2020 Jeep Gladiator

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to function as intended. The contact stated that the instrument panel displayed a black screen. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that a diagnostic fee would be assessed and was informed that the vehicle would be kept at the dealer for a minimum of three weeks. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 57,589.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the contact became aware that the instrument panel became inoperable. The contact stated that the instrument panel appeared blank, no warning light was illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument panel went blank. Upon investigation, the contact discovered an email that was received for NHTSA Campaign Number: 24V652000 (Electrical System). The contact called two dealers and was informed that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was also notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 45,000.

I was under the hood of my vehicle changing air/oil filters and oil yesterday. I noticed several wires had the insulation melted off. I found the ODI Resume Investigation: PE24024 for underhood vehicle fires regarding Jeep and thought this might be exactly what is being investigated. I took pictures. If this site doesn't allow uploading pictures I can be contacted for them.

The contact owns a 2020 Jeep Gladiator. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed with internal failure of the instrument cluster. The dealer determined that instrument cluster needed to be replaced. The dealer informed the contact the vehicle could not be repaired under NHTSA Campaign Number: 24V652000 (Electrical System); because the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

When cresting a hill the sun was suddenly shining brightly into the driver's eyes. When deploying the driver's side sun visor, the hinge broke, making the visor flop loosely down, not effectively blocking the sun, and causing driver distraction. When trying to find a repair remedy online, this appears to be a widespread and multi-year problem that the manufacturer is back-logged on the necessary repair parts. The defect is so widely known and spread, that an after market retailer has developed and is selling repair parts to address this manufacturers safety design defect.

Multiple issues occuring starting (documented) at 22,719 miles (09/27/2022) - stop/start and remote start had not been functioning properly - vehicle died. Required towing to dealer. Both batteries were dead. Upon leaving dealer they had not reconnected stop/start. Fast forward to 05/04/2024 and vehicle once again unchargeable to start. Took warrantied battery back to dealer and they wanted us to tow it there to check. We spent 350.91 to replace ourselves due to a lack of confidence with Jeep. Then on 05/20/2024 took it to a 4x4 center and discovered multiple issues with vehicle from manufacturing and dealer work. To start -- 1) the rear differential pinion seal is leaking 2) the power stearing box is aluminum and showed signs of flex and contact 3) dealer installed lift was incomplete leaving the front axle off center (visually observed about a 3" offset).