2019 Jeep Cherokee

Jeep has had an active recall for 1 year with no parts available, my 4 wheel drive no longer functions which is causing a safety risk. My job requires travel to areas that experience snow, I purchased a Jeep to have the option of 4x4 for my safety which is no longer available due to jeeps lack of concern and urgency to repair an issue.

The PTU caused the vehicle to have random grinding sounds from the drive train. There was a service 4wd engine light immediately. Took to the dealer 5/5/25 and was told about the recall of the PTU but no fix was available. I was told to keep driving and the vehicle around late December completely lost all forward gears on the highway. I was luckily able to coast to the shoulder and had it towed back to the dealer. Very lucky to not happen crossing traffic. The check engine light was also on at this point. The dealer informed me that it was in need of a new PTU and that there was still no fix for this problem. This is almost 1 year from the recall being issued. Unacceptable by any standards. Thank you

There was a 4x4 warning light in Dec 2024. The dealership checked and provided a quote for a new PTU, but said we could keep driving until repair, just not to use 4x4. Then we received a recall notice for the PTU from Jeep. Have been trying to get it fixed since. The dealership says there are no parts and no remedy for the recall. The Jeep Recall team says to take it to the dealership to get it fix, pay out of pocket then get reimbursed. The Jeep Recall team does not understand there are no parts available. Twice the recall team has closed the recall case number without following up if the repair was complete. This was my wife's vehicule. In Jan and Feb of 2025 we started to have loss of power while driving in traffic, so it has been sitting idle since. I had a DMV non op on it for time, but reactivated. I was told by Jeep there would be a solution in the fourth quarter of 2025, but that has come and gone. I had to buy a new vehicule for my wife. The Jeep just sits. I tried different lawyers for possible legal action, but they wont take the case, unless the vehicule has been at the dealership waiting to be repair or has been attempted to be repair three times. It has been a long wait for nothing so far.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop in a construction zone, the vehicle failed to accelerate upon depression of the accelerator pedal, and the vehicle made an abnormal grinding sound. There was no warning light illuminated. The contact was shifted to neutral(N) and pulled over to the shoulder of the road. The vehicle was towed to the dealer. The dealer confirmed that the failure was related to the recall; however, the part needed to repair the vehicle was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 80,000.

What happened : The vehicle experienced a sudden electrical failure and loss of normal shutdown control. The vehicle would not start or turn over. After repeated attempts, it eventually started, at which point all dashboard lights began flashing uncontrollably. The engine continued running even after the ignition was turned off and the key was removed. The only way to shut the vehicle down was to disconnect the battery. This created a safety concern due to the inability to control the vehicle’s electrical systems or safely shut off the engine. The failure occurred without prior warning. The vehicle was taken to an authorized dealership for inspection. Diagnostics confirmed a failure of the Body Control Module (BCM). The Steering Column Control Module (SCCM) was also found to be non-functional and may have been affected by the BCM failure. The vehicle remains inoperable and is awaiting replacement of the BCM, which is currently on backorder with no estimated availability. The failed components are available for inspection upon request. The issue has been confirmed by the dealership. No crash occurred, but the malfunction posed a potential safety risk due to uncontrolled electrical behavior and inability to shut down the vehicle normally.

We have been advised by a Jeep Dealer that this vehicle's PTU is failing and needs to be replaced immediately before the car can be driven again. There is a current recall on other 2019 Jeep Cherokees with the same issue, "Loss of Drive Power from Damaged PTU", but our Jeep is not covered under this recall although it exhibits the same symptoms and is diagnosed with a failed/damaged PTU that needs to be replace. From everything that was reviewed and reviewing the recall it is the same problem that is reflected in the recalls that Jeep made on other 2019 Jeep Cherokees. We have been quoted by the dealership that this is a $3000 fix and when we contact Chrsyler/Jeep, FCA Stellantis customer service, they are not willing to assist with getting this fixed on the vehicle. There appears to be a significant amount of information in the public that this is a known issue for these vehicles. We would like to issue a complaint regarding the matter. I am [XXX] old and have had this car serviced at all recommended intervals. I can be reached at [XXX] . Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Current mileage 120,287 have owned since purchased in 2019. On 12/28/2025 experienced a loud pop and an apparent disconnect of power to drive wheels, place car in neutral and back into drive seemed to drive normal. After driving another 12 miles and turning onto a side road experienced the occurrence again. We began having pops and vibrations as early as 2023 predominantly during an acceleration following a turn. On 10/19/2024, mileage 98,975, I requested maintenance as “developed slack in the drive train. When slowing down it bumps, when accelerating, mostly from a stop, it bangs and slips when shifting”, however despite having a tech drive with me only the hesitation was noticed. The concluded “trans no problem found at this time.” The bangs have intermittently continued but I had never experienced the loss of power like occurred on 12/28/2025.

The vehicle experienced a sudden and catastrophic failure of the powertrain/engine system. Based on dealer inspection, the failure requires complete replacement of the engine long block assembly, indicating an internal engine failure rather than a minor or maintenance-related issue. The vehicle and failed components are available for inspection upon request. My safety and the safety of others were placed at significant risk. The vehicle first shut off completely while I was proceeding through a four-way stop intersection, forcing me to restart the vehicle while stopped in the middle of the intersection. Later, while driving on a very busy highway, the vehicle again lost power and became completely inoperable. I was barely able to maneuver the vehicle onto the shoulder, narrowly avoiding a collision. The vehicle then would not fully shut off despite multiple attempts, further indicating a serious malfunction. The problem has been confirmed by an authorized dealer, Krebs Chrysler Dodge Jeep RAM in Gibsonia, PA. After diagnostics, the dealer issued a repair estimate calling for full engine long block replacement with an estimated total cost of approximately $13,900, confirming the severity of the failure. The vehicle has been inspected by the authorized Jeep dealership listed above. It has not been inspected by the manufacturer directly, police, or insurance representatives to my knowledge. There were no warning lamps, dashboard messages, or noticeable symptoms prior to the failure. The shutdowns occurred suddenly and without advance notice.

I'm pretty sure it's the ptu . I was driving up a hilly road and my jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire .each time it switched it would almost catapult me of to the side or towards the middle of the road..I finally just shut the engine off . Because it seemed as though it had a mind of its own ...thank God the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu .and he told me that this year model has a recall for the same problem .

The Power Transfer Unit (PTU) has failed for the SECOND TIME in this vehicles history. This problem disables the four wheel drive feature of the vehicle, causing a dashboard warning light to illuminate, and may lead to other serious drivetrain safety issues. According to the dealer service technician, the splines on the unit are wearing out and causing disengagement of the rear drive wheels. This unit was replaced two years ago, and is a known issue with the manufacturer according to my dealer service department.