ON MY JEEP. I HAVE CALLED MULTIPLE DEALERSHIPS AND HAVE BEEN TOLD THAT THE PARTS HAVEN'T EVEN BEEN DISTRIBUTED YET. WHEN I CALLED AGAIN RECENTLY I WAS TOLD THE PARTS WEREN'T EVEN MADE YET AND TO MAKE SURE NOTHING HEAVY WAS HANGING FROM MY KEYS. USE MY CAR EVERYDAY AND I'M CONCERNED FOR MY SAFETY. THERE HAS BEEN MULTIPLE TIMES WERE THE CAR HAS SHUT OFF ON MY AND/ OR HAS HAD NO POWER TO IT WHEN DRIVING. I FEEL AS THOUGH NO ONE IS HELPING US WITH THIS MATTER. I WOULD LIKE ANSWERS INSTEAD OF BEING LEFT IN THE DARK. THANK YOU FOR YOUR TIME. *TR

IN MAY OF 2014 I REPLACED MY STARTER BECAUSE WHEN I WOULD ATTEMPT TO START MY VEHICLE IT WOULD CRANK BUT THE ENGINE WOULD NOT TURN OVER. THE CONDITION PERSISTED EVEN AFTER PUTTING ON AN NEW STARTER. I EVENTUALLY WENT TO A JEEP DEALER AND THEY WERE UNABLE TO REMEDY THE PROBLEM. I RECEIVED A RECALL NOTICE FROM CHRYSLER ABOUT P41/NHTSA 14V-438 RECALL BUT WAS NOT GIVEN A TIME FRAME AS TO WHEN I WOULD BE ABLE TO TAKE THE VEHICLE IN FOR SERVICING. IN THE MEANTIME I CONTINUE TO DRIVE THE ONE VEHICLE AND IT HAS CONTINUED TO NOT START IN INSTANCES WHEN I NEED IT MOST. IT HAS DONE SO WHILE MY WIFE HAD THE VEHICLE WHICH HAS CAUSED ME GREAT DISTRESS AS SHE WAS ALONE AND PANICKED WHEN IT HAPPENED. THE VEHICLE DOES START EVENTUALLY AFTER ABOUT 20 MINUTES OR SO. THIS IS UNSAFE AND UNACCEPTABLE. WE SPOKE TO A REPRESENTATIVE AT THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AND SHE TOLD US SHE COULD NOT SAY WHEN THE PART WOULD BE AVAILABLE. SHE WENT ON TO SAY WE COULD WAIT IT OUT OR TRADE IT IN AND BASICALLY TACK ON THE AMOUNT OWED ON TO THE PURCHASE OF ANOTHER VEHICLE. THIS IS NOT AN OPTION. THIS SITUATION IS VERY INCONVENIENT AS I USE THE VEHICLE PRIMARILY TO COMMUTE TO WORK AND IF UNABLE TO DRIVE TO WORK OUR HOUSEHOLD INCOME WILL TAKE A HUGE BLOW. WE SEEK REMEDY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED AND THE VEHICLE LOST POWER WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,000. ## VIN PASSED ## 2007 JEEP CHEROKEE ##

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD STALL. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE WAS INTERMITTENT AND WOULD USUALLY OCCUR WHILE MAKING RIGHT TURNS. THE CONTACT BROUGHT THE VEHICLE TO THE DEALER AGAIN WHO STATED THAT IT NEEDED A TUNE UP. THE VEHICLE WAS REPAIRED BY THE CONTACT, BUT THE FAILURE RECURRED. SHORTLY AFTER, THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 35,000.

NUMEROUS TIMES I'VE BEEN DRIVING AND MY CAR HAS LOST POWER AND I'VE HAD TO RESTART THE ENGINE. SOMETIMES IT TAKES A WHILE FOR MY CAR TO START ON THE FIRST TURN OF THE KEY. THE START GETS DRAGGED ON. SOMETIMES ALL MY CHECK ENGINE LIGHTS COME ON WITH EVERY OTHER LIGHTS AS WELL. SEVERAL TIMES I HAVE TO WAIT THEN START THE CAR AND IT WILL TURN ON. BESIDES THE CAR COMPLETELY TURNING OFF WHILE I'M DRIVING, NOW MY CAR WON'T TURN ON AT ALL. THE BATTERY IS FINE. RADIO AND EVERYTHING TURNS ON. BUT THE IGNITION WON'T CLICK OVER AND START MY CAR. SO, NOW I AM WITH NO CAR FOR WORK. I CALLED CHRYSLER HEADQUARTERS FOR MY CALLS RECALL BACK IN SEPTEMBER AND WAS TOLD THEY ARE OUT OF THE PART THEY NEED. MY CAR WORKED THEN, JUST VERY SKETCHY, SO I WAS OK WAITING, JUST EXTREMELY CAUTIOUS. NOW IT WON'T EVEN TURN ON, I CALLED JEEP, THEY SAID THEY ARE STILL WAITIN FOR THE PART AND ALL I CAN DO IS WAIT ON THE LIST. THEY WON'T EVEN GIVE ME A LOANER SINCE IT'S A RECALL ISSUE AND NOT A "SERVICE" ISSUE. I HAVE NO CAR, AND NOT THE MONEY FOR A NEW ONE, SO NOW I'M AT A LOSS. *TR

WHILE DRIVING MY 2007 JEEP GRAND CHEROKEE (11/8/14) I WAS AT A RED LIGHT AND THE VEHICLE JUST CUT OFF! I HEARD A BEEPING SOUND AND NOTICED ALL THE LIGHTS ON THE DASH BOARD WERE OFF WHILE THE CAR WAS IN "DRIVE". I PUT THE CAR IN "PARK" & TURNED THE KEY IN THE "OFF" POSITION--WAITED A FEW MINUTES & STARTED THE CAR AGAIN. I HAD MY MOTHER WITH ME & TOLD HER ABOUT THE "RECALL" & THIS WAS IT...THE IGNITION SWITCH (RECALL P41). WE DECIDED TO GO HOME & WHEN I PULLED IN HER DRIVEWAY, THE SAME THING HAPPENED AGAIN...THE ENGINE JUST CUT OFF! I'M VERY AFRAID TO DRIVE MY JEEP NOW...THIS COULD HAVE HAPPENED WHILE I WAS ON THE HIGHWAY!! SOMETHING NEEDS TO BE DONE NOW!! THIS IS MY ONLY MEANS OF TRANSPORTATION!! WHAT PROCEDURES DO YOU HAVE IN PLACE TO ASSIST PEOPLE UNTIL YOU ARE ABLE TO GET THE REPLACEMENT PART(S)? LIVES ARE AT STAKE!! *TR

I WAS DRIVING DOWN SQUIRREL AT APPROXIMATELY 5:40PM AND GOING AROUND 45-50MPH WHEN SUDDENLY MY CAR JERKED AND COMPLETELY STALLED AND SHUT OFF. I LOST ALL CONTROL OF MY CAR AND I COULD NOT STEER TO GO ONTO THE GRASS. I IMMEDIATELY PUT MY HAZARDS ON AND CAME TO A STOP AND RESTARTED MY CAR. THIS ISSUE HAS BEEN HAPPENING SINCE SEPTEMBER 1ST. IT HAS BEEN IN AND OUT OF THE SHOP FOR THE SAME ISSUE SINCE SEPTEMBER 1ST. IT'S BEEN IN AND OUT OF THE SHOP ABOUT 10-15 TIMES FOR THE SAME ISSUE. I HAVE SPENT OVER $2,100 IN REPAIRS, FIXES, AND REPLACEMENTS. THIS ISSUE IS CLEARLY NOT FIXED AND THIS IS A SERIOUS SAFETY CONCERN. THEY KEEP RELEASING ME A CAR THAT IS COMPLETELY UNSAFE TO DRIVE. THIS NOT ONLY HAPPENED ONCE, BUT THIS HAS HAPPENED EVERY SINGLE TIME THEY HAVE RELEASED ME MY CAR. *TR

I WAS COMING TO A STOP AT A STOPLIGHT AND EVERYTHING WENT DEAD. I COULDN'T STOP THE VEHICLE SO IT HAD TO ROLL TO A STOP. AFTER, I COULD NOT RESTART IT. WE HAD TO PUSH IT TO THE SIDE. IT WAS TOWED TO DEALER. THE BATTERY WAS CHECKED ALONG WITH THE ENGINE. THEY SAID IT WAS THE IGNITION SWITCH AND THAT THERE WAS A RECALL. THEY SAID THEY DIDN'T HAVE THE PARTS THEN AND THEY'D CALL US WHEN IN. THEY NEVER DID. A YEAR GOES BY AND THIS HAPPENED AGAIN 2 WEEKS AGO. IT WAS TAKEN TO DEALER AND WE WERE TOLD IT WAS PART OF THE RECALL, BUT THEY COULD NOT GET THE PARTS TO FIX IT. THE DEALER SAID THEN TO WRITE JEEP AND COMPLAIN. *TR