2022 Jeep Compass

On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don’t know what is wrong with the car, he’s never seen this happen before and that my car would qualify as a lemon. I’ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I’ve heard nothing after being told I would be called in 3-4 business days. I’ve called them several times and I’m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Good evening, My name is [XXX] , I live in Boca Raton, FL, USA, and own a new car: Jeep 2022 Compass Lattitude VIN [XXX] . I report a serious safety hazard that can cause a crash injury or death that needs to be investigated and corrected. On Thursday, November 9 2023 I picked up my car from Arrigo Chrysler Jeep Autodealer located at 2250 FL-7, Margate, FL 33063 where my car was present for 13 (thirteen) days for the following service: a replacement of lost/stolen car keys. On the way from the Autodealer, my car started to push forward and back on the road when I pressed the acceleration pedal. The following signs immediately switched on: "Service Transmission", "Stop/Start System", "Tire pressure". I was able to immediately drive back to the Arrigo Chrysler Jeep Auto dealer. When I was returning an unsafe car, they reported to me: "an issue with the transmission", but have not clarified the code nor explained it to me. This accident on the road put me in fear for my life and I started to feel very anxious. I could not concentrate on the road. As of today, November, 30 my car is still present at the Arrigo Chrysler Jeep Auto dealer at 2250 FL-7, Margate, FL 33063 and I am not aware of what issue put my life and the life of my son in danger. I initiated contact with an auto dealer via email two (2) times: on November, 15 and November, 27, and have never received a response. Instead, today, November 30, 2023 at 5:43 pm I received a voicemail from Enterprise-Rent-A-Car that “I am set up by Arrigo Auto Dealership to return a rental car" that was provided to me on November 9, 2023, at a time when I drop off broken car. An issue with a brand new car that my family is going through and that I am making payments for is not acceptable to me or to any customers in the USA. I request to investigate the serious safety hazard defect of the car Jeep Compass 2022 that put my family's life in danger. Sincerely, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.

I have my car for 2 years and the engine has stalled on me 4-5 times at lights trying to come out of the start stop mode. I’ve almost been rear ended multiple times. When these random incidents occur cars behind me do not know what is going on. I took my car to the dealer on 10/3/2023 and they were able to duplicate the problem as I’ve stated it does it at random the code service shifter also flashes on the dash as well as auto start stop not available. But the dealer says the codes are not stored and can’t find them.

The car is supposed to turn off and on when making stops because of the eco mode. There are times where the car will turn off at the red lights and will not turn back on automatically. Other times the car will just completely shut off when coming to a stop . The engine is killed. A complete restart to the car has to happen in order to make it work again. This issue is not identified through the Jeep dealership. They asked to record it next time it happens because their computer isn’t reading any issues to the by

The contact owns a 2022 Jeep Compass. The contact stated that while driving at approximately 15 MPH making a left turn, the vehicle lost motive power and stalled with the drive(D) light flashing. The driver shifted the vehicle into park(P) and restarted the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was approximately 1,500.

- Unsure what is failing. With increasing frequency, 22 Jeep Compass Sport repeatedly stalls (1+ time every few months since OCT ’22) when trying to accelerate after stopping, always (except for one time) engaging auto ebrake, and always requiring a shift to park and engine restart. Engine shuts off, but malfunction is likely related to auto start, as it hasn’t occurred when auto start is already pressed off. Latest failure 28JUN at stop sign near home after a 20-second stop, and auto start turn-off failed after restart. This instance is notable in that: this problem is increasing in frequency, duration of stop was short (unlike usual at 1-3 minute stoplights), this occurs whether or not engine was running long beforehand, and is first time the auto start off-button failed. This is also the shortest interval in between instances, as it occurred last week. Available to inspect. -Safety concerns: always occurs in heavy traffic, always during required acceleration, potentially leading to collision at light/in intersection; always antagonizes other drivers. Has not occurred at high speeds (yet), but have read online claims of similar occurrences in Jeeps at highway speeds, risking fatality. -Dealer service was unable to replicate. Dealer was not denying, but unable to diagnose without replication. No codes indicate problem. Personally was only able to replicate once when deliberately trying in empty parking lot. Reported to Jeep in JAN ‘23, then to dealer service at time of diagnostics. -Problem has only been checked by local dealer service. No crashes (yet) so no police or insurance. -Unlike other reports, no warnings prior to failure for me, only “ebrake on” light after failure. -Jeep fanboy forums say cause is low fluids. Wrong, but even if true no car should shut down and endanger lives when brake fluid or even oil is a little low. New cars leaking like sieves would also be yet another Jeep-centric problem. Wife and I know how to drive and check fluids.