IllustrationJUST CONCERNED ABOUT THE INTERIOR DOOR HANDLES BREAKING. THE FRONT 2 ARE BOTH CRACKED AND PIECES FALLING OUT LEADING TO THE DOOR HANDLES FAILING IF EMERGENCY EXIT REQUIRED. *TR
2006 Jeep Grand Cherokee
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2006 Jeep Grand Cherokee do not stand out strongly from the model-year median of 726.
About this comparison →How this year compares
Owner complaints by model year
Compare all Grand Cherokee years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
930–25K
8725–50K
18450–75K
16775–100K
230100–150K
65150K+
826 reports with mileage · 454 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 753 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 173 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
47 crash reports7 fire reports33 injury reports
Structure complaints
119 reports2006 JEEP GRAND CHEROKEE LTDED HEMI 5.7L LOADED SAFETY PROBLEM - EACH DOOR HANDLE (4). 1. DRIVER DOOR HAS A HAIRLINE CRACK IN THE DOOR HANDLE AREA. 2. REAR DRIVER DOOR LARGE HOLE AND WEAK HANDLE. 3. PASSENGER DOOR HAS LARGE HOLE AND CRACK. 4. REAR PASSENGER HANDLE IS A TOTAL SAFETY HAZARD. THE HANDLE IS BROKEN OFF FROM…
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2006 JEEP GRAND CHEROKEE LTDED HEMI 5.7L LOADED SAFETY PROBLEM - EACH DOOR HANDLE (4). 1. DRIVER DOOR HAS A HAIRLINE CRACK IN THE DOOR HANDLE AREA. 2. REAR DRIVER DOOR LARGE HOLE AND WEAK HANDLE. 3. PASSENGER DOOR HAS LARGE HOLE AND CRACK. 4. REAR PASSENGER HANDLE IS A TOTAL SAFETY HAZARD. THE HANDLE IS BROKEN OFF FROM PANEL WITH A HUGE HOLE (INOPERABLE FROM THE INSIDE). CAN ONLY OPEN FROM THE OUTSIDE. *TR
AT THE TIME OF THIS COMPLAINT THREE OF FOUR OF THE DOOR HANDLES ON MY 2006 JEEP GRAND CHEROKEE LAREDO HAVE BROKEN OFF AND ARE UNUSABLE. THE PLASTIC HANDLES AND THE SUPPORTING DOOR FRAMES ARE ALL CRACKING IN THE SAME LOCATION AND THE HANDLES THEN FALL OFF. THE DEALER JUST TOLD ME THAT THE WARRANTY MAY NOT COVERED BECAUSE THE ?PRO…
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AT THE TIME OF THIS COMPLAINT THREE OF FOUR OF THE DOOR HANDLES ON MY 2006 JEEP GRAND CHEROKEE LAREDO HAVE BROKEN OFF AND ARE UNUSABLE. THE PLASTIC HANDLES AND THE SUPPORTING DOOR FRAMES ARE ALL CRACKING IN THE SAME LOCATION AND THE HANDLES THEN FALL OFF. THE DEALER JUST TOLD ME THAT THE WARRANTY MAY NOT COVERED BECAUSE THE ?PROBLEM START AFTER 50,000 MILES?, THIS IS RIDICULOUS, AND THE MANUFACTURER HAS BEEN UNWILLING TO EVEN DISCUSS THE ISSUE, THEY DIDN'T ANSWER PHONE CALLS, EVEN VOICEMAILS, NOTHING AT ALL! FOR ME IT?S MORE THAN OBVIOUS, THIS IS A SAFETY HAZARD AS IT TAKES MORE TIME TO EGRESS THE VEHICLE IN AN ACCIDENT. JUST THINK ABOUT THIS HYPOTHETICAL SITUATION; YOU'RE WITH THE FAMILY, (WIFE, DAUGHTERS, GRANDFATHER AND GRANDMOTHER), ALL WINDOWS UP, THEN APPEARS SOMEBODY AND HITS YOU, INSIDE THREE OF FOUR HANDLES DIDN'T OPERATES. *TR
TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNINGS. ALSO, THE CONTACT MENTIONED THAT THE DRIVER'S SIDE DOOR HANDLE BECAME FRACTURED AND ALL OF THE REMAINING DOOR HANDLES WERE CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSE…
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TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNINGS. ALSO, THE CONTACT MENTIONED THAT THE DRIVER'S SIDE DOOR HANDLE BECAME FRACTURED AND ALL OF THE REMAINING DOOR HANDLES WERE CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 69,000.
I JUST RECENTLY PURCHASED A 2006 JEEP GRAND CHEROKEE FOR OVER $14,000. WITHIN THE FIRST MONTH BEFORE I HAVE EVEN MADE MY FIRST PAYMENT 3 OF THE 4 INTERIOR DOOR HANDLES HAVE BROKEN. I WENT BACK TO THE DEALER AND WAS TOLD THIS IS AN ISSUE THAT HAS TO BE TAKEN UP WITH THE MANUFACTURER. AFTER COMING HOME AND DOING RESEARCH ON THE…
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I JUST RECENTLY PURCHASED A 2006 JEEP GRAND CHEROKEE FOR OVER $14,000. WITHIN THE FIRST MONTH BEFORE I HAVE EVEN MADE MY FIRST PAYMENT 3 OF THE 4 INTERIOR DOOR HANDLES HAVE BROKEN. I WENT BACK TO THE DEALER AND WAS TOLD THIS IS AN ISSUE THAT HAS TO BE TAKEN UP WITH THE MANUFACTURER. AFTER COMING HOME AND DOING RESEARCH ON THE INTERNET I HAVE SEEN ENDLESS COMPLAINTS OF THIS HAPPENING, BUT YET NOTHING HAS BEEN DONE TO CORRECT THIS SAFETY HAZARD BY CHRYSLER. IMAGINE FOR A MOMENT YOUR IN AN ACCIDENT AND ARE UNABLE TO OPEN YOUR CAR DOOR TO FREE YOURSELF, OR EVEN WORSE YOUR CHILD. I CANNOT IMAGINE THIS IS AN ISSUE THAT CHRYSLER WOULD NOT TAKE CARE OF. FOR ALL THREE HANDLES TO BREAK AT ONCE IS UNBEIVABLE AND FOR CHRYSLER TO FEEL THEY DO NOT OWE THE CONSUMER A RECALL TO RECTIFY THIS SITUATION IS MIND BOGGLING. I PERSONALLY HAVE CALLED AND VOICED MY OPINION AND WAS TOLD TO FIX IT MYSELF. BELIEVE ME I WILL BE GOING TO MY LAWYER IN THE MORNING TO SEE WHAT NEEDS TO BE DONE TO FILE A CLASS ACTION SUIT AGAINST CHRYSLER AND TO ALSO HAVE DOCUMENTATION THAT I HAVE VOICED MY CONCERN ABOUT THIS SAFETY HAZARD TO NO AVAIL. *TR
ALL DOOR HANDLES INSIDE VEHICLE ARE BROKE. YOU CANNOT OPEN THE VEHICLE UNLESS YOU ROLL WINDOW DOWN AND OPEN DOOR FROM THE OUTSIDE. THIS IS A SAFETY ISSUE. IF THERE IS NO POWER TO VEHICLE TO ROLL WINDOW DOWN, YOU WILL BE STUCK IN THE VEHICLE. IN AN EMERGENCY SITUATION, YOU WILL NOT BE ABLE TO EXIT VEHICLE. SEVERAL COMPLAINTS FROM…
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ALL DOOR HANDLES INSIDE VEHICLE ARE BROKE. YOU CANNOT OPEN THE VEHICLE UNLESS YOU ROLL WINDOW DOWN AND OPEN DOOR FROM THE OUTSIDE. THIS IS A SAFETY ISSUE. IF THERE IS NO POWER TO VEHICLE TO ROLL WINDOW DOWN, YOU WILL BE STUCK IN THE VEHICLE. IN AN EMERGENCY SITUATION, YOU WILL NOT BE ABLE TO EXIT VEHICLE. SEVERAL COMPLAINTS FROM 2003-2008 FILED ABOUT SAME ISSUE FROM MULTIPLE MODELS. A RECALL NEEDS TO BE ISSUED. *TR
DOOR HANDLES ON BOTH FRONT DRIVER AND PASSENGER SIDES HAVE CRACKED AND IF THESE BREAK, HAVE NO WAY TO EXIT THE VEHICLE. THIS SEEMS TO BE A SAFETY ISSUE AND JEEP WILL NOT HONOR IT. *TR
ALL THE INSIDE DOOR HANDLES ARE STARTING TO BREAK OFF AT THE PANEL AND WOULD NOT BE ABLE TO OPEN THE DOORS FROM THE INSIDE IN THE CASE OD AN ACCIDENT. *TR
TL-THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE PLASTIC DOOR PANEL EXHIBITED A HOLE AROUND THE DOOR HANDLE WITH SEVERAL CRACKS IN THE SURROUNDING AREA. THERE WERE ALSO CRACKS VISIBLE ON THE REMAINING THREE DOOR PANELS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE…
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TL-THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE PLASTIC DOOR PANEL EXHIBITED A HOLE AROUND THE DOOR HANDLE WITH SEVERAL CRACKS IN THE SURROUNDING AREA. THERE WERE ALSO CRACKS VISIBLE ON THE REMAINING THREE DOOR PANELS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE DOOR PANEL WOULD NEED TO BE REPLACED. THE MANUFACTURER OFFERED TO CONTRIBUTE TOWARD THE REPAIR EXPENSE IN THE REPLACEMENT OF THE FOUR DOOR PANELS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. KMJ
INTERIOR DOOR HANDLES ARE CRACKING AND CRUMBLING ON THE CAR. THE ONLY REPAIR THE DEALER HAS IS TO REPLACE THE DOOR PANELS FOR $800 EACH. I CONTACTED CHRYSLER GROUP LLC CUSTOMER ASSISTANCE ([XXX]), THEY REFUSE TO DO ANYTHING ABOUT IT.THEY WILL NOT ACKNOWLEDGE THERE IS A PROBLEM WITH THE DOOR HANDLES. THEY WILL ONLY SAY THAT MY …
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INTERIOR DOOR HANDLES ARE CRACKING AND CRUMBLING ON THE CAR. THE ONLY REPAIR THE DEALER HAS IS TO REPLACE THE DOOR PANELS FOR $800 EACH. I CONTACTED CHRYSLER GROUP LLC CUSTOMER ASSISTANCE ([XXX]), THEY REFUSE TO DO ANYTHING ABOUT IT.THEY WILL NOT ACKNOWLEDGE THERE IS A PROBLEM WITH THE DOOR HANDLES. THEY WILL ONLY SAY THAT MY CAR IS TO OLD, HAS NO WARRANTY SO THEREFORE THEY CANNOT ASSIST ME WITH THIS REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Official recalls
414V438000 · Electrical System:ignition:switch
Jul 21, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, drivers should adjust their seat to allow clearance between the driver's knee and the ignition key, and remove all items from their key ring, leaving only the vehicle key. Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2007 Jeep Grand Cherokee vehicles manufactured February 11, 2004, to July 5, 2007, and 2006-2007 Jeep Commander vehicles manufactured January 31, 2005, to July 5, 2007. In the affected vehicles, the driver may accidentally hit the ignition key with their knee, unintentionally knocking the key out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch, free of charge. Chrysler sent interim notifications to owners in September 2014. The recall began on October 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P41.
13V175000 · Electrical System; Power Train:transfer Case (4-WHEEL Drive)
May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence & remedy
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Additional source detail variants (2)
Electrical System
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Power Train:transfer Case (4-WHEEL Drive)
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
07V434000 · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
Sep 14, 2007
ON CERTAIN SPORT UTILITY VEHICLES, THE SOFTWARE PROGRAMMED INTO THE ABS ELECTRONIC CONTROL MODULE MAY ALLOW A MOMENTARY DELAY IN BRAKING WHEN COASTING UP A HILL DURING CERTAIN CONDITIONS.
Consequence & remedy
Consequence: THIS COULD CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPROGRAM THE ABS ELECTRONIC CONTROL MODULE WITH NEW SOFTWARE THAT PREVENTS THIS CONDITION FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 22, 2007. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
06V295000 · Air Bags:frontal:driver Side:inflator Module
Aug 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE INFLATOR CONNECTOR FOR THE DRIVER'S AIR BAG MAY HAVE BEEN INCORRECTLY ASSEMBLED.
Consequence & remedy
Consequence: THE AIR BAG MAY NOT INFLATE PROPERLY WHICH CAN INCREASE THE RISK OF INJURY IN CERTAIN CRASH CONDITIONS.
Remedy: DEALERS WILL REPAIR THE DRIVER'S FRONT AIR BAG INFLATOR FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN THE WEEK OF AUGUST 2, 2006. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE14017 · Air Bag Non-deployment
Opened Jun 16, 2014 · Closed Dec 23, 2014
Status: closed (inferred from source dates) · Electrical System:ignition; Electrical System:ignition:module; Electrical System:ignition:switch
Chrysler is conducting a safety recall of approximately 643,618 model year 2006-2007 Jeep Commander and model year 2005-2007 Jeep Grand Cherokee vehicles to address the problem of ignition turning off while driving (see NHTSA recall 14V-438 for more information).According to Chrysler, these vehicles may experience an unintended change in ignition switch position while driving, which may result in loss of engine power, power steering, and braking assist, increasing the risk of a crash and disabling one or more of the vehicle's safety features including the frontal air bags.Most of the reported incidents occurred as a result of driver interaction with the ignition key.Based on the recall action taken by Chrysler, this Preliminary Evaluation is closed.Additionalinformation on this closing resume, and the investigation are in the PE14-017 public file available online at SaferCar.gov.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10101116 10103300 10106060 10112589 10116788 10126986 10128093 10130780 10145501 10146213 10153018 10155291 10156396 10158165 10162933 10166746 10178559 10183305 10186545 10189530 10192237 10193106 10194092 10199552 10199986 10221500 10222283 10227253 10231011 10328609 10358324 10392364 10577532 10585326 10585976 10599142 10604990 10605091 10605209 10606494 10606610 10607043 10607614 10607785 10608196 10615565 10615671 10615761 10616124 10633266 10633313 10633724 10639371 10640010 10644827 10652526 10653000 10653382 10654009 10654139 10654809 10655095 10659448 10662220 10662703
Additional source detail variants (3)
Electrical System:ignition
Chrysler is conducting a safety recall of approximately 643,618 model year 2006-2007 Jeep Commander and model year 2005-2007 Jeep Grand Cherokee vehicles to address the problem of ignition turning off while driving (see NHTSA recall 14V-438 for more information).According to Chrysler, these vehicles may experience an unintended change in ignition switch position while driving, which may result in loss of engine power, power steering, and braking assist, increasing the risk of a crash and disabling one or more of the vehicle's safety features including the frontal air bags.Most of the reported incidents occurred as a result of driver interaction with the ignition key.Based on the recall action taken by Chrysler, this Preliminary Evaluation is closed.Additionalinformation on this closing resume, and the investigation are in the PE14-017 public file available online at SaferCar.gov.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10101116 10103300 10106060 10112589 10116788 10126986 10128093 10130780 10145501 10146213 10153018 10155291 10156396 10158165 10162933 10166746 10178559 10183305 10186545 10189530 10192237 10193106 10194092 10199552 10199986 10221500 10222283 10227253 10231011 10328609 10358324 10392364 10577532 10585326 10585976 10599142 10604990 10605091 10605209 10606494 10606610 10607043 10607614 10607785 10608196 10615565 10615671 10615761 10616124 10633266 10633313 10633724 10639371 10640010 10644827 10652526 10653000 10653382 10654009 10654139 10654809 10655095 10659448 10662220 10662703
Electrical System:ignition:module
Chrysler is conducting a safety recall of approximately 643,618 model year 2006-2007 Jeep Commander and model year 2005-2007 Jeep Grand Cherokee vehicles to address the problem of ignition turning off while driving (see NHTSA recall 14V-438 for more information).According to Chrysler, these vehicles may experience an unintended change in ignition switch position while driving, which may result in loss of engine power, power steering, and braking assist, increasing the risk of a crash and disabling one or more of the vehicle's safety features including the frontal air bags.Most of the reported incidents occurred as a result of driver interaction with the ignition key.Based on the recall action taken by Chrysler, this Preliminary Evaluation is closed.Additionalinformation on this closing resume, and the investigation are in the PE14-017 public file available online at SaferCar.gov.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10101116 10103300 10106060 10112589 10116788 10126986 10128093 10130780 10145501 10146213 10153018 10155291 10156396 10158165 10162933 10166746 10178559 10183305 10186545 10189530 10192237 10193106 10194092 10199552 10199986 10221500 10222283 10227253 10231011 10328609 10358324 10392364 10577532 10585326 10585976 10599142 10604990 10605091 10605209 10606494 10606610 10607043 10607614 10607785 10608196 10615565 10615671 10615761 10616124 10633266 10633313 10633724 10639371 10640010 10644827 10652526 10653000 10653382 10654009 10654139 10654809 10655095 10659448 10662220 10662703
Electrical System:ignition:switch
Chrysler is conducting a safety recall of approximately 643,618 model year 2006-2007 Jeep Commander and model year 2005-2007 Jeep Grand Cherokee vehicles to address the problem of ignition turning off while driving (see NHTSA recall 14V-438 for more information).According to Chrysler, these vehicles may experience an unintended change in ignition switch position while driving, which may result in loss of engine power, power steering, and braking assist, increasing the risk of a crash and disabling one or more of the vehicle's safety features including the frontal air bags.Most of the reported incidents occurred as a result of driver interaction with the ignition key.Based on the recall action taken by Chrysler, this Preliminary Evaluation is closed.Additionalinformation on this closing resume, and the investigation are in the PE14-017 public file available online at SaferCar.gov.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10101116 10103300 10106060 10112589 10116788 10126986 10128093 10130780 10145501 10146213 10153018 10155291 10156396 10158165 10162933 10166746 10178559 10183305 10186545 10189530 10192237 10193106 10194092 10199552 10199986 10221500 10222283 10227253 10231011 10328609 10358324 10392364 10577532 10585326 10585976 10599142 10604990 10605091 10605209 10606494 10606610 10607043 10607614 10607785 10608196 10615565 10615671 10615761 10616124 10633266 10633313 10633724 10639371 10640010 10644827 10652526 10653000 10653382 10654009 10654139 10654809 10655095 10659448 10662220 10662703
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.