2019 Jeep Cherokee

The vehicle is shutting down while driving. Full power down. I have replaced the battery and taken it to Jeep. They have reset and ran multiple diagnostics. The car shows nothing wrong. Each time I call MOPAR about the PTU recall which is causing from 2017-2019 Jeeps to shutdown they say my VIN isn’t listed so they are unable to cover it under the recall. My car is doing exactly what the recall is describing.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 55 MPH, the 4WD became inoperable and the "4WD Error - Service Soon" message was displayed on the instrument panel. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the Power Transfer Unit needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled and failed to immediately restart. The vehicle was pushed to the shoulder of the roadway, where the vehicle was restarted after several attempts. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU) snap ring. The contact was advised to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 75,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at slow speeds, the vehicle jerked with an abnormal grinding sound coming from the middle of the vehicle. The message "Service 4WD" was displayed. The contact pulled over to the side of the road, and then resumed driving. The vehicle was taken the dealer, where it was diagnosed with internal PTU failure caused by the PTU motor blockage. The manufacturer was notified of the failure and a complaint was filed. The manufacturer informed the contact that the VIN could be included in a related recall in the future. The vehicle was repaired. The contact later became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was contacted and advised the contact that he could be reimbursed for the previous repairs after the dealer had confirmed that the failure was related to the recall. The failure mileage was approximately 145,591.

I bought a 2019 Jeep Cherokee Limited used on July 30, 2024. Through the rest of the year I experienced a short sharp sudden pull from the steering wheel to the right and left. This happens frequently, several times in every drive. I had tires replaces and suspension balanced on March 5, 2025. This did not change the issue. When driving, the vehicle pulls left or right randomly especially at higher speeds. It is scary to be on highway and suddenly be pulled toward another lane. I have no open recalls and my mechanic can not locate the problem. I am very concerned. It is not safe so I do not travel far because of unsolved situation. Please provide a means to solve this 2019 Jeep Cherokee Limited V6 issue

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission made a whining sound, and the transmission unexpectedly downshifted. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed power transmission (PT) gear 2. The contact was informed that the transmission needed to be replaced. The contact referenced an unknown recall; however, the recall was not associated with the VIN. The vehicle was not repaired. The vehicle was towed to the dealer; however, the diagnostic test was not performed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 25,000.

Started car prior to leaving house. When entering car, placed car into run mode. Released parking brake and placed into drive. Service 4WD light came on with. When pulling out of driveway, I made a left turn which the car made a clunk noise in the front end. When driving a little further I topped the hill only doing about 15 mph. Once accelerating down the hill the car shifted and made a loud grinding noise. This prevented the car from traveling any faster. This also resulted in a needed emergency pull over on back road with no shoulder. Car was then parked, turned off for about 2 minutes in traffic. At that point car was restarted with no Service light. I began to accelerate and noise went away. Further driving brought light back on and off but no noise at this time. I have a concern this could happen at highway speeds resulting in a unessarcery car accident. There seems to be a high fail rate with these cars and the PTU. I would highly recommend extending the safety recall to all Jeeps with this brand PTU.