2019 Jeep Cherokee

Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.

My 2019 Jeep completely lost ALL power while driving. There is a clanking sound that no one can locate. There is a change in the way the care is driving as far as power and engine sounds louder than usual. On 9.8.25 my sev 4WD indicator light appeared. I have seen the recalls for ALL these issues I am having but, My VIN # is showing that my care is NOT on the recall list. WHY??? I have had every single problem on the list related to this recall.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was not contacted about parts availability. The contact stated that while driving 55 MPH, the vehicle experienced a complete loss of automotive power, with the Auto START warning light illuminated. The vehicle was not repaired. The approximate failure mileage was 137,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and an unknown failure code was retrieved. The vehicle was not repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at a slow speed, the vehicle experienced a complete loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that the "Service 4WD" message was displayed. While attempting to accelerate after idling, the vehicle hesitated and then surged forward before accelerating. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired because parts were on back order for approximately 2-3 months. The contact found information on NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle the "service" four wheel drive warning message remained displayed and a cluncking and gear grinding noise was present coming from the under the vehicle. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The contact was also informed that metal shavings were present inside the transmission fluid. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V011000(POWER TRAIN). The contact indicated that the PTU was previously replaced for the same failure. The failure mileage was 30,000

The contact owns a 2019 Jeep Cherokee. The contact stated that a message indicating that the 4-Wheel Drive system was inoperable was displayed. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The dealer informed the contact that the part to repair the vehicle was not yet available, but a recall related to the failure would be issued. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that upon shifting from drive(D) to park(P), the vehicle failed to respond as intended. The contact engaged the parking brake and was able to park the vehicle. The vehicle was taken back to the dealer, but the vehicle was not repaired. The manufacturer was contacted for vehicle rental assistance and advised the contact to pay for the vehicle rental, and he would be reimbursed later. The contact had not been reimbursed. The failure mileage was approximately 37,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Recently, the START/STOP warning light was displayed on the instrument panel after approximately an hour of driving. In addition, the contact stated that the vehicle intermittently hesitated while depressing the accelerator pedal. The failure mileage was approximately 79,000.